Name: Toyota of Grand Rapids
Address: 2555 28th St SE, Grand Rapids, MI 49512, USA, US
Telephone: +1 877-703-5930

Toyota of Grand Rapids is a car dealer, located at 2555 28th St SE, Grand Rapids, MI 49512, USA. They can be contacted via phone at +1 877-703-5930, visit their website www.toyotaofgrandrapids.com for more detailed information.

Location :

2555 28th St SE, Grand Rapids, MI 49512, USA

Contacts :

Added by Jopie, at 05 April 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Emily Wieber

15 December 2017

I shopped around for months looking for a good car and one of the places I went was Toyota of Grand Rapids. I met with Jon Diffin and he was extremely helpful and not at all pushy with me in my search. He diligently worked to find something that worked for me. I seriously considered the Rav4 which is a great car but ended up going to another dealer because I found something that was a better fit for me personally than the Rav. Definitely recommend Jon if you are looking for a Toyota or other used car - great to work with!
Bob Lee

06 December 2017

November 15 my wife brought in her 2013 FJ Cruiser for an oil change and was charged $435 for "Routine Maintenance". It was thorough and your folks were very nice. BUT you also told her she needed brake pads and rotors on all four wheels. $967. That was not honest and was pitched to her supposed ignorance (she's a female?). I popped all four wheels and inspected them. The brake pads had substantial pads on them and, of course, the rotors were perfect. I replaced the brake pads with top quality ceramics for $84 and one hour of my labor. Shame on you guys.
Andrew Kooiker

29 November 2017

A decent selection of used cars. The pricing is about right but it's hard to negotiate into a price that is good for both parties. Lots of salesmen to help u decide. A little pushy at the start but leave you alone once you get into a few cars u like.
John Brophy

17 November 2017

Very Happy with my purchase. Tim Winchel was very patient with all our questions along the way. We even had a few questions after we bought our van and Tim remained super responsive. I am always impressed when someone remains responsive even after my check clears! I highly recommend Tim and Toyota of GR!
Robert Bottorff

29 October 2017

We bought our vehicle from this dealership in 2015 which was a disappointing experience from the beginning. I have been, however, even more disappointed as time has gone on. I would have discontinued using this dealership for preventative maintenance had I not felt contractually obligated to continue going there. I honestly believe that they do not do what they say they do at the scheduled maintenance checks and I was told that if I did not do what they recommend at the appointments, it will void the warranty. After one appointment I noticed that the coolant was low and had to bring it back in to have it filled. I was just in recently for another appointment, they didn't say anything about my brakes that started grinding shortly after. Just this past week, my wife dropped one of our keys and one of the buttons popped out. She couldn't find it because it was pouring rain outside when it happened. I talked with someone on the chat feature on their website to see if the key was covered under warranty and was told someone would contact us. Never happened. We actually just traded this vehicle in to another Toyota dealership that was AWESOME. I wouldn't send my worst enemy to this dealership.
Cammie Hartley

08 September 2017

I don't mind spending at least an hour for oil change because of great price and they check everything. Asked to not have to be helped by a certain guy because he got mad that I didn't have extra work done. Otherwise waiting room great & kids play room.
Chad Latreille

08 September 2017

Bought our car from Toyota of GR 4 years ago & took advantage of the $10 for life oil changes from the beginning.
About 2 years ago, they left the oil filter so loose it leaked quit a bit in my driveway. No big deal, tightened it & let them know.
Then May of this year, we had oil changed, drove about 40 miles & it leaked about 2 quarts of oil within 45 minutes of us sitting in a restaurant (had about a 6' puddle under car), checked the dipstick & it was still over full. Drove it home, drained oil & it still had 2 quarts more than maximum capacity. Now the car leaks oil regularly, we brought it in right away and explained what happened, but they were like yeah, okay.
Will NEVER have service done at Toyota of GR again.
Susan Hammond

26 August 2017

Good salesmen. Had a long wait because of work done on newly purchased vehicle. Did extra work before leaving lot. Went xtra mile to make us satisfied. Called several days later to check on drive home .
Gayle Polverelli

12 June 2017

We interacted with both Ron and Ben on this particular visit. Both men are always knowledgeable and able to explain what is going on with the vehicle being serviced - important for those of us who don't know 'a hoot' about automobiles. Thank you gentlemen for your expertise and ability to explain to your customers. We appreciate you.
Cy Dubinsky

19 May 2017

My service experience with Mr. Bruce Diamond was outstanding. He was helpful, respectful and informative with my questions and comments. I will be back for service to my car again as needed. My husband had a terrible accident in December '16 and is unable to bring our car in for service. This was my first experience bringing our Toyota in for service.
I felt very confident that everything that needed done to our car was taken care of. Thank you Mr. Diamond. Carole for Cy Dubinsky
Lani Pleyel

10 May 2017

I have a 2014 Toyota Camry which I absolutely love. I am now on my 40,000 mile check up and Vern Hall was my Service Rep. My car usually takes about an hour, but they guys in the pit had it done in 40 minutes! I also appreciate that Vern explained everything to me and emailed me a comprehensive copy of everything that was looked at, checked or changed! He is very thorough and I appreciate the great service!
Steve Mika

22 April 2017

I bought my Tacoma while living out of state but I exclusively service it here. I think through that entire time (8+ years) Ben has been my primary contact, and I appreciate that consistency! We have discussions about what work needs to be done, and I feel a sincere interest on his part to make sure my goals are met – whether that be just keeping the truck on the road, or sometimes working around budgetary constraints. I'd consider buying another Toyota from here just for the opportunity to continue to work with him.
Gregory Wegner

20 April 2017

I had a good experience working on April 17 with Chris Hammond, who gave good practical advice about what to do about a minor oil drip from the differential case of a 20 year old car.

[It must be the earlier review I wrote some months ago (below) was never posted.]

A very straightforward and satisfying experience. Bruce Diamond as the service agent was courteous, and he conveyed that he was willing to devote whatever time was required to make certain I was satisfied. He pointed out a service item that could require attention in the longer run, but there was no heavy pressure to commit to a service that didn't present harm to the car or danger to the passenger. I brought my car in for a simple purpose, and it was finished in good time while I waited. The summary of inspection points on my car provides a good indication of the overall safety of the car. In all, a helpful session.
Elizabeth T

12 April 2017

I had a great car buying experience at Toyota of Grand Rapids. When I started my vehicle search I was a little hesitant to deal with new dealer in a new state, having already purchased 5 other new cars I knew how the dealer/sales person game works. I first reached out on-line chat to get a feel and got a prompt reply from Pamela Bradley, she answered all my questions and followed up if there was anything else she can help me with. I then reached out to Trey Yarborough, his knowledge of the vehicle I was interested in and contacting me promptly when one arrived on the lot was much appreciated. It was a stress free buying experience thanks to Trey.