Our furnace would intermittently stop running. We called in Hanna to diagnose the issue. The technician determined that to repair the existing furnace would cost north of $1,000, or we could purchase and install a new furnace for less than $2,500. We opted to replace based SOLELY on his diagnosis.
Two weeks after our furnace install, the new furnace stopped functioning just like the old one. Another technician diagnosed the problem as a bad wire between the thermostat and the furnace that's it. Would have cost a few hundred bucks at most to repair.
I tried calling and speaking with someone at Hanna about a PARTIAL refund considering that we'd only purchased a new furnace based on their technician's diagnosis. They refused.
Service this good is hard to find! Our 22yr old AC died in October so we had Danny come out to give us a quote. A few days later our furnace failed. I called Danny and they installed a complete new system the next day! Very helpful and knowledgeable sales and installers. Highly recommended.
A great company if you want your issue improperly diagnosed, to be sold items you don't need, and then be told to feel grateful when they FINALLY fix the issue at 'no cost!' No cost?!? Try thousands of dollars later! Buyer beware! How these guys stay in business is a mystery.
Furnace went out the other day and I had been having to refill the refrigerant in the system as there was a slow leak in the evaporator coil, which was costing me several hundred dollars every summer. So I had to get an AC/furnace, after contacting several companies and getting their bids I found Hanna to be mid range between all of them. I chose Hanna mainly for their reputation and quality of their unit according to all of the reviews I looked through.
Everything is now installed and I would like to compliment the guys that did the install, they were very courteous and answered any and every question I put to them. I was very impressed, so thank you Steve and Ceasar. I will post another review in the summer once the air conditioner get a shot at making its presence known, I am hoping that the days of a $375 electric bill has seen its last.
Highly recommend reaching out to Mr. Johnny Combs of Andover branch for all of your heating, air conditioning and plumbing needs. Our family had our AC unit breakdown at the worst time of course, and being overwhelmed with so many different options, extremely large ranges of repair estimates; he was the first to take the extra time to explain everything, as well as all of our options. Never tried to oversell anything, and honestly matched our home needs with the right unit. The Hanna team scheduled us, came out ON TIME, and were courteous. They laid down an abundance of drop cloths wherever the needed to work. My electric bill is now reduced by approximately 30%. Extremely professional.
Tran family thanks you.
I called about my a.c. unit that had been acting up for awhile. I called after hours, after putting up with exhausting heat all day I couldn't take it anymore, Mike called back within 10 minutes and was polite. He made it out quick and got to work fast. It didnt take him long he knew what he was doing and was very polite and kind. 10/10 I would deffintly recommend him to any and all friends and family.
Mike was awesome he came out late one evening after hours and fixed us right up. He taught us about what had happened and explained what he had to do to fix it.
Everyone at Hanna is first class. I called and serviceman sent right out. Very polite and knowledgeable. They found the problem and fixed it. Will definitely recommend them.
Friendly and experienced staff. Best hvac/plumbing company around.
Wonderful service! They had my new RUUD AC installed in one day! Thank you HANNA!
Big thanks to Shaun with Hanna for doing such a great job! I would recommend Hanna to anyone. Truly professional!
Diagnosed furnace problem as bad pressure switch. It quit again after a few days. Then they said it was cracked heat exchanger and I need a new furnace. I called Fahnestock and they tested it and said it was fine, just had a plugged intake vent. That fixed it. Nice folks, but they should give me my $200 back.
rude Rude RUDE!!!!
I called to schedule AC service and the lady responded by asking, "TODAY"? without finding out anything about me or my problem. I told her that today would be good, since we had no AC.
She reacted as if I were asking her to do something highly inappropriate and told me that there was "no way" that anyone could come by that soon. Her tone was incredibly curt, short and condescending.
I simply fell silent, and after about 15 seconds, she went on to say (in an exasperated voice) that it would cost me more money, but that someone could come by that day, but she reiterated that it was overtime and continued in her "ticked off" tone of voice
I finally, calmly clarified with her, that indeed a service tech could come by today and she confirmed it with another admonishment that I'd have to PAY for it
I (again calmly) told her that she seemed to be upset and that I would appreciate a kinder tone. With that, she escalated her emotions and with a raised voice said, "I'm just trying to help you, SIR!"
I gave her another chance to adjust her attitude and she got even more upset at me for suggesting that she needed to be nicer to me.
After that, I ended the call, explaining to her that I would rather do business with someone who was nicer to deal with.
I called another company who dealt with me professionally and kindly.
I can't speak to Hanna's level of technical expertise, since I didn't use them for my repairs
I really hope that they replace that woman!!
She was not a very nice person!
Also, I want to add that I understand about scheduling and overtime since I'm a home repair contractor myself. My refusal to do business with Hanna isn't at all about price, scheduling or policies.
My complaint begins and ends with the absolute rudeness I was dealt with when I called. There just isn't any excuse for someone who is that unprofessional to be working with the public.
We've used Hanna Heating and Air Conditioning several times for seasonal tune ups since 2012. They've always been courteous, professional and very detailed about what needs to be done and the cost/potential cost involved.
Their customer service on the phone as well as in person is a huge reason I would recommend them to anyone and everyone.
Would not use this company again if they paid me. Very unprofessional. They have never once asked permission to fix problems, just assume all is ok. I have over $1500 bill and i only ok'd $379 of it. Customer service is terrible. Called them out on 4/17, 5/28 and 6/14.