Getting the new car was easiest from all my purchases ever. Sales consultant, Nails Orr, was very professional (more then 20 years in business) and gave me the best deal I was looking for. When I found that leasing the 2018 model would be significantly more expensive then getting a 2017 model, plus CIVIC hatchback 2018 was not in stock and delivery would take 6 weeks, I ended up following dealer's advise and got a regular Honda Civic. My 2017 car was manufactured in August of 2017 and had a big incentive from Honda, but October 2018 model was not having this incentive. So, I am happy with what I got.
Peter was a great sales manager - no pushing, many explanations about the car, prices, financing. My wife and I were very satisfied with the process of purchasing. Very professional, efficient and friendly.
We went to numerous dealerships prior to our purchase of a 2018 CR-V, but none of them compared to the level of expertise, professionalism, and overall care that the staff at Pauly Honda provided. When it was time to purchase, we specifically came back to speak to our original salesman Scott Duff. Scott was incredibly helpful and respectful of our financial situation. At the end of the day, we felt like we walked away with a mutually agreed upon price. We highly recommend purchasing a vehicle with Pauly Honda.
Quick service without appointment, top off all fluids and wash the car. However, I thing I fell not comfortable that i was told that transmission fluid was dirty and recommended to be replaced. Per my record, it was replaced 10 months ago (~11,000 miles ), how can it be dirty ? It make me wounder if all dealer's recommended services was really necessary. Due to this reason, I also denied the recommended battery replacement, I want to have second opinion.
Had a positive experience with Tim in the service department. My vehicle needed a costly service and I think I paid a fair price for quality work. Will definitely be back!
Great service. I ordered a car from them that was in production. They reserved it for me so i got exactly what I wanted. Even though the car was delayed, they helped me out with transportation since I had sold my other vehicle.
Would definitely buy from them again.
No pushy salesman, just straight up and upfront.
After my car arrived they installed my accessories same day and I was out of the dealership in an hour ready to drive.
Shout out to Joel and Steve for a great job and great service!
Pauly Honda has a good service department and I often bring my car for service. I prefer to pay a little extra to make sure I get a trained Honda technician service my new car. Occasionally, they leave dirt marks inside the cabin and I have to clean it with a brush and soapy water. Other than that, recommended.
Pieter was great. He was informative and to the point. Great dealership. Service center is great. Julie kept me updated on my vehicle while it was serviced.
The customer service @ Pauly is so refreshing. From the phone receptionist, service people to the cashier. Pauly takes the stress out of car maintenance.
Friday March 26th, I traded my Accord EX-L for the 2017 Accord SE. My drive to get to Pauly Honda was about 3.5 hours and it was MORE than worth it. When I arrived I was immediately greeted and asked what I needed help with. I was shown the amazing and comfortable lounge that had complimentary coffee and bagels. Niall was my sales associate and he was absolutely amazing! Niall was courteous and went over all of the features of my new Accord along with setting up my hands free! Troy was my finance manager and had all documents prepared and ready to go. Troy also was extremely courteous and explained every document which made the entire experience hassle free! I would HIGHLY recommend to go to Pauly Honda!
Jim Groth here. Quick and efficient oil change and tire rotation. Appreciated the car wash.
Service was, as usual, exceptional. The technician discovered a problem with the tire inflation sensor. All was explained completely and was done with the rest of the service,. I trust Pauly Honda when they say something needs repair, it really does.
A huge step up from my former service center. No BS, no inventing problems to hold your car. On two occasions they've actually declined to charge me for minor fixes. I will definitely be coming here for regular service and any future repairs.