Nick and Meg our sales reps were great and very helpful. They were both knowledgeable of style and the products they sold. What impressed me was they step away when we were deciding about a mattress to let us choose without there input. The store has quality furniture, but like most quality furniture it's a bit overpriced. We also like that it's located right off the highway so you don't waste time searching around town for it.
We were met at the front door by Sara Lee, a very knowledgeable and friendly designer. She stuck with us throughout our travels all over the store, responded to our very detailed requests, helped us get oriented to the layout, and to find what we wanted. She gave us lots of time to explore on our own and discuss in private, and then supported us when we decided on something totally opposite from what we had agreed with her.
We continued to explore on our own and ended up buying three times what we had planned, all the while warmly supported and encouraged by Sara. She made the trip easy, and reassured me of particular concerns I had about maintenance of furniture surfaces. We are very pleased with our experience at FurnitureLand South.
Nicole Andrews was our designer. She was not only professional but also fun. Her detailed notes made our time efficient and allowed us to go directly to the furniture which she felt would most interest us. Nicole had creative ideas and we left very satisfied with our purchases. Awesome is our word for Furnitureland South!
We were looking for bedroom furniture . Ann Huynh was very efficient in navigating us through this enormous facility to find the furniture to fit our rooms , taste and budget. She did a fabulous job in helping us find the furniture to fit the smaller guest rooms thinking out of the box.. and taking us to the youth furniture. She had us fitted for a mattress .. which was enlightening, and found the most economical option for us! For our future needs we will definitely ask for Ann again.
Dawn Sara was our design consultant. She made a very long day fun! Her knowledge and professionalism was very obvious. She stayed with us even after closing. Dawn never rushed us throughout the process. Now I have several rooms of beautiful furniture to look forward to when our house is completed!
I have already recommended Furnitureland South to friends and family!
Our experience with Furniture Land South was Terrific. We had the pleasure of meeting Gerald Lewis. He asked about our needs and wants, guided us thru the process. Presented options, and left us time to decide. Never high pressure. It was like working with the guy next door.
Cannot recommend this place enough. The service was world class (Jackliene Poolos was great), and the variety of prices and styles was astonishing. We bought our couch in 2h.
I normally don't leave reviews but this place really deserves it.
We haven't received our couch yet, so the rating is only on the store.
I personally like it. My husband of course found it a little bit expensive which is true. 1 million square feet is not easy to finish it in one or 2 hours, you have to plan to spend the whole day in this store. Every thing is beautiful and we came in the time of a huge sale and discount. The service is great, the salesman did not leave us the whole time. Anyways, I posted hundreds of pictures, so you can have an idea.
We just bought a second home in Connecticut and had to furnish it from scratch. We have moved many times but always with our old furniture and never had to start with a blank slate. I sent plans to one of their designers, Tim O'Brien, who spent two days with us guiding us around the huge show room . We furnished our new home from top to bottom, sometimes thinking about comfort but always with an eye on price. Tim helped us find furniture that fit our tastes and budget and then helped us to configure the furniture in rooms. We left High Point and came to Ct. Some of our furniture was here immediately. Other items came later. The service was excellent. We had a minor problem with a few things and Tim intervened so we got everything in a timely manner. We added a few things as well. Tim made sure they were included with our deliveries. I am delighted and would certainly recommend the store and Tim O'Brien to anyone looking for furniture.
I have a credit card in hand and I am ready to purchase. I live out of state so going to the showroom is a planned road trip. I have made the road trip in the past so I am familiar with the showroom and the quality of furniture. It's good stuff. Saying that- in this case, I decided to shop online. I had a simple question about color. I called to ask a design consultant. This should have been an easy call. It was HORRIBLE! The consultant was argumentative, rude, did not answer my question, and spoke of a thousand irrelevant things! The furniture listed was salvage (or floor models) She told it could be damaged- she didn't know, and wasn't going to find out. The price wasn't correct. (and so on) I asked to speak to someone else and I was told "No. Call back later" I'm done with Furnitureland South. Sell what you post for the price listed.
This is the go-to place for the widest range of selection of all styles of furniture these days there happy to work with you on pricing as well
I have been buying furniture at Furnitureland South for probably eight years, I had bought a Kincaid dinette set and Hutch, my hutch after I owned it about six months start splitting on the doors, they said it was called seasoning cracks so they agreed to replace the doors. They brought out new doors, the doors they brought out, by their own admission was worse then ones I had, so they took the doors back. Customer Support said Kincaid agreed to replace the entire hutch now, and I said all right that's great. The rude driver brought out the new hutch it was unwrapped, not protected at all, there was damage on every single door and the drawers and he said they don't call that damage it's just called from bouncing around on the truck, I told him if they had left it wrapped up like the original the damage never would've happened and he said well again we don't call that damage it's just from back bouncing around on the truck, so I refused the piece of furniture, then the Acct Rep from Furnitureland South called and said they are only required to repaired it and they were going to send it back out and I told her I don't want a piece of furniture that every single door and drawer on it had to be repaired and touched up I want it with the factory finish so I don't have to worry about it chipping or peeling or something 5 or 10 years down the road and she said were only responsible for repairing it, if we can repair it then we repair it and send it back out, I said the one I have now never had any damage it just has season cracks now she said well we're only responsible per the manufacture to repair it if we can and send it back out, I said why do I have to take a piece of furniture that your company damage by not wrapping it securely and bringing it to me like the original and now you've repaired every single door and drawer and you're saying I have to take it because you repaired it with touchup, she said because we can repair it you have to take it and I said but I didn't cause the damage, the manufacture didn't cause the damage, your company furnitureland South made the damage, why do I have to take it now and she said that's all she can offer me, so she said I'll just send out three doors we repaired and you can store them so when yours break you'll have these as back up but refused to send out a new hutch even though they damaged the hutch that was replaced by Kincaid. I'm feeling they don't want to call Kincaid and tell Kincaid they damage that piece of furniture so what they're going to do is put it in their inventory because it didn't cost them anything and they're going to put it on their showroom floor as damaged and sell it so they're going to do nothing but make profit from it, that's why they didn't want to call Kincaid back and ask Kincaid to replace the hutch again, so I'm now stuck with a hutch that all of it is splitting, the one that they brought me was completely damage due to, as the guy said, bouncing around on their truck and not being protected, not being wrapped and I have a cracking hutch, she's going to send me out three doors that are you know where damaged because they are coming off the hutch that came out for replacement and they had to touch them all up and she told me I could store them somewhere until mind split and break in half I told her I didn't want the doors I wanted a new hutch, they damaged the replacement, it's not my fault and she said no the most they will do is repair the one that's damaged and bring it back to me, so now I'm going to receive three doors from them that are damaged they repaired to replace the doors on my original that are damaged from it seasoning and cracking and I still have the sides of my hutch cracking and because Furnitureland South does not want to tell Kincaid because they caused the damage, and they would have to pay for it they are not willing to replace it, I have to live with the original that is damage and splitting everywhere versus taking the one they brought out that has damage everywhere as well, that to me is an "F" rating!!!
Wonderful experience! Worked with Rick Amos who did a great job of helping us pull it all together. Our furniture arrived today and it is perfect! Would recommend him and FLS to everyone.
Don't waste your money here with so many other options throughout the state of North Carolina. I spent over $9,000 here, and they had to make 5 different deliveries over 5 months to get my order right. Everything from missing pieces to damaged parts. The customer service department is beyond awful. They ignored emails and phone calls over and over again. The only thing good about the experience was the delivery guys that were very professional and understanding.
The design consultant was great helpful but not at all pushy.The furniture selection was tremendous. I ordered home office furniture and it arrived at Furnitureland South on time.The delivery department contacted me and we set up a delivery time..The day before the delivery I had plumbing issues that required about one-half of the first floor of my home to be replaced. The delivery department was wonderful and held my new furnuiture for about 6 weeks until the house floors were replaced..They were so nice.I cannot say enough nice things about this store. I will be back for sure!