We paid them a processing/closing fee for them to register the car we bought from them.
After more than one month we still have not received our plates. The temporary tags already expired. It took multiple phone calls to get ahold of someone that actually cared to look up what was going on. They said we didn't give them needed information which we 100% did provide. This also isn't your first sale, you should know what information you need to get from your customers.
So after that ordeal, They sent over dealer plates and promised we would get our plates that week. After more than a week and more assurances, we still don't have plates!
When we bought the car, we also only received 1 key and the salesman didn't bother to show the cars features.
Just because we didn't pay for a certification fee that wouldn't have even extended the already existing warranty, you don't have to act like children. This is extremely unprofessional and not how you run a business.
Overall store is either filled with a bunch of unprofessional people or it is just unprofessionally managed or perhaps both.
Exceptional service greeted at the door by both a mechanic and service representative. They really want to service and take care of your car.
Most convenient service experience!
I just had my car serviced at Greenwich Infiniti and it was the easiest, most hassle free experience. They have a pick up and drop off service which meant I didn't have to take time out of my busy schedule. Everyone I interacted with was friendly and professional. And they even return the car freshly washed!
Amanda was amazing from the beginning to the end, very helpful , friendly and the hospitality was awesome, very happy about her service and I will definitely recommend to my lots of friends,
5 🎖🎖🎖🎖🎖
I had the pleasure of working with Dave Pizzuti of Greenwich Infiniti. Purchasing a car at this dealership was fun and easy, and the car was great price . Dave was accommodating, and never pushy. I absolutely love the 2018 Q50 as it is a pleasure to drive. The whole experience was positive and I would recommend this dealership and Dave to anyone looking to purchase an Infiniti.
VERY GOOD SERVICE. VERY NICE PEOPLE ESPECIALLY GUILHERME, EDGAR, AND RAUL.
Raffael made the whole car buying process easy and fun. He was very accommodating with his time and making me feel comfortable with the car I ultimately leased. Joseph was very helpful and completely upfront with the leasing process. I just leased an Infiniti in mid-June and have already recommended Greenwich Infiniti to a friend who is in the market for a new car!
My third car from them! Easy as ever. Fast and none of the regular stuff that other dealers put you through. Raffael has been my contact from the very first car I got there.
I don't usually write reviews but i had the urge to do so when i visited Infiniti of Greenwich earlier this week. I was greeted by Craig Noel who was my sales consultant. Craig went beyond my expectations in helping me get into a brand new q50 he was professional and very helpful he answered all my question and gave me a great deal i will deal with Craig from now on with all my car needs i highly recommend Craig. Thanks to the staff of Greenwich infiniti for a great experience.
Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will definitely be back again.
Greenwich Infiniti has the best service department. They take care of all you automotive needs. The staff is fantastic and always willing to help. Andy Perna the Service Manager makes sure your 100% satisfied with the service. I only trust them with my vehicles. You have a customer for life!
great service, wonderful staff, pleasure to work with. we got beautiful car for the great price and felt that we were treated like gold. would recommend this dealership to all our friends and family. every single person from sales rep Chaz and sales manager Edgar to business manager were just a pleasure to work with, professional, polite and knowledgeable. we will be back for another car soon.
Awful dealership!!! Watch your wallet. These guys will make sure to get every single possible dime out of you. They sold me an extended warranty on a Certified Preowned SUV which comes with a warranty already. Also, they made me believe the warranty was from Infiniti. It was actually a no name third party company I have never heard of. Do yourself a favor and shop somewhere else. These guys are just slimy used car salesmen that use deceptive practices to sell cars.
My husband and I were in the market for e new car. We looked at BMW and Mercedes. While we were driving around and discussing the horrible customer service that Mercedes of Greenwich provided us we decided to take a look at Infinity. I was sold by their customer service. The manager of this center at that time when we bought the car is AMZING. The salesperson was very pleasant- not too pushy or aggressive- although I do regret for buying extended warranty. The negotiating process was much simpler than we have experienced in the past. Felt like an easy process that was transparent from the beginning. Great Job!