Rooms were great for the price. Breakfast had nice options and was good. Had issue with the toilet in the first room but they quickly resolved the issue and moved us to a new room.
Bar area is vet nice, comfortable and looks newly renovated. After a business dinner we went for drinks. Area was very comfortable yet seemed private so we were able to talk business. Staff were friendly with good recommendations when asked. Super nice place.
I was here for my wife and I to get away and to go to the aquatic experience. The room was clean and had all necessary amenities. The breakfast buffet was good. The rate was great.
Got a room at the last minute. Everything was clean and proper. I got a delicious chocolate chip oatmeal cookie. Honestly it was the first thing I had to eat in days. The staff were really respectful. Although the pool area should have staff present when people are in there. Kid were soaking their towels an whipping each other and I got whipped to bare skin while holding my 8 month old daughter.
I'm staying here for work, it's a good location for be and where I'm going. Plenty of restaurants, a whole foods is close by. The staff has been great and very helpful. Real eggs instead of the powdered eggs you'll find at other hotels, all the breakfast is great, there's also an omelette bar every morning, and a bar for the night. Decent gym with dumbbells, medicine balls, and treadmills. There's a pool that looked pretty good as well.
Very attentive service. Some furniture is showing wear and tear. Bathrooms are comfortable. Average-size room.
Very nice lobby, great customer service at the front desk the rooms feel clean and plenty of sunlight shines in and quiet enough to have a great night sleep. Although the matters in my room has a dip in the middle nothing to exaggerated but I could still feel it.
Pictures where taken with a wide angle camera.
This hotel has a great vibe and ambiance largely attributable to the bar and restaurant in the lobby level, which serve quality drinks and dinner until 11:00 pm. Room service is also available until 11:00 pm. For guests that want to maintain their workout routines while staying here, there's a fitness center on premises open 24/7 and, at least as of August, 2017, I was offered free guest passes to the local Lifetime Fitness gym that is located within walking distance. The rooms have a great semi-luxury feel. Cons: no exhaust fan in the bathrooms. Simply stated, this is a con at any hotel for many reasons that would require a full-length article to fully elaborate and address. Con number 2 is the cost of food and incidentals. Room service is top-notch and classic, but the cost borders on the absurd for suburban Chicago. Cost of one kale/strawberry salad and a chicken quesadilla (including mandatory 22% gratuity plus additional service fee): approximately $34.00. I witnessed a guest return a candy bar back to the snack stand in the lobby after learning the cost would be $4.05. That's right: $4.05 for a single, regular sized, candy bar. The guest's reaction was priceless. He had an astonished look on face and said a single word to the hotel employee: "why?"
Renovations look great and the hotel is very clean! Staff were wonderful and the extra amenities you need are at your disposable. location is fantastic, right next to lots of shopping!
Wonderful. There was absolutely nothing that I could complain about. The hospitality, the cleanliness, the beds, the location: all top notch. And the TV in the room was massive. Nicely decorated too. Made me feel like a slob. All I know is I would stay here again in a heartbeat.
Fairly new, and the rooms are very comfortable. Front desk staff were very friendly. Food was very tasty, but the restaurant seemed understaffed for the amount of guests, especially at breakfast.
Nice modern rooms. Friendly service. Here for work.
I enjoyed my stay at the DoubleTree. The staff was courteous and professional. My room was clean and comfortable. I felt safe in the hotel and surrounding area. Very good experience.
We booked a room for 2 adults, and 1 child, a king-room was suggested to be suitable on the website. However, we were surprised to learn doubletree discontinued sofas, pull-out couches, and rollaway beds. No offer of a different room was made. Breakfast is not included (cost $14/person) - so we expected the buffet to be a bit more extravagant than the continental breakfast. There was a kitchen for made-to-order eggs; however, the tip jar next to it was a deterrent. There are no vending machines, so the options are to get out and drive when the thirst hits, or pay $3.60 for a bottle of pop from the front desk (ouch). The dining area is beautiful, the hotel is cold everywhere, bring a sweater. The rooms are very modern and up to date with the little-extras (like a magnifying mirror, and a LARGE high-def flat screen, recycling receptacles in the room). However, the rooms are small, and the towels are scarce.
Nice rooms friendly staff. The breakfast crew is a little off pace and you need to be ready to help yourself to coffee and juice. Edward the bartender is great and he has a solid knowledge of sports if you care to chat with him.