My parents always stay here when they come to town and I have to say it is amazing. The employees are extrodinarily helpful, the rooms are fantastic, and the breakfasts are on point! My parents have been staying here for years and will continue to for a long time!
The room was high quality. Clean and comfortable. The free breakfast was good. However, guest of the hotel walked around in pajamas and bare feet, dfisgusting.
Nice rooms, but check in was not very professional, no acknowledgement of Platinum Status.
Love the Residence Inn!! Friendly staff!! Beautiful and clean rooms
Nice rooms and accommodations. Everything was very clean and well kept. Staff was friendly as well.
Residence Inn by Marriot is by far my absolute favorite domestic hotel. The rooms are like apartment homes and I thoroughly enjoy each and every stay. The Residence Inn Cleveland Mentor definitely bolstered my expectations as this was the best Residence Inn I have stayed at this far. The rooms are consistently beautifully appointed and this particular location was immaculately decorated with a modern flair and the customer service at check in was exemplary.
Love the rooms. They have all the amenities of being at home - ie. fridge and stove. It makes traveling so much easier.
Room was spotless. Breakfast was the standard Residence Inn fare, which is pretty decent.
Highway noise was noticeable, but I was able to drown it out during the night by running the fan. Outdoor pool only.
I neeed a place to stay with my infant daughter and was unable to access my Marriott rewards account when booking the hotel, so I consequently used my wife's account to access a reward night.
This did not sit well with the night manager at check-in and she asked to speak with my wife over the phone, (which I get, and was totally cool with).. I obliged and they spoke. However, that wasn't enough for an overbearing manager and she wanted more 'proof' I had permission to use my wife's account lol
Okay??
Overall, alright stay. I'd maybe consider staying next trip if the price were right, but would probably stay at the Hampton if the cost was about the same.
Nice place to stay. Close to a lot of places to eat and shop
We had a great stay here for a friend's wedding. The front desk staff were awesome, especially Ken and Alicia.
Very friendly and accommodating staff. We rented a meeting room for department team meeting and the staff went out of their way to ensure that the space was accommodating. Some team member stayed in the hotel and stated that rooms were NICE. Hotel was recently renovated.
That's right 17 months here for work. Bob and his entire staff have been great. Housekeeping is the best, they are very detail driven.Maint. response very quickly. Rates very reasonable I have checked other extended stay hotels and even apartment rates when you factor in everything Value Place has it won.
For the past two years I have stayed at this location when need to see my specialists in Cleveland Clinic.It is conveniently located.The rooms are very clean. The staff are wonderfulMelissa, Cindy, Robert, etc..is an asset to the Marriott. I highly recommend this location.