Not what I expect from a Marriott hotel. Sound from the hallway and the next room could be easily heard, the TV didn't work, the tub barely drained, and the light fixture over the bathroom mirror did not turn on. I'm very disappointed, especially for the price paid.
Pretty nice place. Water pressure could have been better but really clean and friendly staff.
One of my favorite places to stay in Indy. I feel safe and secure here. An 'at home' environment. We always look forward to unpacking our bags and settling down here for a good stay. Look no further.
Was pretty clean. Needs basic repairs such as holes being filled. There was mold on the shower curtain. Didn't mind the rail yard near by, it actually helped me sleep better lol. Hot tub was not in service, it was actually covered up.
Location is excellent staff in the evening was very friend morning staff at check out was very unsure of policy.
Room was big and nice and mostly clean.
One issue I had and I informed both the evening and morning staff wassomeone left some "brown gift"at the wall in the bathroom .
I cleaned it up and asked for a discount. Everyone referred me to the mgt who as of tonight never contacted me.
So 4 star location
4 star room size
4 star friendliness
2 star for clean even the rest of the room was clean ok I found one black hair in my bed..
Location is really close to all of the shops and restaurants in Avon, right beside super Walmart, but removed and isolated from them at the same time which was really nice.
Staff is very professional and curteous. Rooms were clean and well maintained
I wish this would let me post 0 stars. I booked this room through the Chase Travel Portal, completely on points so the room was not supposed to cost me anything. My stay was fine, the room was not the cleanest, but I've stayed in worse. After I checked out, I noticed the Fairfield charged me nearly $300. I called immediately after I saw this (it was about 11pm at night) and was told a manager would call me after the weekend that Monday morning, fine. That Monday, I had not heard from anyone all morning, so I called the Fairfield. I tried to explain the situation but the girl who answered the phone kept cutting me off, but she stated that the refund was applied. A few days later, I noticed that what was supposed to be my refund was pending as a charge, so I called again. It sounded like the same girl, she cut me off again, and she kept asking me questions about my booking. I told her I booked on Chase through points, she then stated that what I stated was incorrect and if I didn't book through Marriot, it must be through a travel agent and I needed to provide the correct information.
After going through this roller coaster of nonsense for 10-15 min of getting cut off and told I was wrong and had an attitude, I finally asked for the manager, she stated that she was the manager. I was then directed to the General Managers voicemail where I was told he would be in Monday. Ileft my name and number, my issue, and to call me.
It is still Monday morning, however, you would think a General Manager would hop on trying to help a disgruntled customer?
Do not ever stay at this hotel. The service is rude, they make you feel like an idiot if you try to solve an issue and management doesn't know the first thing about customer service.
The room was clean, nice, and spacious. The breakfast in the morning was good until later in the afternoon when my stomach wasn't too happy. Nice room for a short stay
Last minute stay. The staff was super friendly and helpful. Even gave me a free snickers so I could take some medication. Room was clean and comfortable. Price was very reasonable. Would highly recommend.
Fairly quiet environment, decent breakfast, basic quality rooms. Hotel is visible from the road, so it is not hard to find.
King suites are very large and the adjoining rooms were a perfect option for traveling with other people. We had our own space but be together when needed!
Great place for a quick stay before heading to the airport. Several eating choices close by.
The bed was so comfy! Excellent place to stay. Tiarra (I hope I spelled that correctly) was the best she helped us out! Wonderful staff, the room was very clean and quiet. Highly recommend!
Hotel was ok, staff was okNice enough, but on their cell phones. Had to catch an early morning flight so didn't get to have breakfast. No one at the front desk when I went to check out. Overall just an average stay.