Earnhardt Toyota is always easy to work with for my service calls. Always gets me in and out fast. My service advisor keeps me posted though out the process and is very truthful about the repairs I need. The team members are incredibly friendly and helpful. The excellent service customer service before and after my appointments. Thank you Earnhardt Toyota for you staff, customer service and helping me to get back on the road quickly.
95% of the time I have used the dealership to service my 2005 vehicle since purchase. Never once have I been disappointed with the high level of service I receive from Earnhardt Toyota. My last visit was no exception. I obtained an appointment quickly and what I thought could be a costly repair turned out to be $35. This time a year that was really good news. Bob, diagnosed my issue immediately and I was on my way in 15 minutes or less. Thank you for all your great service experience.
My recent experience with Earnhardt was such a pleasure! Time will tell regarding the mechanics of my Prius, but customer service was exceptional! What I noticed were the friendly, efficient, good-natured stafffrom the bottom up!
18 year old Jordon was so kind and brought me coffee while I waited. He also kept me company awhile. Corey and Cory were great at greeting me, explaining the procedure for the 5,000 mile "check-up", and making me comfortable. Cashier was courteous and friendly. I experienced no high-pressure sales tactics.
I would definitely recommend Earnhardt to my friends!
Vickie R in Apache Junction
I purchased my vehicle in far north Scottsdale, simply too far to return to for maintenance. I had one minor issue with my vehicle and decided to take it to Earnhardt, and they took care of my issue in 1/4 the time that they had projected!!! My vehicle just hit 5,000 miles and was due for a "once over" to make sure all was good. I called Tuesday evening, they got me in first thing Wednesday morning, and, again, got me squared away in far less time than I had expected. On top of this, their customer service is top notch, and it's all been handled with a smile from every person I've dealt with there. Absolutely have gained my loyalty.
Dropped my vehicle off with the service department on Friday to get a wheel bearing replaced, as well as a recall fix. The soonest they could get the car serviced was on Monday morning. Since we currently have one vehicle and were leaving town for the weekend, I requested a rental. Making an appointment was simple and easy. I dropped our vehicle off and was into a rental within minutes. The rental was a new model Toyota Corolla, which was extremely clean and sporty. Great handling on the highway and great on gas, which made for a comfortable 8 hour drive. After returning, my wife dropped the rental off Monday afternoon and picked up our vehicle with no problem. Chris in the service department was extremely helpful and gave us a great deal on the rental. We were definitely taken care of and treated with the utmost respect. Thanks for making this experience a five star one. I would definitely recommend anyone to visit the team at Earnhardt Toyota for a smooth, hassle free experience where customer service is upheld to the highest degree.
I have always had service above and beyond at Earnhardt's, whether buying or servicing a vehicle. David helped me with my second purchase last week and I have never had this kind of attention and help. He spent hours with me, helping me figure out all the new technology and making sure I knew he was available if I needed anymore assistance.
We were referred to Earnhardt Toyota by a friend, And By far it was the best car buying experience we have ever had. Everyone is very professional and friendly, The purchase of our New Tundra was painless! We worked with Cameron Naylor and he was amazing he went above and beyond to make sure our experience with Earnhardt Toyota was a good one. our salesman was Justin Addie He was very helpful and Professional. We highly recommend Earnhardt Toyota, We will definitely Go back !
I dreaded this process. However, this was a most pleasurable experience. If you have questionable credit history, go see Troy Sabo in the "Mr. Ed" department. He was exceptional. He was friendly, smart and best of all guided us through the entire process. No pushy sales people! We were in and out of there in under 3 hours! Thanks Troy!
The "Quickest and Best" truck buying experience I have ever had. You want a great salesman, ask for Dieter. He went above and beyond to walk me through the process of purchasing my new Tacoma. Looked at a ton of online reviews at different dealers across the valley. Their positive reviews stand true. Was well worth the hour drive and pass up multiple Toyota dealers to get the outstanding service I received. Highly recommend Earnhardt Toyota.
I took my car in for service this week and received fantastic Service. Three people helped me on various items: Cory, Joe and Jim. They treated me with respect and professionalism and made sure all my needs were addressed. They were helpful in getting me in and out as quickly as possible with little wait time at the dealership. When I told Cory I was considering getting new tires, he gave me quotes for what those tires would cost without a hard sell.
The dealership itself is very clean and welcoming. There are refreshments available and comfortable chairs to watch TV if you desire. I wandered around to look at the new cars in the showroom without being harassed by sales people, but felt as though they were available if I had a question.
All in all the service was excellent and I'll continue purchasing and servicing my cars at Superstition Earnhardt Toyota.
I am totally moved by the employees and bosses I dealt with during my recent purchase of a 2016 Toyota Highlander. In January, we had purchased a 2016 Toyota Tacoma truck with a 6-speed manual transmission. I was supposed to be for my husband's use only as I don't drive stick. In May, he suffered his first stroke and in June another. After a couple of months in and out of the hospital, therapy, and much more, he could no longer drive a stick-shift. Nor could he drive at all. So, here we were with a new unusable truck. We went to Earnhardt, told them our predicament. They were absolutely wonderful!! Gave us the maximum trade-in for our truck (everything except what was paid for taxes and licensing) and drove off in an automatic Hybrid Highlander! They even allowed us to trade in our new dash cover for a new one for the Highlander. We have been Toyota people for over 10 years, I still drive my 2005 Lexus and my husband had a 2005 Tacoma before he got the 2016 truck. Thank you, thank you, Earnhardt. Your people are caring and showed compassion to my situation. I will always remember this and shop with them again.
This visit was an exceptional one. Was able to drop off my vehicle and be home by 8am. With working an overnight shift this is extremely important to not interfere with my sleep schedule. The work was done fast and efficiently. They listened to my concerns and addressed everyone one.
I received excellent service from start to finish. Myron was the ?service writer?, first person spoke to upon arrival. He was very courteous, and addressed a few issues I brought to his attention. These items were cared for promptly and efficiently. When I'm ready to purchase another toyota it WILL be from Earnhardt. Thanks again for excellent customer service.
Cynthia Wright
I had the best experience at Earnhardt Toyota. After purchasing my 4th car at the same dealership I've been to for years, I decided to take the chance and try something closer to home. Everything was handled very professionally and the staff made me feel like family. They listened to my needs and made sure I left happy. There was no pressure, which made me feel comfortable. These people know how to do it right. I wish I would have found them sooner!
I recently went and had my vehicle serviced,it was a busy Saturday but the greeter came out within a minute or two of me pulling up. He notified my advisor I was there and in only a couple minutes Myron was out and got everything he needed and I made my way to the waiting room. This is a nice place to wait and was comfortable. I was kept up to date on the status of my vehicle and Myron even got me an accessory part I was looking for and put it in my truck for me. Upon completion I was escorted to the cashier both of which were very nice and friendly. I did not experience their car wash quality or wait times since I declined the wash. I would recommend this dealer for all your Toyota needs.