Name: Ganley Westside Volkswagen
Address: 25580 Lorain Rd, North Olmsted, OH 44070, USA, US
Telephone: +1 440-734-2000

Ganley Westside Volkswagen is a car dealer, located at 25580 Lorain Rd, North Olmsted, OH 44070, USA. They can be contacted via phone at +1 440-734-2000, visit their website www.ganleywestside.com for more detailed information.

Location :

25580 Lorain Rd, North Olmsted, OH 44070, USA

Contacts :

Added by Jopie, at 22 January 2017

Monday 7:30 AM – 9:00 PM
Tuesday 7:30 AM – 9:00 PM
Wednesday 7:30 AM – 9:00 PM
Thursday 7:30 AM – 9:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

Add email
Add business description
Add Social Media
Add Products and Services

Anonymous

22 December 2017

Kim was awesome! She was thorough in explaining everything that was going to be done to my car and what was done with my car. The waiting area is huge and comfy. The coffee and donuts and charging station for my phone was definitely a plus. It made waiting for my car not so bad. I will definitely be making this my Volkswagen location.
Anonymous

14 December 2017

Meagan was very helpful in answering our questions, finding the model and features we wanted, and efficiently getting the deal closed. Great service and an excellent car.
Anonymous

13 December 2017

EXCELLENT! I'm very pleased how Ms Kim handled everything since my first contact. She was very diligent, professional, friendly and helpful. She went above and beyond of all my expectations, taking that extra step to make this the best experience I ever had.
Anonymous

10 December 2017

My experience at Ganley Westside VW was amazing. They made it simple and easy to buy my new car. The salesmen weren't pushy and didn't BS you.
Anonymous

04 November 2017

We had an amazing experience with Greg! He made sure we were well taken care of. Very efficient process. I think that is the fastest we have ever finished the car buying process and we couldn't be happier with the excellent customer service. I love my car!
Anonymous

20 September 2017

Just purchased a used car here this past Saturday, as how my luck would go, as soon as I drove it off the lot I heard a very significant clunking. And I opted to not get the extended warranty. :( I called my sales guy back as soon as I got home and told him about the issue, he advised I call the service department Mondayso I did and got an appointment the following day (thinking for sure I would be screwed). Took the car in to get looked at and I didn't even have to ask if they would help me take care of it, they said they would since I just bought the car. I am so so grateful and happy. And they provided a brand new car as a loaner till my car is fixed! Now that's customer service. Stand up peopleI will definitely recommend. Thanks Ganley!!!!
Anonymous

06 September 2017

When I walked in I was a nervous wreck. I went to see a used vehicle thinking that was the only thing I was able to get with my credit being not so great. I then met with my amazing sales rep Frankie Baffa who was a sweet heart and made me feel confortable the whole time. He helped me realize that I was able to get a brand new car. They did everything to make that possible and I am happy and blessed to say that I now own a 2017 Jetta. I will definitely come back for future purchases and will definitely recommend my friends and family to come here.
Anonymous

01 September 2017

The young women who sold me my car was amazing. She made the experience fun,exciting and definitely had my best interest at heart! Best first car buying! Also when i went back for my first maintenance appointment they were kind and quick about the whole thing! I would highly recommend!!!
Anonymous

22 August 2017

Update 8/22: Despite some the aforementioned headaches - the service team did an amazing job and exceeded my expectations. I stand behind everything said prior - but am not unwilling to acknowledge great service.

----------------

I called in to get the radio code for my car, something I shouldn't have to do - but the code wasn't included on the literature it was supposed to be on"radio code card."

Regardless, I now have to take my car in and pay for them to pull my radio - since apparently they can't even see the code unless they do. Which is a head scratcher, considering the vehicle came with literature provided that is supposed to circumvent this process.

I'm not mad - just disappointed.
Anonymous

23 May 2017

Awful. Truly awful. With the experience I've had at ganley VW it's a wonder that they can even find keys for a test drive! I wouldn't let ganley VW so much as shine my tires!!

I purchased a car at ganley Subaru (which have been wonderful, by the way) and completed the paperwork at ganley VW since it was a late night and I guess everyone from Subaru had gone home. I've been getting jerked around by Mike Vanderhoof for almost 2 weeks now to get a simple address change for by registration/financing since it "somehow" got messed up on the original. He does not respond to emails and never answers his phone. I've physically stopped by 3 times now and it seems like I'm still no closer to having this resolved. The first time I stopped by Mike assured me he would follow up with me about getting this issue resolved. Well one week later and I didn't hear a peep. The most recent time I stopped by Mike was conveniently missing (shocker!), and the other financing "professionals" couldn't do more than shrug their shoulders as to the status of my address change. How hard is this!?

I've also been trying for 2 weeks to cancel my extended warranty. First off, I originally said no to this offer yet Mike persisted and eventually forced the idea on me. Once I came back to my senses and emailed Mike that I wanted to cancel, I again heard silence. I went into ganley VW and Mike hemmed and hawed about cancelling and told me that he would follow up. Again - crickets. This most recent time I went in was when Mike was conveniently missing. I talked to another finance "professional" about cancelling and she was able to print out a cancellation form on the spot. Imagine that! Why on earth couldn't Mike have done that the FIRST time I came in!?

I HIGHLY caution anyone from so much as scheduling a service visit with these jokers. Don't say I didn't tell you so when you get jerked around like I did over minutiae. Would I buy a car from them? You couldn't PAY me to. I'll be steering all of my friends far away from this place!
Anonymous

22 April 2017

Love these guys! I've been a customer here for about 3 years now and have had such great experiences with them! I bought a Jetta from them and had such a great experience that I had my husband buy his new car from this place too! The service department is always fast and friendly. They don't try to scam you or overcharge for anything. They get down to the basics and if there's something that can wait till you have more money, they let you know (awesome). The car is always taken care of properly, and they even give you a complimentary car wash with your visit! I trust them that's something you don't here a lot about car guys. Definitely recommended!
Anonymous

27 March 2017

I have taken my VW-DTI to Ganley Westside in North Olmsted for routine service and check ups since 2013. Every time I go there I know I'm going to get the best service, couldn't ask for anything more. The people are very friendly, super knowledgeable and accommodating. Always professional and quick service. Consistently outstanding job. I will continue to use Ganley Westside as my first choice for my car needs. Thank you for such great experience.
Anonymous

10 February 2017

This was my first visit with Ganley it was a Great overall experience. The work was done well, efficiently and at a great price. Greg was my primary contact in service . He was polite, well spoken, and kept in contact updating me with the status. I will go back for sure.
Anonymous

29 January 2017

I feel very comfortable that the recommendations made for my car are valid. I never feel that Ganley is taking advantage of my lack of knowledge about car repairs. The staff is very professional and welcoming. I'm very satisfied with the service I receive.