Visited this hotel to meet family during a wedding weekend. It has a great location vs the other surrounding hotels, right next to shops and restaurants. The large lobby was professionally maintained and quite open and airy. Definitely would stay here if I am ever back in the area.
This was my second stay and I have to say service was consistent from last time. The staff are professional and accessible even when busy. Great place to stay for work out play.
It's well located, it's place is clean, the staff are friendly, the dining options in and outside the hotel are good. The only reason it didn't get 5 stars is that there was some hair that was left in the tub of the bath from the last guest, but nothing major. Overall I really enjoyed my stay! I would recommend for anyone looking to visit Charlotte's campus for football or for touring it as a college prospect. It's very near a train station and is a pretty short walk away from the campus. (There are not sidewalks the whole way so use caution)
One of my favorite hotels in Charlotte. Situated near a lake. Has amazing party halls. Stayed here for my engagement. Overall good experience. Staff very friendly. And best part, they have amazing lake fountain where you can get amazing pictures taken. Also the lake is huge so you can take a walk around it and eat at few good restaurants around the lake.
I booked my room for my trip later than I should have, but was excited to be staying at this well reviewed location. Before arriving, I received an e-mail stating that I could upgrade my stay to gain access to an executive lounge as well as a continental breakfast. Being I had booked so close to my trip, I didn't have the extra time to look into this more before arriving, but I took a note to ask about it when I arrived. Upon arriving, I checked in at the front desk and inquired about the upgrade that was mentioned in the e-mail. The concierge told me that because I didn't upgrade using the link in the e-mail, I missed out on the upgrade and couldn't get it now that I was there in person. This irritated me greatly, having the convenience of waking up and having breakfast without leaving the hotel is something I always look forward to during my stays.
Unable to obtain an upgrade to my stay, I proceeded up to my room. The room was very nice and comfortable inside, but I quickly noticed a whirring sound coming from outside. I looked out the window and saw that several stories below my room was the central A/C unit operating at full speed. I'm a very sensitive sleeper and that consistent noise made it frustrating to sleep through the night.
My stay wasn't ruined by these inconveniences, but they definitely took away from the enjoyment of staying at this location.
It's well located, it's place is clean, the staff are friendly, the dining options in and outside the hotel are good. The only reason it didn't get 5 stars is that there was some hair that was left in the tub of the bath from the last guest, but nothing major. Overall I really enjoyed my stay! I would recommend!
I run a convention to promote Japanese animation and culture in Charlotte at the Hilton University. I could not be more satisfied in my venue choice. The customer service I've received from the sales staff has been incredible and my attendees absolutely love the location. The Hilton University is an excellent choice for any professional or special interest event.
Beautiful hotel, clean rooms, exceptional staff and great location!
What more can you ask for! This is a wonderful hotel, with clean rooms, modern décor and what makes this hotel exceptional is the staff. They are courteous, friendly and went above and beyond in making our stay very comfortable.
The location was awesome, having the boardwalk with shops and restaurants right out the back door made it so convenient. And the beautiful lake to walk around for some exercise and fresh air! And easy access to the freeway.
I would highly recommend to anyone looking for a hotel in Charlotte!
Great place to stay in Charlotte. About 15 mins from the airport. Hotel is clean and rooms are well maintained. My wife forgot her coat here and they helped us track it down. Would definitely stay again
Also ton of food options to choose from nearby
Nice and clean. Staff was nice and helpful. Great for events like weddings, conventions and family reunions. Room was great. The restaurant and bar was nice. A little pricey but you get what you pay for.
Very clean and very nice staff. I love the area too. A lot of restaurants in close proximity. Kind of far from the city though. I definitely recommend staying there.
This is a pretty awesome place. The executive lounge access is $25 more a night but 100% worth every penny. Friendly staff and atmosphere. Nice soft beds and ours has a fridge and microwave.
It was a great stay. I love that it's not far from two malls. The rooms are a bit on the smaller side in my opinion, but it can be easily overlooked. We also rented a car from the Enterprise in the lobby and they treated us with great care.
I really enjoyed the time as I was there for North Mecklenburg High School's class of 2017 prom. The venue itself was good but packed. We probably needed double the amount of floor space for the amount of people we had but that's probably more of our schools fault and not Hilton's, food wasn't bad and bathrooms were nearby. Trash was constantly picked up by employees which is good. Food and drinks were constantly replenished. Never once ran out of drinks, midway they switched from glass cups to plastic cups but that's okay, I understand they probably can't keep up with all the people.
Service was amazing at this hotel. We arrived around 130am because our flight got cancelled and the man at the front desk made our check-in very quick and easy. The staff was so polite. At the executive breakfast room, the woman working was very sweet and was so helpful with everything. Breakfast was very good. Had many options. Rooms are clean. The location is good, close to many restaurants and shops.