Gustafson's Furniture and Mattress

Location :

808 W Riverside Blvd, Rockford, IL 61103, USA
Added by Jopie, at 08 November 2016

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• Q S

  25 November 2017

  Sales people actively avoided asking us if they could be of any help . That's fine Choice Furniture was happy to help get us set up in a complete living room set our home.

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• Julie Millard

  30 September 2017

  I was so impressed with the level of customer service. There was never any pressure to buy, but Mitch was willing to answer my questions and help me find exactly what I was looking for. As I was wandering the display floor looking at all of the options, I was able to observe how professionally a customer who came in with an issue with a previous purchase was handled. There is no doubt in my mind that if I have any concerns with my purchases, there with be completely resolved to my satisfaction. Gustafson's has found a new life-long customer in me!

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• Jordyn Jenkins

  13 September 2017

  We worked with Kim and she was so helpful!!! I'd go back to her for any future needs. Delivery came on time and the delivery guys were just as great, adding to our positive experience with Gustafsons.

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• Heather Goold

  13 September 2017

  My salesperson was super helpful and willing to work on prices to get me the best deal, the reason I don't give them the 5 stars is when we arrived to pick up my items I purchased the two gentleman that came to load the items into are vehicle weren't very friendly, when we tried to help they told us to let them do their job, proceeded to run the cart into the truck which is what we were trying to avoid. Other than that very Happy with my purchases

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• Adam Rochon

  14 August 2017

  Dana was outstanding! Very professional and she found us a great deal! Ran out of room or I would have bought more furniture. Thank you Dana :-)

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• Linda Huffstutler

  20 July 2017

  Courtesy and customer service are outstanding. Very knowledgeable about the merchandise sold. Stand behind their products. Good quality. Special ordered a table and benches for me. Also delivered and set up all three pieces by helpful employees.

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• Misty Martin

  26 May 2017

  We were greeted at the door. The sales representative showed us furniture that was to our liking. We were explaining all our options for purchase. When the furniture was delivered, the delivery guys were very professional. They put everything where we wanted it and even helped me lay area rugs. We will definitely be returning in the future to purchase items again.

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• Kelly O'Brien

  13 March 2017

  Great service. I was in and out.

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• Julia Finder

  18 January 2017

  I came in for a matress just looking. Pam was super helpful but not overly pushy. Everyone was friendly and they had an amazing selection with great prices.

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• David Piper

  15 January 2017

  We always find exactly what we want here and the customer service is top notch. The last two times we shopped there, once for a bed and the other for living room furniture, we had the pleasure of working with Brandon. I can be very indecisive, but Brandon's knowledge makes the narrowing down and decision process very easy. I cannot recommend this store and Brandon enough.

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• James Raper

  26 November 2016

  Big selection and reasonable prices for quality furniture. Friendly and helpful sales people.

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• Amy Tracey

  15 November 2016

  Tony Young was an amazing salesman!!!! He helped me get exactly what I wanted. I will be returning in the future to do business with him again.

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