About
Location :
Added by Jopie, at 04 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday Closed
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13 Reviews
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14 December 2017
Antoine was a super nice, very hospitable salesman. He helped me to the best of his ability along with the rest of the staff.
Thanks guys, for the help and time.response / report this review -
06 December 2017
Been getting service done here for 11 years now still accommodating and always provide quality work. It's a bit of a distance from my home but it's definitely worth it. Tom Salin is top notch and I make it a point to deal with him at every visit. Thank you, Tom , for being an honest and down-to-earth guy for all these years!!!
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22 November 2017
Family Hyundai lives up to their name. Whenever I'm there I'm treated like family. I bought the tire and wheel program and one day after work I got a flat. I used Hyundai Road Service to change my tire. While I was waiting for them to arrive I called Al at Family Hyundai and told him I had a flat and he said to come in after the tire was changed and he would have a loaner car ready for me. I got there after closing time, but there was Al waiting for me with the car warmed up and papers ready to sign so I could be on my way. My tire was replaced the next day. This is exceptional service and although this was the most memorable and outstanding service, it is the kind of service that is always given. Thanks Al and Family Hyundai.
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09 October 2017
While the staff is very kind and courteous, I despise having to pay so much more for simple things like an oil change. I brought my vehicle in on a Saturday morning for its 7500 mile inspection which cost me 69.99 + tax. I asked the gentleman if regularly scheduled maintenance had to be performed by the dealership in order to maintain the warranty, he said he was new and didn’t know but would find out. I never got an answer and the oil change and tire rotation they did cost me double what it would’ve cost at Midas down the street whom I’ve always used.
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06 October 2017
I can't say enough about how fantastic this car buying experience was at Family Hyundai! I was on the hunt for a very specific used car and found it online the day it arrived to Family Hyundai. I made an inquiry with Jennifer and she kept me posted daily about the car's availability as it went through inspection and vetting after arriving on the lot. I worked with Ricky for the actual purchase, and he and everyone else at the dealership made me feel comfortable about the purchase, and even more so, about the negotiation process (which we all know is never fun). I would HIGHLY recommend stopping in - they're family-owned and their staff is genuine, and you can tell the minute you walk in the door.
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23 September 2017
The service department is absolutely horrible. Almost every person I encountered was rude, and the interactions I witnessed between them and other customers was equally off-putting. One man spoke rudely to a customer on the phone before slamming it down and exclaiming "Jeez!" while shaking his head. Apparently he didn't care that I was there to see this. We brought our car in to fix something they broke, and they were bothered we were there as a man grumpily said to another worker, "Fine! Write it up and bring it back." This was after the worker nearly ran over my toes and before he left us standing at the counter to be ignored for about five minutes until we figured out we were supposed to head to the waiting room. During this time, 3 other workers (one of which we've had issues with before) were gesturing to us while they whispered and laughed. After waiting for about 45 minutes, we were told they were trying to patch "the wheel" but didn't know if they'd be able to and we might need a new "wheel." I asked if he meant tire, and he said yes and then told us he'd let us know what happens with "the wheel." About an hour later he came back, handed us the receipt, said "you're all set," and walked away. At least we didn't wait nearly 3 hours like we did for our last scheduled oil change.
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01 September 2017
I had a great experience with just recently getting my car from here. Ricky was extremely helpful and really went above and beyond. They made the car buying process less stressful and he was very genuine. I looked around at a couple other dealerships and they have called me about 30 times non-stop. Ricky gave me one courtesy call and that was it. I think they are very professional here and really try to satisfy the customer. I highly recommend!
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19 July 2017
Just bought a car from Nicholas at this location. I don't know why anyone would post negatively about this dealership. The crew here really works with you to ensure that you leave the dealership satisfied! I can definitely say they went above and beyond to help me out to get my car. I would definitely recommend anyone go there to check out the inventory and I'm sure you will leave the dealership as happy as I was with my new car. I'd definitely suggest you go to Nicholas to buy one, really nice guy and will make sure you leave satisfied.
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17 May 2017
Seems like there are already lots of bad comments about this dealer and I can't agree more with those problems pointed out in the previous comments. I bought the 2015 Beetle this year from Family Hyundai with their one year warranty. I found problems literally 1 hour after I drove the car out of their door and then drove back to report to them. Now it is almost two weeks later, my sales rep. refuses to reply my email, and refuses to pick up my phone. I am so disappointed by this sales rep and suggest everybody to be careful when buying used cars. (Following up: Karissa kindly contacted with me and fixed one of the problems for my car and showed their care about customers, this makes me feel lots better).
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17 May 2017
They don't even deserve the one star. I briefly worked with these completely unprofessional perverts at this dealership who openly made inappropriate comments about customers and women, even talking about taking dumps on their girlfriends in front of saleswomen and customers. Additionally the cars are way overpriced than EVERY other dealership. They pride themselves on ripping you off.
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05 May 2017
It's unfortunate that I have to write a bad review but this Family Haundai Dealer doesn't live up to their name. I made an appointment to look at a used car. I was told it would be ready and out of detailing when I get there. When I arrived it hadn't made its way there yet. I understood and was fine with it. I test drove the vehicle and liked it. The salesman said he would call me when it's ready and I can come back. I asked if I can take the car for a 24 hr test drive to have my mechanic look at it and he said yes. In the meantime, I waited patiently for a phone call. I received a call approximately 4:30 the next day. They informed me that I would have to come after 5:30 because someone was coming in to test drive it! I was waiting for the car to be ready and they're going to sell it!!! After speaking with the manager, he was rude and didn't care of the situation. He informed me that they have mechanics who look at the cars and didn't want me take the car after I was told I could. I'm sorry, but that is bad business! I'm not purchasing a pair of jeans. There are millions cars for sale, I'll take my business somewhere else.
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04 May 2017
Family Hyundai has the worst salesman rep and his name is JERRY LACEY!!!! I purchased a Demo 2015 Hyndai Sonata back in 2015. Jerry Lacey's lack of work ethic and misinformation has caused me later problems due to him withholding vital information on my car for example; prior registered warranty information and prior register blue link information on a car I did not own prior to 2015.Not to mention both issues have not been resolved. I highly recommend that for anyone purchasing a car that Jerry Lacey is not your salesperson. Jerry Lacey is a scam artist who needs to retire. Jerry Lacey is not so much concerned with his customers but wants to make a quick sale and receive commission!!!! However, the service department is great as well as the service manager and new general manager. I'm so happy for the new changes that have been made and look forward to doing business as well as having my car serviced here in the near future!😊
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11 April 2017
Everyone is so very helpful regardless of their position within the company. I just purchased a new Elantra and it couldn't have been an easier purchase. I was in and out within 2 hours flat- it was amazing! The sales staff, Kristi Feinberg in particular, are very good at their job!
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