Name: Holiday Inn Express & Suites Louisville South-Hillview
Address: 365 Brenton Way, Shepherdsville, KY 40165, USA, US
Telephone: +1 502-955-4984

Holiday Inn Express & Suites Louisville South-Hillview is a lodging, located at 365 Brenton Way, Shepherdsville, KY 40165, USA. They can be contacted via phone at +1 502-955-4984, visit their website www.ihg.com for more detailed information.

Location :

365 Brenton Way, Shepherdsville, KY 40165, USA

Contacts :

Added by Jopie, at 23 March 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Anonymous

20 November 2017

This is a really nice day. It is very clean, stays quiet, has some nice amenities, and is in a very good location.

It would be 5 Stars if the bed wasn't quite so stiff and if the bathtubs were a little bit bigger or were jacuzzi tubs.
Anonymous

17 November 2017

I stayed at this hotel back in July and this has been bothering me since then. I was traveling alone and I checked in late Monday. I got my key, went up to the room only to open the door and get the surprise of my life!! There was a man and woman in the room..(you know the rest). I screamed and let the door slam shut. I went to the front desk and the girl said oh I'm sorry, there was not supposed to be anyone in that room. She was not really that concerned that this had happened as if it happens all the time. She did give me another room, but I should have gone to another hotel right then.
I always put the do not disturb sign on my door while I am out of the room. I came back to my my room on Wednesday afternoon and the do not disturb sign was not in the key slot. I was in front of the elevator, so I thought maybe kids took it. I opened my room door only to find that someone had been in the room and switched out the couch and chair. In addition the cleaning lady cleaned the room and the do not disturb sign was hung on the inside of the door. I left personal items out and some were moved around. I was so upset. I went to the front desk again and the manager apologized. I explained to her that no one should have entered the room with the sign on the door. I then told her about the first night when I walked in on a couple in their room. She did not even know about that. I was like I can't believe you don't keep records when you give a key to a room that someone is already in. That's a safety issue. I said I could have been shot or snatched into the room or anything. Those people in that room was just as shocked to see me when I opened the door.
I just know for meI DID NOT FEEL SAFE in this hotel. They had no procedure in place when a key is given to another customer's room. Nor is their staff instructed to respect the customer's wishes with the do not disturb sign on the door. They never notified me that they wanted to switch out the furniture. I was out of there!
If you don't mind sharing a room with a stranger or just any staff person coming in your room even with the do not disturb sign on the door.then this is the hotel for you!!
So if I could, I would give ZERO stars, but it won't let me!!
Anonymous

08 November 2017

Hotel and staff were very nice and helpful. The room was clean and the breakfast was overall good. There is a gap under the room door but looks to include all the room doors. I will stay here again.
Anonymous

27 October 2017

Beyond disappointed to have stayed here. I got to the hotel very late in the evening around 11:40pm. I sat at the front desk for over 20 minutes looking at a sign saying that “a representative will be back shortly”. After 20 minutes of waiting I called the IHG customer service line to see if they had any reports or information as to why the staff was absent for so long.
All they did was call the front desk phone.
Luckily, a guest that had already been staying at the hotel for awhile came inside from smoking asking if I had been helped yet since he had just seen the desk clerk outside in her car. Which he then went and got her.
So the entire time I was waiting at the desk, the clerk was outside in her car doing God knows what?!

This is the second major issue I’ve had with Holiday Inn Express hotel chain.
Last month while in Virginia, a housekeeper let some irate guest into my room while I was sleeping without checking the name on the room.
My family and I are supposed to go to the Smokey mountain Holiday Inn resort this winter to attend a timeshare presentation. I can tell you right now, that I will most definitely not invest in any sort of IHG stock or property. I would never associate myself with this terrible customer service. Beyond ridiculous on how they treat their guests.
Anonymous

24 October 2017

The hotel was really nice. In the final steps of renovations and it's done very well. The new room set ups are amazing.
Anonymous

02 October 2017

My family is an IHG platinum member so we frequent this chain often and after a long drive arriving here all we wanted to do was lie down to sleep and yet when i went to shower found 3 long black hairs on the shower wall, 2 on the ceiling(not sure how you manage that) then found 2 more on the floor. Mind you we are blonde with short hair so we are positive it is not ours. After this i became suspicious and proceeded to pull back the covers to find more in the sheets. Unacceptable especially after just staying at a spotless holiday inn express just last night. Cleanliness isnt too much to ask for. Attendant on duty switched our room but theres only so much you can do. Do not recommend.
Anonymous

04 September 2017

The hotel was very nice with up to date rooms, comfortable beds and pillows. An indoor pool that was very nice as well. The breakfast was very good, eggs, sausage, bacon, biscuits gravy and pancakes plus all the extra continental breakfast stuff. I was very pleased that they had sugar free syrup as I'm a diabetic. Would definitely stay here again.
Anonymous

14 August 2017

After a long drive, we were met with a room that wasn't ours. We were given a room that still someone in it. Simple mistake, we all make them. So, we were given another room, which had a STRONG cigarette smell. It was VERY strong, it was like that for a few days. Front desk gave us some freebze, which did not help. Despite that, the staff was nice.
Anonymous

03 June 2017

It was outdated, the carpets and couches looked very dirty and the tub was gross. It would be one star but the staff was nice.
Anonymous

25 May 2017

Room was decently clean, service was nice, food was hot, room was comfy.
Anonymous

14 May 2017

Love IHG. They are always friendly. And as a spire member they make sure to take care of you.
Anonymous

27 April 2017

I've stayed in in many IHG hotels and this one is the worst. If you want coffee in the room, forget it. Not happening. The room smells like red bull and ass. Breakfast sucks. This is no way to run a hotel.
Anonymous

30 March 2017

Very nice hotel with friendly, professional, and courteous staff. Stayed there in several occasions and have always had a great experience.