CAUTION: We were introduced to Haggerty Ford through eBay and these people are DIFFICULT to work with. They started with Low Ball offer on a luxury car that was about half of its value and then when I said I do not want to trade in the car, then they raised the agreed upon price up $5000 and told us that they don't half to accept our offer and thanked us after almost a full day of salesman games. Don't waste your time and don't believe the 4 star reviews here on Google as the review has to be everyone of their salesman and their moms to get a 4 star. FIND ANOTHER DEALER TO BUY YOUR CAR FROM AND YOU CAN THANK ME LATER. THANK YOU SALESMAN JAKE AND MANAGEMENT FOR WASTING OUR TIME.
Haggerty Ford has employees that really care. They take care of you like they were taking care of their own mother. You can't get better. They always have a smile on. Go on over and see of I'm wrong.
These guys always do a fantastic job. They are always on top of things. They keep you informed at all times. Courteous and fast service every time.
Eric Miranda is the best service manager I have worked with at any dealership. He is responsive and helpful. A problem solver and customer focused. I hope haggerty values him as much as his customers do.
This was the best experience ever! Ken just showed us the car we were interested in seeing and never pushed us to buy the car! He was very pleasant to deal withevery dealer should get sales people like him! Thank you for your great personality and a wonderful experience!
If buying American, I prefer Ford products. I wont, however, go back to this dealership. I did not find myself comfortable with the people I spoke with there, and, quite frankly, there's a Ford dealership in every town, so I know I can do better elsewhere.
I'm writing this review because I've had two negative experiences getting my car serviced on Saturday. I brought my car in for an install of new pads and rotors, the service manager tried to overcharge me about 60 dollars for parts (I have saved the receipt), and luckily I caught the error before pulling out of the lot. The second issue, I gave specific details about my brakes locking up and they couldn't identify the problem (they asked why my rotors had some rust.). After, the issue continued, and thankfully Fair Oaks Ford identified multiple problems and repaired in an honest and a timely manner. I also don't appreciate being talked down to as a 26 year old! I will most likely never return, I do not recommend taking your car in on Saturday and there is a possibility their poor brake job caused the second issue and cost me a fair amount of money. I also emailed both service managers there with no reply, thanks a lot.
Edit: And you asked me to call you after all this? Wow!! You've got my number and my unanswered email. My handbrake cable, left front caliper and right rear caliper are now repaired and fair oaks changed my brake fluid just fine once I diagnosed the problem after leaving Haggerty.
We loved shopping with Haggerty Ford. We kept saying that we were very comfortable with the experience. It was the easiest and most pleasant car shopping experience we've ever had. First, Tara was very quick in responding to our inquiry about the vehicle we were interested and also very down to earth and kind in her emails. John Czech was our salesman and he was so incredibly nice, down to earth, and did not pressure us. He really wanted to make sure we loved the car before we started talking numbers. Chris Lucarelli made the haggling process very easy, we feel we got a great deal on our vehicle and trade. We also got to talk with Jack Emerson, the general manager, who went out of his way to make sure we were completely happy with our purchase. We are definitely very happy with our purchase and would recommend everyone at least check out this dealer for their next purchase. They will certainly be our first stop for any future car purchases! Thank you!
This is my first time to venture into online shopping for a purchase as large as a car. While in uncharted waters Gregg Elmore made me feel comfortable with the process. He provided me with all kinds of help and information on the phone and on line making me feel comfortable with the process and once I continued the process face to face he made the experience easy and made me feel like my interests were paramount in his mind. Gregg is a real professional and made sure I was satisfied with my decision to purchase a low mileage certified pre-owned vehicle. It was a real pleasure doing business with this organization.
Recently purchased a truck here. From initial contact to the final paper signing they really were quite good. Never any pressure. I tried desperately to beat the deal they were offering and I could not. So the value was there as well. And the professionalism is throughout the dealership. My sales guy Dave Lindstrom I would highly recommend. He was fair, attentive to my questions, and always a straight shooter. There are no fancy bells and whistles here, but they don't need it. I will update this review if things change. My advice is do your homework, be prepared, and then call these guys. Thanks for doing it right Haggerty