My daughter is a third generation lover of Edward Arthur. She always insists on a visit when we are at the mall. I'm not sure if her favorite part is the lollipop or watching the jeweler work his magic in the workshop behind the window. Today he took the time to come out and explain what he was doing. Care and service like that is why we will always be customers. It is a family run business that treats us all like part of the family. All of the beautiful jewelry, including custom made pieces, are icing on the cake.
Went in to sell a 14k gold necklaces. Was told they offer market value. The current market value is about $24 per gram. They offered me $12 per gram. Thanks, but no thanks.
I have been shopping at Edward Arthur's since 1979; I have always been impressed with the customer service and all the purchases my husband and I made there. I have also used the design studio which I would highly recommend, Kyle took the time to design exactly what I wanted. Recently I asked if they could fix a piece of Brighton jewelry which Brighton said they were unable to repair. Edward Arthur's repaired the piece and it looks beautiful!
I would recommend this place to everyone!
Best jewelry store I've ever been to! All the sales associates were extremely nice and went out of their way to get to know us. Jerry helped us find exactly what we were looking for! We will definitely be back!!!
I personally would not go back. I went in to get a bracelet put on my watch. The older gentleman did not seem personable or friendly whatsoever. I was pretty much the only "customer" in the store at the time, and I felt like he did not want to help me out at all. He did not use gloves while handling my watch, and at one point he just put it on the counter (no felt underneath) to make a last minute clasp adjustment while pressing the other side onto the counter. I also asked to get the watch cleaned beforehand which he had agreed to do, but after putting the loctite in he said he couldn't clean my watch. Once everything was done there was loctite on several links of my bracelet. Terrible experience. If you want your watch, or any piece of jewelry for that matter, to be cared for when being serviced I would suggest taking it elsewhere. I was also charged a higher price than originally told when I inquired earlier.
Great quality and costumer service! Carlos has a great eye and friendly personality :)
I walked into this place to have my D-Blue seviced. The employee or maintenace guy that worked on my timepiece threw my timepiece on the counter like it was something he found in his daily voyage to the dumpster. I should have figured that would be how he treats onother persons property judging by the size of this guy. How can you have any regard for others when you hate yourself? Never going there again!!
MY NOW HUSBAND AND I HAD THE MOST FABULOUS EXPERIENCE AT EDWARD ARTHUR JEWELERS- SUPERB CUSTOMER SERVICE. I HAD A TERRIBLE EXPERIENCE AT KAY JEWELERS WITH MY ENGAGEMENT RING AND SO I WENT IN SEARCH OF ANOTHER JEWELER FOR THE WEDDING BANDS AND FOUND EDWARD ARTHUR. THEY WERE SO PATIENT WITH US WHILE WE WERE DECIDING WHICH RINGS TO GET AND THEY TALKED TO OUR KIDS AND KEPT THEM BUSY WHILE WE CHOSE OUR RINGS. BEST JEWELER EVER. WILL NEVER SHOP ANYWHERE ELSE. WE BOUGHT OUR RINGS TWO WEEKS BEFORE THE WEDDING AND EVERYTHING WAS SIZED AND READY FOR PICKUP IN MORE THAN ENOUGH TIME. WE GOT MARRIED ON AUG 14, 2015 AND WE WENT AND GOT OUR RINGS SHINED THE MORNING OF AS WELL AND THEY REMEMBERED US AND IT WAS AN AMAZING EXPERIENCE!!!