About
Location :
Added by Jopie, at 24 February 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday Closed
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13 Reviews
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24 December 2017
This is an extraordinary dealership. I have never been treated so well at a dealership before. My experience at Rusty Wallace Cadillac GMC Kia has been exceptional. I feel welcomed every time I take my car to get serviced. The service department is amazing! I bought my second car there when I upgraded to a newer car just based on the service I get through this dealership. I know I will buy another car at this dealership because I really like their service. I have been to other Kia dealerships in Texas and Florida, those other dealerships were nothing compared to Rusty Wallace Cadillac GMC Kia. I even recommend people to this dealership based on the level of care given. For anyone that is looking for exceptional service, an amazing atmosphere, and awesome customer service please go to this dealership. If this dealership reads my review I want to say THANK YOU! It is not easy to buy a car or go get your car serviced and this dealership managed to make it bearable. The waiting area is great. They offer coffee, snacks, drinks, and popcorn. I also take advantage of there wifi and sit at there desks to get computer work done, this makes my time spent there fly by. The staff is always helpful and kind. I want to thank Matt from the service department for being so helpful and courteous. He has always helped me learn about my car. Rita is another amazing personnel that makes this dealership amazing. She has called me to see how my service visit experience was, if there is anything shorter than an excellent experience she will do anything to get it fixed. All in all, please go visit this dealership you will not be disappointed.
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10 December 2017
I have received great customer service at this dealership! I purchased my last car here, after getting familiar with them through their service department! I got a great Trade for my car and a super low interest rate! They are a full service dealership and the sales staff, manager and service department want to keep your business!
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29 November 2017
We stopped in here for Trunk or Treat, and it was by far the best of the night. They were all so nice, and even gave my daughter the little spiders and stuff they had their cars decorated with. We only went to maybe 10 cars and she came out with her bucket overflowing. Thanks guys!
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25 November 2017
We are new to Rusty Wallace. From the ordering of our parts, to making our Service appointment to get the items installed and finally getting them installed, it was a wonderful experience! Everyone was friendly and welcoming. I work third shift, so my wife had to take the truck in for the appointment. It was seamless for her. Thank you so much. She said your wifi was great too!
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11 October 2017
Very nice and clean car lot inside and outside. The service department guy was very nice and eager to help. The car salesman, Josh Young, is the nicest best car salesman there is. He is not a pushy salesman but he is there to help you pick out the car of your dreams. He has sold several this week if that doesn't tell you that he is a good one then their is something wrong. If you need help finding that car of your dreams or if you need help with a part of any kind, go see Josh at Rusty Wallace Cadillac GMC Kia and he will take excellent care of you!!!!!❤️❤️
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20 August 2017
Absolutely loved my experience. I am originally from Newport, TN but moved to North Carolina about 4 years ago. I still have family in Newport and they bought their cars from Rusty Wallace. I knew the Rusty Wallace of Morristown was outstanding and they did me right. I found my car online ; called dealership and talked with Sierra. She agreed to sell me that car the following week or if it was sold have me another one just like it waiting for me. When I arrived, Sierra gave me the best little salesman ever, David. I was paying cash for my 2017 Kia Soul and I could not have asked for better service. Love these guys, they are the greatest. Worked me a deal and a half and I could not have done better anywhere else. Thanks David and Sierra.
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12 August 2017
We love the service at Rusty Wallace, we moved here 1 year ago, and already owned a kia. They have been wonderful in servicing our car and have never hassled us about trade in or buying new. They have treated us wonderfully. They have always been fast and friendly. I just can't say enough kind words about this dealership.
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17 July 2017
I've had bad experiences in the past with dealerships/salesmen, but this dealership(and their salesmen) allowed me to see they are different from the rest(in a good way)! They go above and beyond to earn your business! They don't pressure you! They make car buying fun, not burdensome. I will never go anywhere else! Thank you for an amazing experience!
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22 June 2017
I was very satisfied with service department. I was able to schedule an oil change online that morning an take car 2 hours later for service. Staff was very friendly and service was completed in about 30 minutes from time I arrived.
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07 June 2017
My son and I stopped by the dealership to just take a look on Saturday morning! I knew what I was looking for in a new car for myself, but figured I would have to go to a ton of dealerships to find it. I was amazed when I told Josh my sales rep what I was looking for and the very first car I test drove I pulled out of the dealership owning less than 2 hrs later. They have an excellent location for us and beautiful dealership inside. I am very glad they made my car hunting very quick and easy, and I absolutely love my car!
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27 May 2017
Bait and switch, stay away! Rusty Wallace GMC sent me a letter in the mail from Trista, Business Development Manager, stating that they needed used truck inventory. They listed a trade value for my truck, and showed potential deals on new vehicles. When I called, Trista was not available. Sarah, who I spoke with, set up an appointment for an appraisal on my truck. She assured me that the trade value in the letter was accurate and that it might even be higher when I came in. Sarah also promised me a free oil change for my time. I also had questions about rebates that Sarah was unable to answer and did not follow up on the next day as promised. When I arrived, the appraiser was two hours late, and $4k less on my trade than promised in their letter. The inventory of new GMC trucks was very low, and I did not even receive the oil change coupon that I was promised. Don't waste your time with Rusty Wallace GMC!
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14 April 2017
I have been doing business with Rusty Wallace Kia for the last six years and I have never had a single problem. To me that speaks for its self the staff is always ready to help any way they can and answer your questions or what ever they can do. I have sent several of my friends to do business with them and have never had a single complaint.
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03 March 2017
Rusty Wallace Kia has a great service department! It was my first visit and I will definitely be back, I've already scheduled another appointment with them. As a woman I sometimes feel as though I am being taken advantage of in service matters but I did NOT feel that way with this service department. They were very professional, friendly and prompt with my service needs. I would highly recommend them and will use them for all of my service needs!
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