The front office gentleman is always exceptionally courteous and provides one on one attention to the customer. He also follows through. I am also pleased with the work. The only con is that the expense far exceeds area businesses for even simple tasks like changing a tire or a battery.
SHADY DEALERSHIP !!! They advertised a car with a price on the internet and then could not sell us the car for that price. They stated that the price shown was a "mistake". They should have honored the price shown. The general manager didn't seem to care that we were unhappy over the issue so apparently they did not need our business. Not the best customer service !!
Tim was great! The process was pretty painless, he put me in the GMC I wanted and stayed with me the entire process.
Avoid at all costs. Went for a repair charged me $500 to replace a battery cable. Didn't fix problem. Did not refund money.
Johnathan is very professional but I can't say that about the others.The prices are way over priced.
The gentleman that waited on me was very uninterested in my visit, an hour and 50 minutes is a little long for an oil change. I actually walked out of the tv room, because I was getting iritated that it took so long, to see my truck backed in and ready to go , yet no one notified me that it was ready.. The service, friendly atmosphere and courteous employees is no longer there.I just might be taking my vehicles to another dealer.
My problem is this You make an appointment weeks out for work to be done. I drop my vehicle off the night before so they can get an early start for work that should take half a day. I call them at around 1:30 PM and they ask if they can keep it until the next day because they haven't even started on it! This isn't the first time this has happened to me. The next day I NEED my vehicle by noon and I feel that I have to get snippy to make this happen. Not to mention the cost for work is high. One thing I had them do was replace a TPMS and I provided the part. They had my vehicle for a recall so I figured why not let them do it. They charged $50 and Pep Boys will do it for $25 so that won't happen again. I just honestly feel that if I need to take my vehicle there for work that I feel like I am about to get ripped off.
HORRIBLE -- We purchased 10 vehicles from Price in the last 15yrs. New ownership could care less about keeping our business. It took 4 months to get Accessories (still not right parts) that were paid for with the vehicle. Paid for 5yrs tag transfer, got new tag for only 1yr. Management doesn't return calls. Warren Price must be turning over in his grave seeing what his dealership has become. Hertrich won't even get my service business that GM is paying for.
Wade Russell helped me find just the right GMC Sierra that i have always wanted, and took his time to go over all the new toys that my new truck has. David the General Manager and Brian the sales manager did an amazing job of taking care of my needs. Benny who finalized the deal went out of his way to answer all my questions on the paperwork of the purchase. I couldn't have asked for a better experience.
Great staff, very accommodating - World Class Customer Service!
Went for second time to get a warranty fixed for my car because they had to order the partmy car was droped off from 11am to little after 4pm when I came to pick it up. I only live 15mins away when got home found that they glued my blinker side lamp light to my car. When I drove the car back they wanted to say I glued it because my first visit had estimate to get it fixed because it pop out. I showed manager the estimate which was for 2 lamps not 1 so I said why would i mess with 1 lamp and not the otherall so when we drove it this morning left car there it still pop out but yet when we get it home its been glued when I only signed on there work paper to get the warranty fixed nothing else to be touched All the manager could do is say he have check with the tech guy to seeThis place is a joke they mess with something that I didn't give permission for them to mess with than want to say they didn't mess with that. All they want to do is denied that anything happen..And say they will get back with me tomorrow.
Phil Abelson and the GM worked for three days to get me the deal that I wanted, no dealership has ever worked that hard for me. They got me in to the car that I wanted and got my car payments down to a reasonable price.