You really can’t take a newer BMW to your local mechanic, and with dealer deals you don’t have to spend much more to get the job done right. I’ve serviced my car at Fields for 8 years and so far so good. Got a synthetic oil change a full diagnostic for under $100 last month. That’s about as good as it gets.
Awesome dealership. Professional attention to the details. CHRIS GOODRICH my service rep was absolutely outstanding.
I was so amazed at his professionalism and going beyond to make sure my experience was more than satisfactory.
This guy deserves a raise!!
Thanks
If you need service help go see Jerry. He has taken care of me greatly past couple times and got me in and out. Amazing customer service and a great environment. Not to mention delicious complimentary breakfast. I will come here every time I need something done on my BMW.
Service experience is absolutely fantastic. The best in Chicagoland (trust me, I've tested out every BMW dealer in my history). Will not consider going anywhere else. They are great with my truck and sedan.
I have never had service as good as I have received at Fields over the years. I bought my first Fields car in 1992 and have never been disappointed by Fields service. My current service person, Chris Goodrich, is the best one I have had. Keep selling quality cars and hiring quality people.
Paul Peters
Visited Fields for a 2003 325i airbag and taillight recall. Painless appointment setting, excellent service. Complimentary breakfast bar complete with made-to-order omelettes. I made my wait time more pleasant by taking a gorgeous and refined new 3-series for a test drive and by browsing reasonably priced attractive BMW paraphernalia. If you'd rather drop off your car and leave, make an appointment further in advance so that a loaner could be arranged. I had the convenience of getting an appointment the very next day after my call, so no loaner was available. My wait time for 2 airbags and 1 taillight was a pleasantly-spent circa 2.5 hours.
Excellent service, excellent service manager, Jerry. Would recommend Fields service completely.
Fields and Jerry are the reasons we've bought at least half a dozen BMWs over the past years. Jerry's attention to detail and help are the best and we cannot recommend him more strongly.
I brought my car in for its 10K service and was surprised at how nice the experience was. While waiting I had a freshly made breakfast sandwich and worked on the internet. More importantly was the how the car's service was handled. The car was finished before the estimated time, the service rep explained the maintenance performed and the car was delivered spotlessly clean. A five star experience.
Christian is the best. He is always so helpful & knowledgeable about all the features of each model. He literally goes out of his way to be helpful. I can't understand why the salesmen can't be held to the same standards.
Great service and customer satisfaction. My service writer Ed Palomino is the best man in the shop. He is always ready, willing and able to help me with all my service related needs, I guarantee that you will love the service he gives and brings to the Field's family. Remember if there is only one - I REPEAT-one place for you to purchase and service your vehicle - if it's not Fields, then it's nothing!
The job was done on time and in a workmanlike manner. The price was exactly how it was estimated by highly professional Service Advisor Chris Goodrich. My overall experience is at the high end of the range.
The team at Fields BMW Northfield is he best I have experienced within the BMW brand. My service representative, Brandon, exhibits the highest level of integrity and partnership throughout my interactions. The dealership offers complimentary breakfast and lunch with a work space where I can continue my workday without interruptions while experiencing top-rated service from the team.
Each employee who walks by always takes the time to speak and acknowledge their gratitude I chose them for my needs. I drive from Chicago to Fields because of the reasons I listed above. THANK YOU Brandon and the Fields Team!!!
Jerry Marichal the service advisor is GREAT A+!! Honest! Tells you how it is and what is really needed to be done on the car! You just cannot find a better car dealer than Fields BMW. Jerry in service in particular, is why we buy are cars from this dealer. They are crazy about great service and it shows. I often think about buying a car other than BMW but I cant imagine not going to this dealer. Chris was our salesman, before when I purchased my 335xi two years ago. Jerry is our service guy and all these other posts that are less than a 5 star, you people are out of your minds. It is as good as it gets here. I have my family service their cars here all the time and still they love it.