Name: Don Franklin Lexington Hyundai
Address: 3340 Richmond Rd, Lexington, KY 40509, USA, US
Telephone: +1 859-263-5020

Don Franklin Lexington Hyundai is a car repair, located at 3340 Richmond Rd, Lexington, KY 40509, USA. They can be contacted via phone at +1 859-263-5020, visit their website www.donfranklinlexingtonhyundai.com for more detailed information.

Location :

3340 Richmond Rd, Lexington, KY 40509, USA

Contacts :

Added by Jopie, at 31 August 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 7:00 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Phillip Grimes

02 April 2018

The SERVICE DEPARTMENT IS HORRIBLE AT THE HYUNDAI STORE!!!!

All though I had a wonderful experience with the sales team during the purchase. I had one of the worst experience with the service department for a simple oil change.

They lie about how long it will take to complete service. My oil change took over 6 hours to complete even after they told me 3 seperate times that it would take an hour and 45 minutes to complete. Because of this I missed several appointments for work that cost me potential money. Did they care? Absolutely not!

The manager of the department was pointless. He kept saying "I don't know what happened, we just dropped the ball".

We purchased a maintenance plan from them during the sale. DON'T DO IT BECAUSE IT'S A WASTE OF MONEY!!!

Because we prepaid for service no one seemed to care about rectifying the situation. They explained that I had to contact the warranty to get a refund. Then the refund company told me I had to call the dealer to get my money back. I left messages with several people at the dealer with no response over a week ago. A bunch of run around to get the right people.

And to think I was going to bring my other truck there for service. They don't care about your time and only want your money.

I waited until now to write this as I hate ruining future relationships with companies. They have ruined my outlook on the entire company now because I did attempt to contact people outside of the service department without any luck.

I'm not doing any future business with a company that doesn't respect its customers.

I need to go alter my other post about the Auto Mall now because of this experience. Not a 5 star facility.
Steve Cox

19 March 2018

Shannon Jones was super great to purchase our new truck! When we walked in we were immediately greeted by the desk and were thanked for coming in and were expecting us. They looked at my trade while we test drove to save time. When we got back Shannon addressed our concerns and remedied them. Everything was upfront from the beginning to end, very transparent and polite. We were in and out in no time, even though they were really busy. We would definitely make the drive again from Cincinnati. You all rock!
K B

08 March 2018

Chase was really great, knowledgeable, friendly, very helpful, and not pushy. The test drive went really well and the offer they made me was pretty good and competitive. I was not quite ready to buy yet, but the experience was good enough that I feel comfortable going back in the next couple of months when I am ready. I have had some really bad car dealership experiences in the last month or so while researching what I want; this was not one of them, I will be back.
Red Roses

30 December 2017

I just recently purchased my second vehicle from this Don Franklin location. I am extremely happy with my new 2016 Dodge Caravan and the excellent service that I received from Chad Givens! I would recommend going to Chad for any and all of your automotive needs. He is very knowledgeable and treated me "a single woman buying a car on my own" with nothing but respect and dignity. Thanks again
Toccara Coleman

17 December 2017

I would like to give a huge "Thank you" to Darryl Bond and his team for helping me find a vehicle for my little big family. He was patient and attentive. Made my 1st car buying experience easy with little to no stress. He allowed me to provide all my information via email and got me exactly what my family needed! Thanks, Darryl!
Christina Terrano

10 November 2017

Our salesperson Misty and the rest of the staff at Don Franklin were amazing to work with and made the whole process a breeze. We're very happy we chose them, and would recommend them to anyone.
Kacie Mora

21 October 2017

My Hyundai was hemorrhaging oil and not drivable. This was due to a recall issue. I had my car towed in at 11am. That specific recall and two others were completed by 4pm! Keep in mind this was an unscheduled emergency. This is absolutely amazing! I need to give specific adulation to those who also deserve it. The first cheerful person I spoke to was Tiffany. She was a ray of sunshine. The person that handled my case from open to close was Seth. WoWW!! I hope to goodness this company realizes what an asset he is! He kept me apprised of what was going on via multiple phone calls . He went above and beyond throughout the entire day. He made a very stressful situation a pleasant occurrence by day’s end! Thank you Service Department, Thank you Seth!!!
Jon Martin

16 October 2017

No frills or charades, just high quality human beings selling high-caliber Hyundai’s at fair prices. If you’re looking for a positive-environment type of dealership where you don’t feel processed , head here for your car search. Jason & Kelvin are both phenomenal to deal with.
Rachael Curnutte

06 September 2017

Dave Sharpe was great and found the perfect Sonata for me. As a first time car buyer, my experience was smooth and I didn't feel pressured to buy right away. I will definitely be back in the future.
Anthony McGrath

03 September 2017

I had an incredible experience as a first time car buyer at Don Franklin Hyundai! Chandler English was extremely helpful and got me a great deal on a brand new Hyundai Sonata Value Sport. And the music in the showroom is amazing.
Linda Hicks

31 August 2017

Received a notice on 8/29/17 that my 2011 Sonata was one that possibly had a problem with the engine block & I should call & schedule an appointment for an inspection. The young man I spoke to on 8/30 checked the computer on my account & said it would be repaired if problem was found. He scheduled me to come in at 8am on 8/31.

After driving over an hour & being checked in by the young lady at the Hyundai desk, she informed me that I had no open recalls & there was nothing to be done because an inspection of the engine block had been done a couple months ago when I took it in for the recall on the clicking steering problem.

I asked her why the young man that scheduled me & pulled up my account didnt tell me this and save me a trip to Lexington. She said he probably didn't know because he was new. Maybe better training needs to be implemented under the new ownership. I did however, receive a free carwash. Woop!

They better up their game or else their customers will be headed up the road to Gates!!
Tulav Rizal

28 August 2017

I was there for oil change. Staffs there are cool. They are Really good in helping. They are fast, I didn't wait more than 30 minutes.
Katielmccowan

08 August 2017

I loved buying my car here 3 years ago. But the place has gone down hill. The last time I had some recalls Taken care of back in May I was there for 4 hours with an appointment some lady was aressed in the show room., and to top it off they tried to give me the wrong car.
I go back last week bc my door was broken. I made an appointment they said we have the part of will be 30 minutes. 3 hours go by apparently they didn't do any service to me car when I went there in May. And they didn't tell me it would take so long.
THIS PLACE/COMPANY IS LYING ABOUT WHAT SERVICES AND THE WORK BEING COMPLETED TO CUSTOMERS VEHICLES!!!! If you have doubts I will show you all my WONDERFUL paperwork.
Do not go here!!! I will drive all the way to Richmond for further work.
Kevin Wombacher

18 June 2017

Pretty horrible experience. Went in to get a leaking CV boot replaced and have a door latch that was loose tightened. They wanted to charge me $70 to "diagnose" the problem with the door even though I already knew what was wrong and told them what the problem was, so I passed on that and took it somewhere else for that work. As for the CV boot, of course they wanted to replace the axle assembly instead of just the CV boot. So that means a more expensive part that isn't entirely needed. I was told it would take 1.5 hours and it ended up taking 3.5 hours. No explanation or apology for the extra time was given. When my car was finally done the guy came in and joked "You've been here all day". Yeah bud, I know. Will not go back to this dealer as they are obviously trying to squeeze every penny out of you that they can. Incredibly disappointing to see a Hyundai dealership run this way. Would be nice to be able to trust your local dealer, but not this one.
Dane Lang

27 December 2016

Service dept is no good . I guess inspections for problem's on Hyundai vehicles are not free? Was charged for Diagnostics on something we clearly knew was already wrong with it. (Broken driver doorhandle and lock.) And didn't even look at what I really needed to be looked at and clearly ask first to check and had no idea how to fix ..Which was the radio turning on and off by itself and clock going crazy( This I would have gladly paid diagnostics for ) so I paid them for supposedly for an hour's labor(100$) to tell me it would cost 408$ to repair door handle and my car of 60000 miles was in good mechanical condition.. If I did have to pay for that supposed inspection you can at least fill out and compleat the inspection form so I can keep accurate records for my car!!!
Josh Blaylock

20 November 2016

I had a very poor experience with the Glenn GMC dealer, but my experience at Hyundai was great. We got a good deal on the purchase and the trade. The salesman was great and the staff bent over backwards to make us happy. The Hyundai dealer restored my faith in that organization.
Andrew Sears

29 October 2016

Saw a price online for a car, called and confirmed it, went in and test drove, then I was told the price was actually $3,000 higher. Glitch on the website they said. Even though they pulled up the price in the office and could see it on their own computer they refused to honor the price. Offered to fill up my gas tank and send me on my way. Completely baffled by clear false advertising and complete lack of care for the situation it puts potential customers in. Will NEVER shop here in the future and would not recommend anyone go there either!!
Andy Kwan

24 October 2016

My sister bought a used 2011 Hyundai Santa Fe Unsatisfied with Glenn. They have lower there customer service. First the sale person was very helpful but I ask them to repair a few things before we purchase the SUV they agree to repair the problem on the following Week . The next week we return to Hyundai to repair the scratches and resurface the rear rotor. First there standards on repair the scratches is washing the car, they wouldn't fix / resurface the rear rotor because they didn't need them, but the rear rotors had wave in the rotor. Then after there so called inspection tell me how I'm missing 2 lugz nuts on my rear rotor. Then they want to tell me they never took the rim to check the rotor. Come on!!!!! Who can just shine a flashlight on the rotor and say it fine without touching the rotor. So after an hour it to just put 2 bolts on an SUV then notice lower dome light broke and they wouldn't repair the damage. My family has bought many car from Glenn but after this SUV purchase. My next car I buy will be anywhere else then Glenn because they agree to fix the problem but don't. I better go to a buy here / pay here lots at least they tell u they can't fix it or they won't fix up front. 100% 2 thumbs down.
Robert Smith

07 September 2016

Loved the experience here! I had a great sales representative D. Bond. I would recommend him to anyone. This is the first time I have dealt with a dealership and it was excellent. Great service and a fair price.