I got a used car bought from Charlotte Ragon she is a nice person and I am still driving it that's been 4 years ago.
Gateway Ford is the place to shop for new or used vehicles we bought 2 with great service and fast financing! And I can’t forget my salesman is awesome Caleb is so nice and respectful and he can get you in the vehicle and on your way! Go see Caleb and drive off happy!!!!
We just purchased a 2017 Ford F350 Truck and had a very pleasurable buying experience. Special THANKS to salesman Keith Brown. Job WELL DONE!
We bought two vehicles off of gateway and our salesman and friend is Matt magaha. He will get you the best payments possible and they stand behind their vehicles. Great people, great payments, great service.
I bought my car from Gateway in 2015. I loved the buying experience. There was no pressure. I let them know what I needed, what I could afford, and I was given a selection of three vehicles to choose from.
Today, however, I was reminded why I bought from Gateway in the first place. On my way to a meeting in Alcoa, my car's transmission gave up the ghost. I called to let them know I needed help. A tow truck was sent to bring my car in and diagnose the problem. Although I was a basket case, I knew everything would be okay.
A special thank you to Lennie, Audra, Mike and the young man who helped rescue me.
The staff at Gateway Ford was very helpful and courteous. My salesperson Jeremy Pell was extremely helpful. Told us everything we needed to know and I love my Volkswagen.
Got us in and out..nice waiting area..they offer free coffee and bottled water while you wait.
I have bought three cars from here, a 15 Explorer, 16 Transit 350 van and a 14 Camaro. Bought all from the same salesman Matt King. Matt was awesome to work with and have sense traded the Camaro for a 13 F150 from guess who, Matt King at another dealership. Sometimes it not the dealership it's the salesperson. As to the service department, I can only say I have dealt with them three times and only one might have been positive. The only thing I can get them to do is tell me to make an appointment. My Transit has a recall notice for seatbelt issues and going to take two appointments, one to look at and the other to fix it. At the time it was the only Transit they had sold and have the vin to check if it is on the recall list. Website says service department is open from 8-12 on Saturday but doesn't say that is only Quick Lane. Went by this morning to see about having a flash done on my F150 for a trailer brake control was told can't do it till Monday because no tech on duty and the cost would be $99 for a twenty minute process. It would take longer to do the paperwork than the process. The friend who told me to give them a shot was promised a "Bird Dog" fee for referring new customers and he has yet to see it. I dread the day I ever need them for something big. I have heard about too many nightmares about their service department and gives me chills.
Great place and with reasonable prices. Staff is friendly and helpful. The mechanics are spot on with the time and the quality of the work.
I recommend anyone buying a new car talk to Sean Finnucane. He recently helped me in purchasing my Ford Escape. Very Friendly, and did a great job working with me. I was in the car that I wanted, for the payments I wanted.
We just got our truck from Sean at Gateway. We had a great experience and Sean and the rest of the team were top notch. We will be recommending gateway Ford to everyone we speak to.