I was previously employed at this location. Didn’t last long due to the fact roaches and bed bugs was found and not handled correctly. Besides the bugs the Trainers didn’t speak English and was rude
Kids have been up here running around on the 3rd floor unsupervised for the past two days making noises and laughing even touching on the doors during the middle of the night!!!!!!! My friend paid for me to stay here to sleep while I'm in town and this experience hs been TERRIBLE. My friend complained to the front desk and all they had to say was, "Ok". Even the lady next door opened up to complain when we opened up our door to see what was going on. These rooms are too expensive to be having such a ghetto experience!!! We are going to complain to management since front desk seems totally indifferent. It's not their fault that kids are here unsupervised, but there should be action, or least a sympathetic reaction or response, when complaints like this are made. For the money, I hardly got any sleep!
The actual room itself was lovely, especially enjoyed the big flat floor shower. Had a fridge, microwave, nice size T.V., free cable, self controlled A/C, heater. They may need to install cameras and have security check the activity in the hallways.
Nice rooms. Very clean and well taken care of location. Staff were all great. Nearby restaurants and other things to do. Nice location.
Check in was awesome. The front desk attendant was very friendly and professional. The room was very clean and comfortable. The breakfast was ok. We will be returning soon.
This hotel was great! Was in a good location with nearby restaurants. The front desk staff, Amber, Pam and Mary were so wonderful and friendly! The first night we had loud neighbors upstairs and they moved us with no problem. Breakfast was good as well but the breakfast crew were a little rude. They recommend a 3rd party shuttle for transportation that was absolutely amazing no problem at all getting to and from AT&T Stadium! Overall i would definitely recommend this hotel and would stay here again. Thank you for the wonderful stay.
This hotel was very nice and clean. Great customer service. It exceeded my expectations. It's new and the rooms were very spacious. I would definitely stay again. I will also recommend this hotel to friends and family. Great job Hampton Inn
This is a great hotel, great service, friendly staff and good breakfast. Coffee is great too. Gave four stars because I didn't really care for the bed but it could just be me. I'm pretty picky about beds so take that into consideration. Otherwise, great place to stay as most Hampton Inns are.
Rooms are clean overall. Could use some touching up of paint and carpet. It has been a nice stay so far.
This hotel is garbage. My family and I stayed in a room for one night and the day we checked out, we left our laundry bag in the room. I called the hotel and they said they'll check later. So the next day we called and they said all they found ONE shirt. HOW IS THAT EVEN POSSIBLE. The housekeeping is stupid they most likely threw away the bag or stole it. Don't go here it's the worst.
1 night stop for travel. The rooms were comfortable, the staff friendly, and the breakfast was OK. One criticism I have is that the hotel was warm. It's to be expected in the summer in Texas, but it was a bit warm in the common areas. The air-conditioning units in the room we're also super loud. Otherwise, good stay
Worst breakfast I've ever seen at a hotel. Mushy oatmeal crockpot, cold "hot" breakfast, filthy eating area, smoke detector in room would go off with shower steam, back door is taped open instead of being locked for hotel guests, ice maker didn't work on floor, HBO didn't work but had a GUIDE at least! Pretty sad for a Hampton. Have to say it has to be managed extremely poorly.
The staff were very friend and helpful. The rooms were very clean and comfortable, the ac was a little noisy and the water pressure in the shower was low. The location was very convenient, next to a highway.
Was there for a meeting and found everything to be very good. The staff was very friendly and knowledgeable. The area were vere clean and in working order. I did not get to see the rooms but I would choose to stay there if I had the chance.
Clean and spacious room, quiet, and friendly staff. Small gym with a treadmill, weights, and other equipment, sufficient for what I need. Pool outside, but did not use it. Air conditioner in the room was on the louder side, but not too bad with foam ear plugs.
Please note my history of leaving nothing but 5 star reviews, this place deserves the 1 star rating. I go out of my way to leave good reviews. My family and I recently had a house fire. We were placed at this hotel. The staff are as friendly as they can be. Our family was greeted with smiles during every interaction. I noticed after the first night the sheets weren't being changed between clients. We were originally supposed to be moved to a different room as it had been booked previously. The room we were moved to was a closet and we requested any available larger room as I have 2 small children. We were moved back to our original room that had been "flipped" for new clients. My daughter had dropped her pizza on the sheets the night before. I noticed the same crusty pizza stain on the sheets. I dismissed it, never even addressed it with them. I justified it as I typically do. However, our family got bed bugs during our 2 week visit. I was civil about the ordeal, tried to be low key about it. My 4 person family was moved from a 2 bed suite into a 1 bed/ no bathtub/ no microwave room. Keep in mind, we are basically "living" here temporarily. Other than the move to a tiny room, nothing was ever done about it. They didn't offer to sterilize our clothing/bags. They literally offered nothing except tiny trial size Neosporin to address the very visible bites all over my arms and the rest of my family. Heated enough about the ordeal, I moved my family out back to our house (barely livable) because it was more accommodating than the HOTELwe checked out peacefully, no fuss was ever made on my part. Maybe this was my fault, I should have thrown a fit, but I try to keep level headed and understand that mistakes happen. Left with enough time to get angry, I contacted corporate (Hilton). I was instructed to give this location 72hours to amend this issue. I've yet to receive a phone call. Corporate has not done a follow up- the date of my original call was placed on Tuesday (4/25). I have told everyone I know, and will continue to do so until I am contacted. As of today I have fresh bites, chances of my house now being infested are very high, even after days of running our clothing through the sanitize cycle (2.5 hours a load plus 1hr for dryer cycle) DO NOT STAY HERE.