Nice atmosphere and spacious rooms. Great evening reception and complementary breakfast. The rooms have been updated, but some details have been left out. The bathroom fixtures are not the greatest, especially the shower configuration. They have also not removed the dated popcorn ceilings. The hotel also charges for parking, which considering it's location, is a little over the top.
Went for the steakhouse located inside but the wife and I were both instantly regretting not getting a room there. Super nice landscaping and atmosphere inside with koi pond and running water. Would give it 5 stars if I stayed but I can't comment on the rooms
Atrium was beautiful and a great atmosphere. The managers reception each evening was very nice with a variety of snacks. The made to order breakfast was the best part. The room was satisfactory. It's a hotel room. If you're looking to spend majority of the time in your room this is not the place but the bed was comfy and the room was clean. I woke recommend this hotel to others who are looking to stay in the area.
Super nice chain hotel tucked oddly away in the parking lot of an outdoor mall, this hotel feels both comfortable and elegant at once. You might dismiss it does the outside, but inside the atrium hotels seems friendly during the day, with a brilliant complementary made to order hot breakfast. After dark, the hotel feel more elegant and romantic with the on-site steak house serving delicious and not too expensive fare. The rooms are typical Embassy Suites, which means large and comfortable and well decorated. Not the cheapest joint in town, but with its prime location if you can afford it you can't go wrong.
I was blown away at how awesome this place is. It is gorgeous inside. The dinners we had were amazing. Complimentary beer between certain hours each day was a big plus. Not to mention our room was large and more than accommodating.
Stayed here with my husband when he attended a business conference at the hotel. The Biltmore Fashion Mall is across the street with several restaurants and stores. They have a shuttle that takes you within a small radius of the hotel. Nice pool. Rooms are clean, Huge tv's, easy ride to Scottsdale via Uber. Beautiful view of Camelback Mt and in close proximity. I'd stay here again if husband had a business conference at this hotel.
First room stunk of cigarettes. Second room was pretty run down. 3rd room was OK. Most Embassy Suites are of a high standard. This location did not meet that standard. Seems overdue for a makeover. Southern California locations are awesome. Was surprised by dated and disappointing conditions here. On the plus side, staff was very friendly and professional. Too many odd orders. Mostly cleaning products I assume.
We reserved a room with a king sized bed and a pullout couch. When we got to our room we had the couch and two double sized beds. After going down to the front desk to switch it all they would say is we got the pool view we reserved. Our reservation clearly stated king sized bed. After arguing with them all they could say is it's first come first serve basis. My question for them. What is the point of a reservation then? To top it all off they have a sign that says "if you are not satisfied with your stay, let us know and we'll make it right". Well they did not make it right and we are stuck looking for a different hotel when we should be relaxing.
Room was very nice, most comfortable hotel bed I've ever had. Breakfast was really good and cooked to order. The pool area was nice and very clean. Great atmosphere and the staff was very kind and helpful!
I have stayed here SO many times over the last 5 years. The prices are OK. Very pretty indoors. Free breakfast is great and managers special is great. The rooms are big. Location is nice. My only complaint on most recent trip is that the room smelledwas it smoke or cleaning supplies? not sure
Nice hotel. The rooms were clean and the breakfast was good. The pull out bed was unusable because it was so hard and TVs were old. But on a whole it's a pretty good hotel and the common areas are really well maintained. Not a bad hotel.
Fantastic complimentary breakfast with cooked to order omletts, eggs, pancakes. Also sweet rolls, oatmeal, cereal, juice, coffee, soft drinks. Beautiful atrium, nice pool, and small fitness room. Many rooms overlook the atrium. Rooms are a bit dated; however ours is clean and the staff is extremely friendly.
The Embassy Suites Hotel Biltmore in Phoenix is an oasis in the desert. Upon entering the lobby you ate immediately soothes by the sound of rushing water and a very cool atmosphere. The rooms are spacious and well suited for business or a family getaway. The location is perfect with some of Phoenix's best shopping and dining all within a 5-10 minute walk.
Wonderful property. Great staff. Teresa at the front desk was very nice and helpful. Located in a great part of Phoenix. Many shops and food nearby. Climb Camelback Mountain - great hike. It's near the hotel. Room and all service were spot on. Thanks.
I went to lounge and have a drink or two for the evening. Its right next to the Biltmore mall, which is okay. There's a koi pond inside the lobby/atrium area, the pool outside was under reconstruction, probably for summer. The restaurant was alright, waiter was attentive. They had Starbucks drinks but not much of a tea menu. Nice to lounge in. There's happy hour weekday evenings.