Went there on a business trip. The lobby looks great. I was impressed, clean and very welcoming. But when I got to my room I was disappointed. I stayed at $70 a night hotels that looked better than the room I had. The wallpaper was dated and the lack of a refrigerator and microwave for how much you will pay a night was also a let down. I have stayed at other hotels who have those things and it was a nicer and cheaper hotel.
One of my "All Time Favorites. " The Fairmont San Jose restored my confidence in myself as well as my high expectations of service in the Bay area. Personnel greeted my Gal and I with high respect and courtesy, that which cannot be matched. This applies to every level of personnel we encountered during our 5 night stay. The skyline views of downtown SJ are awesome, especially in the evening from my 20th fl rm. My bed was simply, Hands Down, the most comfortable sleeping experiences of mine to date. Dining,shopping,casual eating and exploring. I had an Awesome time at the Fairmont
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around
I love the staff here. They always go above and beyond for me. The rooms are nice and the hotel is in a great location. My room has always been very clean, filled with great complimentary products. The tea is the best!! The food from the hotel restaurants and room service that I have eaten, were delicious. If I could give it more stars, I would.
I love the staff here. They always go above and beyond for me. The rooms are nice and the hotel is in a great location. My room has always been very clean, filled with great complimentary products. The tea is the best!! The food from the hotel restaurants and room service that I have eaten, were delicious. If I could give it more stars, I would.
The place is very clean. This is definitely one of the nicer hotels. Of course you pay extra for this type of hotel. Majority of the staff that I interacted with was friendly and very helpful. The room was very spacious and comfortable. Bathroom was clean and super spacious. The hotel also has a gym and pool. I want to say the pool was heated as it was perfect to get into at night. Only issue I had was with the thermometer in the room. I like my room a little on the colder side and for some reason it didn't matter how low I placed the temperature the room never really cooled down. Overall it's a good place to stay at if you can afford to stay.
It seems she was once a grande dame but it is in need of an update, especially the bathroom. My shower stall was TINY - I kept bumping my elbows on the walls. The drain backed up & was never attended to even after I reported it; and the water pressure in the sink was abysmal - took forever to wet a washcloth. The staff was kind and attentive. Room service was average. One dish was inedible because it was painfully spicy and I LOVE spicy food. It had to be a mistake! I asked for a 2 hour delay in checkout and had to play flirty games to get it - those days should be over. Either say yes or charge me. I loved the lobby - wish the rooms were as impressive.
Relatively good hotel in the San Jose area and in the middle of downtown. Good place to have meeting etc and has a good layout. Is a mix of decor and functionality. The room was spacious and service was good. A solid option if you need to be downtown
The location was PERFECT for the marathon, being directly across from the finish line. The text concierge was helpful. HOWEVER, there were little dead bugs around the toilet and under the sink upon check in. The next day after receiving housekeeping service, there were still little dead bugs in the bathroom.
Really nice hotel in an up and coming part of San Jose. Lots of great places to eat and drink. Rooms are nice and clean. Front desk service is great. Motor lobby for picking up valet vehicles is nice.
That being said, the traffic is terrible. If you are visiting anywhere other than downtown SJ it will be tough.
Definitely paid for the location. The hotel is central to everything downtown SJ, but the hotel itself (amenities, services) is mediocre. The font desk person who checked me in (Brenda) could use more raining in customer service and be more welcoming. Having no complimentary WiFi is unacceptable these days. Room service is is total rip off ($5 in room delivery fee + 22% service charge). But I'd like to give credit to housekeeping staff and the cleanliness of the hotel.
I've been to this beautiful Downtown San Jose landmark many times over the years and for a variety of reasons. The last event I attended was a huge wedding reception with a live band (I was their soundman) that I was part of. The Fairmont staff took great care of us. They setup a nice room for band & crew behind the stage that had all the nice attributes and great service that I've come to expect from this top-notch hotel.
The room was magnificent. Quick and easy check-in/check out procedures. The downtown San Jose location is great. It's also close to a large number of restaurants and cafes, so grabbing a quick bite is never an issue. Just don't touch any beverages or food in the room, unless you want to drink/eat them.
Very comfortable room and attentive staff. I really like how the front desk staff sends text messages to check in on guests. I was disappointed with the strength of my air conditioning and they sent engineering up to fix it right away. Would highly recommend!
They have a silly bar system where if you touch a bottle the sensor recognizes it and auto charges it to your card. They also charger extra for a fridge but I've is free through a machine on each level. Other that that it's a great hotel with amazing views. Probably the cleanest hotel I've ever been in. They would even come back and tidy up if I left late with a do not disturb sign on my door. As soon as I removed that and left if come back to a completely clean and dressed room.
Great downtown location near tons of dinning and night life options. The hotel it's self it's well maintained and has many friendly and helpful staff. My room left some to be desired. The shower seemed out dated, more like a gym shower than a luxury hotel shower. When I tried to watch some TV it did not work and upon inspection I found that the cable had been unplugged. Overall I found the hotel very enjoyable.