Hilton Garden Inn Atlanta North/Johns Creek
11695 Medlock Bridge Rd, Johns Creek, GA 30097, USAAbout
Location :
Added by Jopie, at 21 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
13 Reviews
-
19 December 2017
The hotel was absolutely great! My room was very nice, I had a wonderful view. The staff was very helpful and courteous. The hotels location was really great. Everything that I could have possibly needed was in the area, within 5 min of the hotel.
response / report this review -
13 December 2017
5 star experience all around. Management as well as other staff were always engaging and eager to make our stay the best it could be! 3 days and not a single complaint. Highly reccomend. Beds are comfy and habe the best pillows EVER!!
response / report this review -
23 October 2017
Great room with comfortable beds. The small bar in the lobby was a perfect place to unwind after a long hard day's work and travel. I highly recommend this hotel if you are in the Atlanta area.
response / report this review -
02 October 2017
Service and location was great. We were attending a wedding and everything was perfect. The breakfast was sumptuous and business center great. Staff was extremely helpful and courteous too.
response / report this review -
10 September 2017
This doesn't let me do negative stars. Kept losing our check in ..had to go down every day to get cards redone. The bathroom had no working fan. One morning at 6am someone entered our room without knocking, I can only assume this was due to the "computer glitch" that kept telling them we were checked out. The only plus was the courteous staff, all apparently in training (tags said so) on how to say i am sorry and it's proximity to our venue. The rooms were clean. The lobby was comfortable.
response / report this review -
26 July 2017
Although the hotel was attractive, with a very nice lobby, complete with a bar, clean rooms and the usual amenities, it was the staff that was excellent. They were helpful, had time to answer your questions and were always smiling. Charee and Kelly were outstanding with lots of energy and wanting to make sure you did not want for anything. Good job.
response / report this review -
16 July 2017
We chose Hilton Garden Inn because of the events we were in the area to see. The accommodations are 5 star. However, the front desk staff could definitely use some customer service training. We arrived and during the check in process I asked if we could arrange for a late check out, due to timing of one of the events we were in town to see. The desk clerk began a word game of when do you want to check out? Rather than simply saying that check out was at 12 p.m. and if you are an Elite Club member other times could be negotiated the staff member played a game of 20 questions. To simplify the check in process, because other guest were waiting to check in, the clerk could have provided me with the simple answer of "Check out is 12 p.m. however if you are an Elite Club member" I was willing to pay extra for a later check out. At no time during my check in was I asked if I wanted to become a member of the prestigious Elite Club or the benefits of being a member. His teammate just stood there smiling, and never offered any input to help solve our problem. All this to say, we are stuck wandering around the city for 8 hours with nothing to do. Thanks Hilton. We will make sure our business travel friends know this.
response / report this review -
01 July 2017
I called to make my reservation 2 weeks in advance and requested a pack and play crib as I was travelling with my 5 month old son. After driving 12 hours we arrive only to discover they don't have cribs or pack and plays. We asked the lady why we told we could have one, her response was "well it says you can have one if its available but since we don't have any its not available." We asked again why we were told we would have one and she rudely said we should have called them directly instead of through some 800 number. Which is hilarious since I called them directly. The kind people at Marriott were able to immediately accommodate us and they have a better definition of hospitality. I do not recommend this Hilton.
response / report this review -
30 January 2017
Nice customer service Great food and clean rooms. Stayed here more than once.
response / report this review -
01 January 2017
Free Wi-Fi, very helpful front desk and room service, granny apple pie was delicious.
response / report this review -
30 December 2016
Nice hotel. Very clean and good service. Workers are welcoming and friendly and ready to help. Nice shower and tub and decent beds. Overall good place to stay. Breakfast did cost extra which was kind of a downer but nothing major.
response / report this review -
15 October 2016
Location was great. The greeting staff was excellent. The next morning I ask for a receipt since I hadn't received one. I was given one in a envelope for a lady with a strong accent. Come to find out is was not my receipt. I called and spoke with the same lady that had given me the receipt nd ask her to email me one she said I should have it in a couple of minutes. 3 hours later I called back because I had not received it. The young lady that helped was successful. I would have given them 5 stars except for the one staff member.
response / report this review -
28 September 2016
The food was great. I ordered room service and everything that I ordered was delicious. The people with were very kind and attentive as well.
response / report this review
