Name: Gardner-White Furniture
Address: 4445 N Atlantic Blvd, Auburn Hills, MI 48326, USA, US
Telephone: +1 586-774-8853

Gardner-White Furniture is a furniture store, located at 4445 N Atlantic Blvd, Auburn Hills, MI 48326, USA. They can be contacted via phone at +1 586-774-8853, visit their website www.gardner-white.com for more detailed information.

Location :

4445 N Atlantic Blvd, Auburn Hills, MI 48326, USA

Contacts :

Added by Jopie, at 28 December 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 7:00 PM

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Gathering The Harvest Outreach Ministries

22 December 2017

Great shopping experience for someone like me who hasn't bought a piece of furniture in YEARS. Professional staff who did a great job selling a needed product at a great deal. Shout out to salesperson, Abe!😉👍👌
Jennifer Fair

12 December 2017

So I purchased furniture from Gardner-White because they say they're one of the top customer service based Furniture companies out there.

Sadly that's not the case!

Don't purchase from Gardner-White they don't hold up their end of the bargain! When you have a problem they don't call you back and they tell you that you have to pay for the warranty again.
How they trick you, they will pay for the fabric but you have to pay for the reupholstering!! what a bunch of garbage and a bunch of liars.
The salesman surely don't tell you that part.
When the service man showed up at my house, he told me they were going to pay for a new couch and a back of my chair.
I made about 10 phone calls and not one phone call back. I waited 2weeks when I called to inquire about my replacement Furniture to be placed on hold for 20 minutes and then some girl come back and told me oh we're not covering that. The office manager didn't even have enough decency to get on the phone and talk to me about it.
Boy I wonder if the founders of Gardner-White would appreciate how they treat their customers now ..
Probably rolling over the grave.
Tyler Ensign

27 November 2017

The home delivery was a nightmare.
First they promised to have our couch to us the next day. Then we are told to wait for the time between 3pm and 6pm for a time, they called and told us between 9pm and 10pm so we went ahead and gave our old living room furniture away and ready for them to come with our new furniture, then at 915pm my wife gets a call that they had a incident and would not be able to deliver the furniture until the next day. Annoyed and given no other option she had no choice but to say OK. I asked my wife what time they said she was told sometime in the PM. I did not understand how we wouldn't be the first delivery since they did not come when promised also with common sense in mind I just assumed if our stuff is already on the truck why again would it not be first thing in the morning.

I attempted to call them back about 5 min after they called us and there was no way to talk to anyone only thing I could do was leave a voicemail which I did.

The next day I received no phone call in return. So around noon I called them asking for a status om our order and I was told that it would be there sometime tonight but they couldn't give me any kind of time other then that. I asked why it wasn't the first delivery. They had a attitude and said we agreed for a late delivery and we did not and my voicemail also explained that late delivery was not OK. I asked to speak to a manger and was not allowed to do so, they put me on hold and spoke to the manger and the only thing they said they could do is when the trucks start coming back between 3pm and 6pm they would try to make it the first stop on the truck they put it on, but if not first, then second or maybe third.

Hours pass and I called them at 445pm and ask for a time and they told me they would be sending it out on the truck in a hour or a hour and a half and until it leaves they wont know what delivery order mine would be in. Then after talking and being put on hold again they told me they would let me know. About 5pm they email us telling us we are the first delivery between 5pm and 8pm.

They arrived around 630pm they had issues getting it into my home. I understand it isn't easy, but rather then take the storm door shocks off they ended up breaking the door frame on our front door, scratching and gauging our front door, bending the shocks on the storm door, and scratching the wall.

Then after they assembled the furniture they left cardboard everywhere especially under the couch. They also never made mention of the damage to our home they had done in rushing to get our stuff in the door. I understand accidents happen but when you don't do everything you can to avoid damaging someones property and then try to get away with it by not admitting to the mistakes made and apologizing that is unacceptable. If they would of addressed the accidents with our door and wall I would of let it go and made the repairs myself.

Because of this we would never buy anything from this company again, also we will make sure to warn everyone of this horrible ways they treat their customers and from what I see in the past reviews isn't just a one time problem.
Night Grininja

14 November 2017

Be very careful shopping at Gardner White !! A salesman at the Shelby Township location was helping me and my wife , we found two mattresses we were deciding between the salesman said let me go and do a print out of the two mattresses I explained we were just looking at this time, I continue to look at mattresses my wife had spoke to the salesman a few more times next thing I know my wife says OK I'm done looking and we headed out for the door the salesman handed me the pieces of paper that he told me he was doing a comparison of two mattresses that we were deciding between when I looked on the papers it and look like an invoice on the backside of it it said a delivery date and an authorization Number!!!!

Instead of leaving the store we went to the service desk and asked the receptionist what this was and she stated that your mattress is being delivered tomorrow I explain to her we didn't order it or mattress why would the salesman charge our card??
I explain to the receptionist that we were supposed to get a comparison between two mattresses the salesman convince my wife that she needed to lock in the price that it was a special sale and that he can put it on her card right next time we come and he can just she can just give her a card and everything would be there!!!( he lied )he charged our account $4700.00(shame on him)
She changes the delivery date to a call and status
I get the new piece of paper from Receptionist ,I stop and I asked The receptionist we didn't order no mattress why did you continue the sale ???
she was dumbfounded as the salesman!!!!!
She explained to me"what do you want me to do??"
I returned with"do your job!!!!"
Cancel this order !
the salesman tricked my wife into getting something that she wasn't even looking at!!!
She then stated that she had to call the salesman up I said please do!!!
First thing out of his mouth was I'm sorry I'm sorry I'm sorry!!!
So finally we left the store I had to call the credit card company that is financed through Gardner white and explain to them to cancel the order that was already on my wife's credit card!!

Salesman explained he worked 10 years at art van in 18 years for Gardner white he definitely learn how to rip people off there's no doubt my mind that nobody should go shopping at Gardner White!!!!

Now that upset me and my family very much I decided to call the media to find out if there was ever any complaints about God and white or furniture store salesman and there is hopefully they do their investigation they told me would take about 6 to 8 months and the catch this gentleman screwing people over!!!

I should've called the police for the fraudulent charge to my card!
This information should be taking very carefully because they will rip you off if you were not paying attention!!!!

Oh it's not over I've done shared this information with everybody in the retail field and I'm getting more help from other furniture companies to resolve this happening to other people shame in Gardiner White and their tactics to be able to make a sale!!!!

I will post more findings when I get more information back from my attempt to stop them from doing this.

PS
We recently just became a brand new Gardiner White customer!
And look how we were treated!

There is more to the whole story but the media had asked me not this year everything because they're going to be able to get some information from their ways of doing things!
Joshua Moreno

09 November 2017

I have purchased all my furniture from Gardner White. The quality and price cant be beat. However, DO NOT PURCHASE THE FURNITURE PROTECTION PLAN!!! This is scam. The sales person will convince you to purchase this bogus insurance. When you go to make a claim they will tell you they wont cover any of the damage. EVEN THOUGH ITS SUPPOSED TO BE COVERED!! Then when you try to talk to someone from Gardner White, they wont do a thing for you, even though you are a loyal customer and have spent thousands of dollars with them. This shady practice is why I give them 2 stars, and why I will never buy from them again.
Joyce Pujols

30 September 2017

I had to wait an hour to pick up a twin size memory foam mattress with no one in front of me!! 😲 they need better service
D. Annette Quince

21 September 2017

I really enjoyed the new location the sales people didn't follow you around the store which I appreciate it but they were there when I need it or answer to a question
Traci Bukowsky

14 September 2017

Great selection, staff is very friendly and helpful without hovering. Definitely recommend
Katrina Netzel

06 September 2017

Location: Easy to get to, even with nearby construction and my being unfamiliar with the area
Financing: Easy application and utilization
Customer Service: Brad was friendly, understanding, and knowledgeable
Price: Bought a table, four chairs, couch with attached ottoman, mattress, boxspring, and metal bed frame for about $1500
Quality: Not surprised about cheapness of my low end table, but the couch and bed were of excellent quality for the price
Delivery: Due to a dispatching error our items arrived on the evening truck the next day instead of the earlier one, but tracking was correct and the drivers were professional.
Kristen Gutierrez

22 August 2017

While this is a large store, there doesn't seem to be a lot of furniture filling it. The styles and quality seem very cheap. I know it's not high quality furniture, but it looks cheap and like it won't hold up. At least other furniture stores pieces look nicer than the pieces I see here, even if they are also not high quality.
Amanda Galeczka

16 May 2017

Nice selection! Looking for a couch? Abe is your man! Great prices, cheap delivery.
Stacy Marsiglio

15 April 2017

Went to Gardner White after being frustrated with Art Van and very glad I did the salesman was friendly and made us feel comfortable. Our Mattress was delivered the next day and the guys delivering i were just as great as our salesman. Gardner White you have gained a new customer!
Stacie Rodrigiez

08 March 2017

Sales person okay. Delivery experience: It took three times to get my furniture. Good thing I was on vacation at the time. First delivery men, professional. Next ones, not prepared. Did not bring tools. Left stables in wood under my tables. They said I could take them out with hammer I let them use. Their pants hung under their butt. You could see their underwear like they were not wearing pants. Very disappointed in the second delivery. Third wad fine.
Wana P

14 February 2017

We went to this location and said upfront to the person that approached us (they're like vultures hovering near the door) we were just looking to see our options and wanted to just look. 10 mins later the salesperson interrupted our browsing and started showing us that we weren't interested in. She walked away to get flyer then came back with the manager, so he could serves us better and he told us this was commissioned based and he didn't want to tie her up. We told him we didn't need any help and again we were just looking, which is the same thing we told her.
Brandon M

04 January 2017

I only gave this 1 star because I had to. If I could, they would get no stars at all. I bought a very nice, expensive entertainment center (over $1200). The piece was badly damaged. They offered to replace it and deliver me a new one. I am now on the 4th entertainment center as every single one I have gotten was damaged. Keep in mind, I'm not picky. How many exchanges will it take until I get the proper piece of furniture that I bought, that should have been right the 1st time? They were even supposed to have somebody inspect the last one before it left the store to ensure it wasn't damaged and obviously that did not happen. On top of all of this, every time I talk to customer service and they need to call me back later or the next day, they forget to do so and I end up calling them back. Every single time. I was told several times that I would be called back the next day, I waited a week and then just called them. Also, every time I try and speak with a manager about this issue, I am pushed to this side being told that they are too busy and that customer service will continue helping me. I am now returning the entertainment center and plan on going somewhere else. Truly a bummer considering it took me a while to find exactly what I wanted (which was this piece), but I can't get one in decent shape