Only complaints are that the AC in my room didn't seem to be working and one of my towels seemed to have black oil stains on it (not a big deal, I could just grab another towel). It is the winter so the AC isn't a huge deal and it's possible they just turn it off in the winter. I just like it very cold when I sleep. Overall a good hotel and a good experience.
This is my second time staying and must say the service was very good. I do want to recognize the excellent service given by Duane Campbell and Gus Jackson. They were always smiling and very helpful when I posed certain questions. They both have gone well beyond to make this trip a success.
Great hotel! Decided to celebrate my wife's birthday in Atlanta and this hotel was the choice pick. Very satisfied! Vince is a great guy with a kind soul, he actually surprised us with dinner for my wife and i on Hilton!! There also a young lady there ( so sorry I forgot her) however, she works front desk with vince. Dynamic duo!! Excellent service and very professional. Thanks Hilton!!
This place was amazing! I celebrated my birthday at this hotel and let's just say they really look out for their guest and make sure we were happy. Vince was very hospitable and gave me a $70 voucher for my husband and I to enjoy dinner.. If you're look for a great place this is definitely it! Thanks Hilton
My review seems consistent with other reviewers. Awful awful customer service. Charged me for an additional night. I asked front desk manager Allison if she could ask the accounting office to answer their phone as soon as possible. I was told she couldn't walk over to accounting because it was on the other side of the hotel? Really? Was given the run around for hours called my bank who said this was the worst customer service they have seen in awhile. Their error, no apology, acted as if I were. Imposing by calling. Never again. Done with the Hilton brand. Serious decline in customer service.
Close to North Side Hospital, where the outpatient procedure was scheduled early the next morning, primarily this hotel had running water, which our apartment did notcourtesy of the city of Atlanta! The king suite was quite comfortable and well appointed, and the staff were very professional and welcoming. Location near shopping and restaurants is nice, and promise to be useful in future stays with more discretionary time.
I treated myself to a night with a whirlpool suite and enjoyed my stay the hotel was pretty busy with lots of guests and a wedding, so the kitchen was slow getting my dinner ready, but it was still great. The only thing that wasn't great was the tub, which was having an issue with the plug working properly. I stayed here once before the renovations, and while the rooms have definitely been updated, I don't believe they put in any new stuff in the bathrooms besides the toilet. The staff was friendly, welcoming, and obviously cared about making sure the guests enjoyed their stay.
Good location. Not the best Hilton that I've stayed at but had an enjoyable enough stay that I'd return if needed. It has a bit of an odd floor plan that seems like a bit of a maze so depending on where your room is you might do a lot of walking. Parking was free and seemed plentiful. I didn't eat at the restaurant bit the do have an executive lounge which had a decent breakfast and light snacks in the evening. Overall a good stay.
Love this place. Was able to get a discounted suite using hotel tonight app. Very clean and secure. Valet parking available. Close to shopping and restaurants. No issues checking in or out.
The Hilton Atlanta Perimeter Suites is always a relaxing getaway for me. I used to love the fact that they had the indoor heated pool which is now gone. Or else I would have got a perfect score. The staff was extremely friendly this time the food was very good in their bar dining room area.
Stayed at this hotel before and loved it. So I decided to book a room a month and a half in advance. After traveling 5 hours, we get to the hotel and were told they cancelled our room because they tried charging my card the day before arrival, although was due to pay when I arrived at the hotel. It would have been nice to receive a phone call prior to cancellation, to give me the opportunity to make payment for a room that had been reserved over a month. I will never stay at Hilton Atlanta Perimeter Suites again.
Stayed at the newly renovated Hampton Inn in Norcross. I had an excellent stay. With the recent reviews, maybe it was a blessing in disguise.
This is my first time staying at this hotel and I am glad I decided to stay here. Hotel is easy to travel to and has ample parking. Location is convenient to shopping and restaurants. The hotel is newly remodeled and looks very nice. Room was clean and the hotel staff was very friendly and helpful. Only hiccup with this stay is my digital key did not work. I ended up needing a regular room key. I'm not sure if it was an app issue or an issue with the key itself. I would certainly stay at this hotel again.
Renovations aren't finished. Front desk people are very nice. Rooms were clean. Buffet totally ruined my visit. They don't keep the area where the foods is clean, bugs were flying around the muffins and juice. Food spilled and it was not cleaned up or attended to.
Worst hotel I ever stayed at! When we booked we asked for 2 side by side rooms. Instead we had a room on 2 separate floors. We were trying to discuss among ourselves if we wanted to stay or if we wanted to go somewhere else, we were rudely asked to step away from the service desk as if we were disturbing the peace. Then we were coming off the elevator complimenting another resident on her purse and softly laughing (just enjoying ourselves) we were asked to be quite once again in the lobby and we were not even loud and no one else was even around. One day we left out for a few hrs and came back around 4 to find our room was not even cleaned, we had to call down just to get house keeping to come. And the worst of it all. I'm in my room getting dressed to hear the door open then close, I went outside to find a family who was given access to our room and was told that was where they would be staying.. I will never stay there again