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Added by Jopie, at 18 October 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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18 Reviews
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26 April 2018
As a firefighter right down the street (off Longwood Ave) Ive been going to the BI as a patient and bringing in patients for 40 plus years. Now retired I remember bad experiences but mostly good,. Now I go for bi annual testing and annual CT scan for an aorta aneurysm and choose the BI after being seen ath MGH for a year. I find the CT staff fast, professional and helpful. The doctors are nic, well as courteous as youd expect from a working doc. Compared to almost any other hospital the BI is right up there on top especially compared to southcoast, cape, NH and Berkshire hospitals.
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18 April 2018
I have been a patient of Healthcare Associates for 3 years and am pleased with my Primary Care physician. I will emphasize, my physician is excellent when I see her. The problem is I can never see my primary care when I have a medical need. It seems I can only see my PC for well visits. Today I called with a medical issue at 8:35 AM and as of 12:34 PM today, I have yet to receive a call back. My request was for a order for a lab test to confirm an infection. I finally called back to ask if I could please get a response and was told the nurses are in a mandatory meeting and cannot be disturbed. I find it troubling that patients in need of assistance are not the primary concern. I was told that my doctor was not in the office today, but just learned that she is. I have now been told that she will call me after she sees two more patients and reviews my record, at least another hour while my infection festers. I a wonder why we need a PC if they are available only for well visits. Healthcare Associates needs to address this problem. The administration is the problem.
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04 March 2018
Although the hospital itself seems to offer good care. The rooms at least in the Farr building for patients are extremely small, no room to move around, most rooms are over crowded. It's not even comfortable enough for a family member to stay. Also the parking in the Pilgrim garage is tight and overpriced considering this is used for people receiving direct care or for family visiting patients. Maybe it's because they don't have the real estate but it could use some serious updates.
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02 February 2018
When my family member was medflighted to the establishment I asked for a social worker. I was told she left at 4PM and they don't see patients on day 1. The hospital is challenging to get to and once you have arrived even the validated parking is expensive. Yet no one seems to be able to help with resources for family members. Turns out you can buy a parking pass at the Pilgrim Garage ( 5 days for $35.00). Most rooms are semi private. Our experience is the hospital is too large and patient care is not well coordinated or communicated. Many questions such as "do you have an audiologist?" where answered with " I don't know". Our family member has been there for 5 days so far and I have never spoken to the same nurse, doctor, or "fellow" doctor. When someone you love is in critical condition and away from family and friends it is a very scary experience.
When I finally did reach the social worker she was helpful and my family member did have 2 amazing nurses . Hence the 2 stars. If we were given an option I would have chosen one of the other surrounding hospitals.response / report this review -
11 December 2017
The emergency room here is VERY poor. This is my first time ever writing a bad review. Someone close to me was admitting for wanting to commit suicide and the nurses left him in the ER on a cot for 2 days straight (he's still there) and we are still waiting for him to be moved to the psychiatric department like he was promised much earlier. People with similar conditions who got there later have been moved in and out but he remains because he's been kind and not complained like others have. A worker literally pulled out their computer on the job to "watch the game" and nurses are constantly seen talking about their personal lives and off task. A man who got in a fight and had broken his nose had to be restrained, and they held him by his broken nose to restrain him, something that was very unprofessional in my opinion. They have left this person close to me in a very poor environment for someone who needs peace and quiet. The visit has just begun and has been horrible, with lazy and incompetent staff who tried to release him the day after he wanted to commit suicide with no follow-up review on his mental state or health. They quite literally came in the room after his 24 hour hold asked how he was doing, he said right now I don't want to kill myself anymore, and they said great and tried to release him until I pushed for an inpatient treatment to determine the issue as he has been self-harming and his health has worsened considerably. Chose one of the MANY other hospitals in the area. I'm sure they won't be able to disappoint as much as this one has already.
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19 October 2017
Dr. Lozano and his team along with nurse Colleen (12th floor) are awesome! My family and I can't say enough good things about them. Colleen is by far the best nurse my dad has had during his hospital stay(s). Colleen is always in the room checking up on him. When you ask her a question she finds out pronto, when you ask her for something she gets it right away. No waiting, no ok I'll be right back then you're forgotten about. NONE OF THAT! All nurse's need to be trained by Colleen!
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20 September 2017
I accidentally got some debris into my eye and went to the emergency room. The Untrained doctor could not even find the plug on the machine for eye examination.
After 20min of "fixing" the machine, he turns the brightness to the highest and it hurts my eye so badly. After another 20min, He told me he cannot find the cratches on my eye.
After struggling, he finally gave up and found a more expericed doctor and she finally found the scratch. I understand the first doctor is probably in his "training" period. But come on, he had know idea what he was doing, and those light almost burned my eye.
I don't know how the medical system work here, but at least put the right person to trat the patient. The first doctor should definitely not start practicing medicine on patient.response / report this review -
09 September 2017
Worst hospital ever. Almost died there! I had very bad reactions (high fever etc)due to 5 immunizations taken all at once(the doctor said it's ok even though I questioned). So Harvard vanguard(where I got the immunization) told me to go to the emergency at Beth Israel. I waited for hours In the emergency waiting room whereas the doctor knew I had a high fever and other symptoms. And when I talked to the doctor she was really mad, she said you just have a fever. you could've told me earlier then I don't have to worry about if something else is going wrong with me. I've waited the whole time because I thought I needed some medical treatments that I can't do by myself. So I ended up going to the cvs near by and bought a box of Tylenol and went back home.
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07 September 2017
All about the Benjamins now here at what was once a great hospital. Went to this hospital for 30 years and sadly the last ten have been a journey through hell. Factory surgery, standing room only in chemo waiting room, untrained incompetent support staff everywhere. Doctors and nurses too busy entering insurance codes on their computers to see patients suffering. Endless waiting for appointments and transportation. Best doctors are leaving this soulless sadistic shell of what Beth Israel once was. Then there's the ER. People on stretchers in the halls moaning in pain, filthy public bathrooms, body fluids not cleaned up, waited 12 hours for treatment on an early Tuesday evening. Hard to imagine how they could ever handle an actual disaster. Get yourself a good malpractice lawyer if you have to come here.
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01 September 2017
Modern technology doesn't make up for 50s style patient care
STAY CLEAR OF DR. KELLY-STILES LABOR AND DELIVERY ANESTHESIOLOGIST. I was on the labor unit a year ago and I need answers. I was given general anesthesia during labor as decided by Dr. Justin Kelly-Stiles. My husband and I were told it was a matter of time urgency-the baby was showing signs of distress. I found out a year later that is NOT the reason listed on my chart for using GA and Dr. Stiles has since changed his tune to reflect what was written in the chart. It was a huge shock and very upsetting to be lied to. It was very important to me to be awake to meet my baby and considering she had an apgar of 2 I'm lucky it wasn't my only chance
There were a few other problems with my care that I could've put behind me if not for problems stated in paragraph one. I was told I needed a c-section because the baby "wasn't happy any more." This condescending type of talk was used through out my care, and I feel it insulted my intelligence. Still not sure if that's a BI problem or all labor personnel are trained to talk that way so as not to upset the patient but I somehow think it would be a different if men were giving birth. Also my second labor nurse called me selfish for not wanting my husband to be in the operating room with me during my c-section. I was literally in the push stage of my labor and actually scolded me. She said: "you're a mother now and you have to put some one else's life first from now on." To be fair, not every one on the labor unit was bad my first labor nurse was amazing however I feel I was communicated with so inappropriately that only one star is deserved.
*** 8/31/17 LAUREN W's 2 star rating confirms I was not the only one treated like an adult baby. I was just told after months of jumping through hoops with patient relations in order to schedule a short face to face meeting with Dr. Keller-Stiles and Martinez the head of the anesthesiology department nixed my request because he thought "scheduling a meeting would be too stressful for me. First I couldn't handle being awake for my baby's birth and now I can't handle the stress of trying to bring this hospital's policies out of the 50s? Poor little delicate me.response / report this review -
02 August 2017
Do Not go to the Braintree Location of this hospital. No one cares about the patient and when a Dr. leaves you are left high and dry, with no medication and no way to fill the script. They cancel your appointments when the Dr. Leaves, they tell you to call for a new appt. but in the mean time you have no way to get your scripts. I know one person who has ended up in the hospital because of this policy in the Braintree location. DO NOT GO THERE!!!! I do not give this place even 1 star!!!!
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26 July 2017
Not sure people who live in and around Boston know how lucky we are to have a resource like BIDMC in our backyard. Everyone from the housekeeper staff to the highly trained and skilled nurses and physicians were wonderful to work with and be around. I understand that no one wants to be ill but if you are, you're extremely fortunate to have a place like this available. Remember that people come from all over the world to be treated here.
Thanks to everyone at BIDMC for making my lengthy stay easier!response / report this review -
07 June 2017
I spent 29 hours at BID getting my appendix out and was impressed with how happy and friendly every, and I mean every staff member was. Morale is certainly high there. Not for a moment did my wife or I feel rushed as they answered every question and showed me my CT scan and insides. It seems strange to say that I enjoyed my time there yesterday, but under the circumstances I can't imagine feeling more comfortable. I am grateful to surgeons Dr. Pete, Dr. Lee, Dr. Houser, and Dr. Cook as well as RN Brittany Small and her sidekick Lindsey. Instead of calling, as promised, Dr. Cook instead found my wife sleeping in the waiting room and woke her up to give her the good news that my surgery was a success.
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05 January 2017
STAY CLEAR OF DR. KELLY-STILES LABOR AND DELIVERY ANESTHESIOLOGIST. (updated 1/4/17) I was on the labor unit a year ago and I need answers. I was given general anesthesia during labor as decided by Dr. Justin Kelly-Stiles. My husband and I were told it was a matter of time urgency-the baby was showing signs of distress. I found out a year later that is NOT the reason listed on my chart for using GA and Dr. Stiles has since changed his tune to reflect what was written in the chart. It was a huge shock and very upsetting to be lied to. There were a few other problems with my care that I could've put behind me if not for this detail. I was told I needed a c-section because the baby "wasn't happy any more." This condescending type of talk was used through out my care, and I feel it insulted my intelligence. Still not sure if that's a BI problem or all labor personnel are trained to talk that way so as not to upset the patient but I somehow think it would be a different if men were giving birth. Also my second labor nurse called me selfish for not wanting my husband to be in the operating room with me during my c-section. I was literally in the push stage of my labor and actually scolded me. She said: "you're a mother now and you have to put some one else's life first from now on." To be fair, not every one on the labor unit was bad my first labor nurse was amazing however I feel I was communicated with so inappropriately that only one star is deserved. 1/4 Patient Relations department contacted me but has so far refused to let me talk to any one in person at the hospital.
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08 December 2016
This place is very very slow. First I had an appointment for next week and when I showed up in time for my appointment the physician Bidwell Harvey, was not ready to see me and the nurse she said he is behind and I have two other patients before me and I should wait for him. He's such a slow physician. I wonder how he made it through medical school?
When I call their phone the operator tells me that a nurse will call me back and more than an hour I do not get a call back. I am still waiting as I am writing this comment. So I would not recommend this place to anyone. STAY AWAY!response / report this review -
25 November 2016
There was an initial glitch in seeing the doctor, but Patient Relations quickly corrected it and got me right in. The doctor is excellent - very experienced, communicates well. He was worth the wait.
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18 November 2016
I heard a lot about Dr. Smith from my family (my father, mom and brother are his patients) that I felt like I knew him already, so naturally as soon as I came to Boston I went to see him for my health issues. I am deeply touched of the treatment Dr. Smith provided me. I went to see him with my mom and my 2 year old daughter. I felt like we went to visit a family friend , he was very courteous and professional. He explained everything about my appointment and answered any questions that I had and the questions my mom had about my health . He also played with my daughter and calmed her down when she was throwing a tantrum, he cares about patients very much. He is very passionate and responsible! He listens and analyzes your symptom to provide the correct mode of care.He is personable,fun and he has such a big heart . Dr. Smith really knows what he is doing, and I never felt rushed. The best experience I've ever had with a physician, I wish there were more doctors like him , he went above and beyond to help me, finally a doctor who understands me and honestly cares. I Highly recommend him to anyone. Beth Israel Hospital is lucky to have Dr, Clyde L Smith working there and helping their patients.
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25 October 2016
This is the best healthcare I've ever received. Very well staffed with knowledgeable and compassionate professionals. All of my needs were met and exceeded.
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