About
Location :
Added by Jopie, at 12 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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12 Reviews
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17 December 2017
I went to Volkswagen to lease a car. The Sales Manager, Edward Schoonmaker was great. He was very knowledgable and worked with me through the process. I would recommend Prestige Volkswagen to anyone.
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11 October 2017
Garrett was an absolute pleasure to work with. Great communication along the way, honest and very helpful. He was able to provide is with the exact car we wanted and went above and beyond. I would definitely recommend him and Prestige to family and friends.
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11 October 2017
I recently leased from this dealership and Garrett went above and beyond to make sure I was happy with my purchase. He thoroughly reviewed pricing and lease add-ons, features of the car, and was very responsive when I had any questions. He was very easy to communicate with and helped drive the decision to lease this car vs. a competitor.
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07 September 2017
I definitely don't recommend them for service. I had a faulty battery and my car had to be towed. They estimated it would take 3 days to change out the battery but ultimately it only took 2 days. They told me next time I should make an appointment. Who makes an appointment for their 1 year old car to break down!!
They notified me that the car was ready for pick up but when I got to the dealer they said, "oh it's not ready yet." I had to wait another hour.
While I was there another customer came in and said he had an appointment for service, they told him there was a mistake and his appointment for service was a week later. When the guy got angry saying he was sure they told him today and he was going to take his business elsewhere, the guy just chuckled and said "hey, good luck with that" as the customer walked out the door.response / report this review -
14 July 2017
Great day with the Prestige Team at Lime Rock on Tuesday, July 11th. Well organized, terrific service, and tremendous support from start to finish. The professional driving instructors and Lime Rock team were also very helpful and well informed. Could not have asked for a better experience from Garrett, Ed, and all the restterrific day. Can't wait to do it again!
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15 June 2017
Brought my car in for the 60,000 mile check up, and everything in my car seemed to be running fine. The service center called me and said I needed a new Axle which would be $1,600 plus the cost of the check up which was over $400. Luckily I knew that I had a warranty, which I brought up to the service representative. He said that he hadn't looked into that, and would get back to me. I'm curious if he would have ever looked into it or most likely just taken my $1600. Oh well just mechanics being mechanics, luckily my car was covered and I only had to pay the $400, or so I thought
One week later I get pulled over on route 7 and the officer says your headlight is out. Alright headlights go out, not uncommon. I go back to Prestige, and the bulb is $21 and the service was $69.00. So I decided to replace the bulb myself. When I asked the man who I bought the bulb from for some advice on how to change the bulb he said "I really have no idea" and walked away. I figured after giving them over $2,000 that they could at least point me in the right direction. Oh well changed the headlight myself, but starting to get slightly annoyed.
Another two weeks go by, and I am getting into my car to go to work and the battery is completely dead. I tried jumping it several times and got nothing. Thankfully my car is a manual and I was able to push it out of my parking spot, onto a hill, and jump the clutch. I contemplated bringing it to a new service center, but figured Prestige would have to show some sense of responsibility.
First off according to Volkswagen's website the first thing they should be checking on the 60,000 mile check up is check the battery. When I checked my report it said that the battery was good. So when I went to the service center I was understandably annoyed. When speaking to the service representative I say I brought my car in two weeks ago and things seem to be breaking left and right. The representative proceeds to correct me and say "actually you were in here three weeks ago not two". Ah of course my mistake, well that changes everything! He tells me that it will be $293 for a new battery, at which point I said give me my car I am done. I took it to another mechanic in town who put in a new battery for $200 and explained to me that seeing if a battery is good or not is a routine check.
After reading more reviews I really feel for the Sales department at this dealership. They seem to be doing a bang up job, and truly care about their customers. But because of the service center's ineptitude/questionable ethics/rudeness I (and who knows how many others) will never consider buying a car, break pads, or a key chain from this dealership.response / report this review -
16 May 2017
From the second I walked through the door everyone was super helpful and attentive. Joseph gave us a great experience while getting my new car. Dylan, the finance manager, was making my mom laugh like I had never seen before. Very professional staff, highly recommend coming to see these guys! Thanks Prestige!
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02 May 2017
Service Department is substantially downgraded since Prestige took over the dealership. Higher prices, shuttle hours reduced - very cold vibe - not at all efficient or friendly. This was the most efficient and thoughtful service department I have ever dealt with when Jerry was service manager (now Fairfield Nissan's gain). 90% of the reason I bought a new Passat was because I thought no matter what happened, Jerry would take care of it. I don't have that feeling anymore - back to being just a number. All that goodwill right out the window.
Update - 7 hours after dropping off my car for warranty service. The Service Dept said they would have no trouble dealing with the issue in a few hours. No call from the Service Dept and no one has answered the Service phones for the last 45 minutes - I end up in some telephone loop every time I call which ends up hanging up on me. Finally got someone in sales (they picked up on the 1st ring - shocking!). Sales transferred me right back to the same Service telephone loop. Ultimately I ended up in some call center (the woman was very nice but obviously exasperated) which had no information other than that my vehicle was at their facility - well that's a relief Someone named Ralph is supposed to call me back. They obviously don't care about their customers.response / report this review -
28 April 2017
Brahm from the sales department was a great help, any question I had he had an answer too and he was patient and understanding through my whole process, I would highly recommend going to see him and the dealership in general. Great service and a clean and staff friendly place.
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27 April 2017
I went car shopping over the weekend. FYI I don't find car shopping as fun (and this is my first VW). However, the experience was beyond my expectations from this dealership. Everyone I encountered was extremely helpful, and I was able to get into a new lease the very same day. Most of all, Anna made the process seamless and efficient. She patiently worked with me, listened to my concerns, educated me in making decisions (pros and cons of selected cars to my lifestyle/ ease of maintenance) and moved quickly with the process. Wow! That is rare and exceptional service. Highly recommended to work with Anna.
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23 April 2017
Go and ask for Manny! He's very accommodating and kind. As for Prestige, they were willing to work with us and although we didn't buy a new car yet I am still interested in working with them as I find a new vehicle.
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19 April 2017
This place could be better. The sales team does not make you feel welcomed nor a high priority. I bought a car and paid in full and felt as if I was being judged. Wait times were ridiculous!! Will not use their service or buy another car from them again!!
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