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Added by Jopie, at 25 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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13 December 2017
It is in a quiet location and has a polite staff. I do not suggest trying to walk here from the busway, it is atop a steep hill. The only restaurant within walking distance is in the office park, it serves breakfast and lunch on weekdays. All rooms have kitchens. The freeway exit is very unusual, bring your GPS.
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13 December 2017
Let me start by saying that I work in a hotel, so my perspective may be a little different. We got there and the check in lady was doing laundry saw us and said she'd be out in 1 second. At least 5 minutes later she comes out to check us in. The room was okay but we requested a non-smoking room and got a smoking room. My boyfriend and I were there for the Steelers game, so I guess not a big deal considering we would not be in the room that long anyway. Our toilet clogged after its 2nd use and despite significant efforts to plunge, it never really went down. I also did not notice until I woke up the following morning, but there was a blunt roach on the lamp ledge by the bed. The carpet was stained in our room and looked pretty fresh. And the stairways and hallways were generally kind of dirty. When I went to check out, the woman was on her personal cell phone and pointed at a box that I should put my keys in. I said that i had something I wanted to tell her about the issues in my room, I could tell she was irritated that she had to hang up the phone and actually do her job. If I acted like her, I would be fired in an instant Disappointing
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12 December 2017
Hotel reeks of smoke. Room smelled like curry - I had to buy air freshener, I'm now home and smell like the hotel room. Room seemed pretty clean but there was a disgusting layer of dust on refrigerator and a few other items. Repairs/patches to walls and other items were pretty shabby. Location was also very odd and not near anything without hopping in your car. And the most annoying part was the room keys don't work. I stayed two nights and must have had to get my card reprogrammed 6 times. Reception started to get annoyed with me and insisting that I'm putting it near my cellphone. Maybe get cards that can operate when put near something that literally everyone in the world carries 24/7.
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09 December 2017
Horrible experience! I can down from Ohio December 1st for my birthday.(December 2) my guests & I arrived early my original check in time was 10 to 11a. We arrived at 5 am after a 2 hour drive & was told I couldn’t get a room by a house keeper doing the front desk. We had to sleep in our car! The house keeper said we could check in at 8 am. Well at 8 am I was told by Jackie I still could not check in til 3pm! When my check in time was between 10 am and 11 am! We got to check in at 2pm we basically went to the mall to pass time. Room was not that clean, two of our lights did not work nor our phone. The next day we asked for more towels & was told we could only get more if we return the dirty ones. Staff was not helpful & my schedule for my birthday was all off on top of that we had to sleep in the car. Only good thing was it was a smoking room but I will not return! I was so unhappy on my birthday & disappointed in how my guests & I was treat.
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22 November 2017
One of the worst experiences ever staying somewhere. First issue was we were sent to a filthy room. We were given another room, but there was no regard to what they had just done. Second issue was, that I was double charged for on my credit card for the room for one day (still waiting for a refund-the company denied it and my credit card company is now fighting it.) Third issue was is that in the second room, that I cleaned and setup when entering, due to the condition of the filthy one I was sent to I found illegal items that shouldn't have been there. I told management and they acted like it wasn't an issue whatsoever. Last thing is their continental breakfast consists of coffee, granola bars, and prepackaged muffins. NEVER AGAIN! I really dislike having to give anyone a bad review, but I was so completely disappointed that I felt no other choice.
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22 October 2017
Everything was fine except for two complaints that i have. One was that the shower was really small. Uncomfortable small. The second was the lingering odor of celery. Don't ask me why. It was really strong in my room. Other than that, everything was fine.
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15 October 2017
Upon arrival, the customer service was unimpressive. Our stay here was for two nights to attend a wedding. I did not expect much, besides cleanliness. I have never stayed in a filthier hotel than the Extended Stay in Carnegie, PA. I'm nearly embarrassed to tell anyone that I have stayed here. You should know, it is RARE for me to make a complaint or to write a negative review of any experience I have had. The reason I chose to write this review was so that maybe hotel management and/or the corporate office takes another look and considers making some positive changes.
Here is my impression of the "cleanliness" of this hotel:
1. The hallways smell of cigarettes and have a very foul odor.
2. Our telephone in the room has layers of grime on it, and clearly has not been cleaned in some time.
3. Our bathroom sink has bloody snot stuck in it. I noticed as I was brushing my teeth and it nearly made me vomit.
4. The shower leaks out all over the bathroom floor. I had to use one of the two tiny towels we were given to clean the water off of the floor. When my husband went to get more towels from the front desk, he was told that we would need to bring the sopping wet towels down to exchange them. They made an exception this time How nice.
5. When exiting the building, you can find several employees sitting outside the front door smoking cigarettes. How professional.
6. When we went to get coffee in the morning, my husband got less than half a cup before the machine ran dry. He looked over to the lady at the front desk who saw what was happening And she made no effort to help or get fresh coffee.
The overall feel of this entire building is just dirty. The service is unprofessional. I hope for the sake of this hotel chain, that someone reads this and makes positive changes. I plan to stay in this area again in the future, but it will not be at the Extended Stay in Carnegie.response / report this review -
04 October 2017
I have to give this the lowest possible rating I can. The hotel I booked was for a king size bed and when I got there they told me there are no more available. They say that they have a breakfast but when I asked about it they told me they have granola and muffins. Would not recommend to anyone
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19 September 2017
I've had such an awesome experience staying here. The workers are so extremely nice, patient, helpful, and loving. No matter what issues I may be having, they are so willing to help without delay. This is such a family oriented place to stay, and I'm greatly appreciative of all who have been apart of my happy stay here. Thanks so much for Everything. I give an A++++
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07 August 2017
Absolutely the worst hotel I've ever stayed at. We arrived at the hotel and the woman at the front desk laughed when I asked if the room was clean, and after heading to my room, I understood why. There was a pile of disgusting, smelly sheets in the corner of our room. The room clearly had not been cleaned properly. There was a bottle of cleaning solution on the bathroom counter, a half finished bottle of Gatorade, and a open bottle of hot sauce. After complaining about the room, we were offered a different room, but not immediately, so we went up to the room to take a nap as we were tired from travel. We woke up shortly after itching all over. BED BUGS. Luckily there was a different woman at the front desk who was able to move us to another Extended Stay and refund our stay here. Please, please, stay away from this hotel.
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30 May 2017
Pretty good service and clean rooms. All you can for from an extended stay America really
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13 May 2017
The room I got looked hap hazard made up. Like nothing was changed, windows were open, cold, bugs inside. Then 3 hours after I went to sleep, they have someone else a key to my room. Dayshift blamed it on nightshift, nightshift said cleaning and bug removal is dayshift problem. Check your room.
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28 April 2017
I have been here for 5-weeks for work. House keeping has been to my room 3-times, my initial check in experience was unpleasant as the guy working the desk, right off the bat was being very snide, as well as various incidents after my check in. $4 to wash and dry one load of clothing, $2.25 for a bottle of water, as the tap water is horrible, even for hotel standards that is expensive, the internet is garbage, dial up is faster, and I'm not paying extra money for faster internet as 4 times 0 is still ZERO.
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03 April 2017
Front desk was kind and hospitable and our room was clean. Comfortable. Would recommend.
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01 April 2017
TRIED TO CALL TO GET A SIMPLE ANSWER TO A QUESTION. THE PHONE SYSTEM AND COMMERCIAL I HAD TO LISTEN TO REALLY SUCKED. WHEN THEY FINALLY ANSWERED I COULD HARDLY UNDERSTAND THE GARBLED VOICE. NOT STAYING HERE.
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