ESL Federal Credit Union

Location :

225 Chestnut St, Rochester, NY 14604, USA
Added by Jopie, at 30 September 2016

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• Elk Hunter

  30 October 2017

  Nice place

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• Latoya Jackson

  15 August 2017

  I have been banking with ESL for over 4 years, and in the last year my account has been hacked 3 times. Each time my account is hacked they find away to say its our fault. This time there was no gas station to blame it on, and no new online websites, nothing so what's the excuse other then poor security on your part. Then the rep tried to offer me a credit card because she thinks that what I should be using, as if I want any other UNSECURED services from this Credit Union. They just lost a member.

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• Bryan Phillips

  14 April 2017

  I decided to go with ESL for my mortgage due to all the great reviews I have seen. What I received was two months straight of mixed messages, unnecessary delays, and added fees. The underwriter I dealt with had no idea what type of repairs were important and tried to halt the process several times over trivial repairs while taking weeks to give us answers which ultimately pushed us past our rate lock date and costing me an additional $400. Conditions were vague and my questions commonly went unanswered for days if not weeks. Processors repeatedly asked for documents that had already been provided and made me feel like it was my fault that the process was delayed. I rose these concerns with management and they did nothing. Maybe the general banking services are good with ESL, but their loan departments are terrible and I will never deal with them again.

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• Christopher Cotto

  07 December 2016

  ESL hours of operation is hideous. Explain how anyone working a 9-5 is supposed to visit a local branch.
  
  Who thought hours of a financial institution should coincide with corporate hours of operations???
  
  Not very thoughtful to individuals who work, and provide $$$ to that institution.
  
  Fix it.

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• Brandon La Sage

  26 October 2016

  I haven't had any issues with ESL since I became s member in 2003.

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• LeeAna Hess

  18 October 2016

  Hello! I wrote this on FB as well but I wanted to let everyone know. I got off the phone with Lee from the contact center of ESL and he was AWESOME. He answered my question with so many details and was very kind. Thank you! :D

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• Blondie Smith

  07 October 2016

  Great and good service!!!

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