Nice clean hotel on public golf course, but lack of transportation to local places, lack of good restaurants, lack of good gift shop, high pet fee of 80.00 regardless of length of stay, late check in of 4 pm and there breakfast buffet is too expensive. Last yr they took there bus service away to local places free of charge. Would have been helpful to get around. The staff was very polite. I liked the fact it was away from the city. No transportation to the airport! Uber charges 45.00 share ride to this hotel from the airport. It was something new to experience far away from the city. Bus service does not run on Sunday so now I need to take uber to the airport. Nice neighborhood away from everything. Colonial style hotel w colonial style pictures. Beautiful scenery at hotel. Anyway it was something nice for a weekend getaway.
We had a horrible experience just trying to make a reservation. The rude man who answered the phone talked to my husband like he was a child, and was very condescending. We are attending a wedding there in a couple weeks. Mr Rude very curtly told us the cutoff for the wedding discount had passed. We then asked that if we reserved a room would we be able to request an early check in. This frustrated Mr Rude and he said no, they don't do that and we would have to check in at 4 line everyone else. When he quoted us a price , my husband explained that on THEIR website (not a booking website, their own website) the rate was $30 cheaper. He very sarcastically said, well then you want to book it there, then don't you?
Seriously? If this is how you treat potential guests, how do you get actual guests? Hospitality in the "Hospitality industry" must be a misnomer. Needless to say we didn't book a room.
Good and bad. The grounds are beautiful and the staff are nice, but the a/c in our room would never adjust to 70, and the thermostat does not tell you what temp. it is. We did get lucky that a cool front rolled in and the window would open. Room was over all clean. The store was over priced ($4 for a candy bar). Shower power was excellent on top floor!
Location was good to downtown Marietta and convenient to I75 and the city of Atlanta. Room had nice view of beautiful golf course and Kennesaw mountain. Rooms are a little dated as is the hotel. Could use some polishing up. Beds were comfy. For the price we paid, it could have been in better shape. When we arrived a bellhop got our luggage. I had a half case of wine in a box and he did not secure it well. When he pushed car arriving on our floor, the box of wine fell over and smacked the floor. We lost one bottle.He said he would replace it for us. Unpacked in our room..took 15 or 20 min. Came back to the elevator and the mess was still there. If some came off the elevator, they would slip and fall. Found the bellman downstairs and advisedagain.and he THEN felt he should clean it up himself. No bottle of wine came to replace what broke. So we went to the bar, explained what happened and a very nice lady talked with the front desk and bottle of wine was given to us. Also, the pool was not very clean. Green and black mold on bottom of pool. Umbrella over table was broken and hanging in different shape. Small wade pool was filthy with a for of was in it. Shower are for rinsing off needed some attention. No towels anywhere for swimmers use. For a hotel with a good reputation name of Hilton, this was disappointing. Needs some work in many areas. We enjoyed ourselves in Marietta and local Atlanta restaurants. Not sure we would stay afain. For what we paid each night and the Hilton name, could have been more quality.
I attended the conference center for a wedding dinner. The evening went off without a hitch. The service, and waiter did a great job. The food was delicious and was served promptly. The venue was beautiful and seemed to be perfectly setup for a wedding dinner. I would recommend this space to anyone look
Cute hotel and room. Friendly staff. It took about a day for the AC to really cool off the room though. The cleaning crew cleaned our room but didn't replenish the toilet paper. Had to call the front desk twice to get it. Eventually, just went downstairs and picked it up myself.
Overall, nice hotel. It's close to restaurants and shops. Would stay again.
Old hotel with cool history. Room is dated, but nice staff. Pet friendly so expect room dog/cat stayed in recently
Lovely grounds for a wedding. In terms of staying as a guest, would have liked drinking glasses and wine key in the room and a Starbucks or other cafe in the lobby. Lobby also didn't have water 24/7.
The Hilton Marietta is located away from what I would consider to be a prime area. Being just off of heavily traveled Powder Springs Road it is never the less quiet. The building is well cared for and has an old look. Attended a day long conference and was happy with the accommodations. Lunch was well prepared and very tasty. The staff was attentive without being in the way. Would look forward to another visit.
We were at a reception at the Brumby House and gardens. It was very pretty and the food was great. My only complaint is that it was hard to find. The desk gave me directions to walk through the parking lot and go left. I was walking in heels and couldn't find it for about 20 minutes. It was not an air-conditioned venue but later at night outside it was cool enough.
My family and I were forced into a hotel stay when our furnace stopped working on a very cold night. The staff was very helpful and sympathetic. The room was clean and they were very accommodating. In the morning I ordered breakfast which was delicious and checking out was a breeze. Would definitely reccomend