Nate did a great job with the Guru Fit. The new settings on my bike were perfect. Don’t go for the DIY trial and error bike set up, these guys will dial you in expertly. When I decided to upgrade, they found the best bike for me. Great customer service, a real pleasure to deal with them.
Good people good service quality products
Prices are a little steep, but overall it's a nice store.
Twice we've wanted to come in on the weekend just to find out you're closed. You may want to reconsider your weekend hours.
always a pleasure to come the employees are excelent
Nate provides very conscientious and timely service. He has the only Guru bike fitting device in the Salisbury area. Guru allows Nate to dial in the perfect bike fit using computer and video analysis. A Guru bike fit is an essential tool for obtaining maximum comfort and power on a bike, especially if you are a triathlete like me.
Pedal Works Cyclery is an excellent bike shop. I’ve been a customer of Pedal Works Cyclery for fifteen months, and in that time I’ve always been treated as if the place were my personal bike shop. Owner and mechanic, Nate Underwood, along with his mechanic and shop hand, Ben Jones, are professional, and yet friendly with a dedication to their customers. Never pushy or intimidating, Nate and his staff always strive to find what their customers are genuinely looking for in bicycles, bike parts, upgrades, equipment, e.c.t. There is truly a sense of commitment and passion you experience about Pedal Works Cyclery. You know these guys are into it, and it shows in the amount of detail and time they put forth.
My experience with purchasing parts, mechanical maintenance, minor adjustments, bike part upgrades, and even a new bike frame purchase was always handled in a patient, detailed and timely matter. The switching around of parts from my upgraded, old bike to the new frame was no small feat. The guys took great care in getting everything exactly how I wanted. I was thrilled with the end result of the bike build.
Some might think that all they want is a bike to ride sometimes with their family, friends, whatever the case may be. Pedal Works Cyclery can assist the casual bike rider as wellfrom children to adults. The shop has a nice atmosphere, is well stocked, and orderly. It's very approachable for all types of bike riders, all the way up to the obsessive, high mileage competitors.
Always on the cusp of the latest technology, Pedal Works Cyclery has recently introduced to the shop the new Guru Fit System; a serious technological advancement in the bike fitting world. A proper bike fit is crucial when it comes to the amount of miles a cyclist puts on their body. This thing is really amazing, and is so advanced all I can say is go look it up on the net. I was fitted for my new bike last week. With Ben at the helm, he took me through the process of assessing what was right for me given certain physical limitations I have regarding my low back and pelvis. This included measurements that had to be a certain way, to adjustments that I might be able to get away with as far as pushing my comfort level. All this was handled in a completely non-intimidating, “what was right for me, was right for me” attitude. Professional, no pressure, no ego. All good.
This sounds like a commercial, but seriously, this has been my experience. I can't say enough good things about Pedal Works Cyclery.
Excellent customer service! On the night before a big race, I came in from out of town and realized that I've forgotten my shoes. I called the store at 6:00 PM just as it was closing. The owner, Nate, told me not to worry. He would stay open until I got there. When I arrived, he helped me get the right pair of shoes. Additionally, he did a quick service on my bike to ensure my ride the next day was the best possible. That is platinum-level service!
I took my mountain bike to Pedal Works Cyclery in Delmar, DE and was very pleased and content with my experience. The brakes in my mountain bike needed to be fixed. The two friendly associates fixed my bike right on the spot and they charged me a very reasonable price. After the great and efficient customer service I received I took my other two bikes to be tuned up I couldn't have found a more better place to have all of my bikes serviced at. They even threw in a free safety check for all of them at no extra charge. Go check them out!!!!