Name: Dean Flooring Company, LLC
Address: 3056 North Dug Gap Rd SW, Dalton, GA 30720, USA, US
Telephone: +1 706-529-8808

Dean Flooring Company, LLC is a home goods store, located at 3056 North Dug Gap Rd SW, Dalton, GA 30720, USA. They can be contacted via phone at +1 706-529-8808, visit their website www.deanstairtreads.com for more detailed information.

Location :

3056 North Dug Gap Rd SW, Dalton, GA 30720, USA

Contacts :

Added by Jopie, at 27 August 2016

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Harry Barot

30 November 2017

i place online order with company they take so long time for delivery on time .so i call the company they blame on because holiday time. so when i receive delivery i refuse it it and send beck to company. i ask for my money beck which is $359.99 owe me. some girl name kristyna she said is refund beck to credit card but it wasn't i contact my credit card they said it never refund from merchant. so this company DEAN rip me off
i loss $359.99 with them
never do buy anything from this company
CAREFUL
Callie Gazaway

28 November 2017

My experience with Dean flooring was amazing my dogs love it they love to sleep and play on it it feels so nice on my feet and makes my home complete!
Anna Thomas

28 November 2017

I was able to get my order with the help of Kristen. She was so nice. For the price of the flooring it was fair. The carpet was really soft but my dog instantly peed on it. I'm not sure what that means.
Adora Tran

28 November 2017

I have ordered from this company many times, and they never seem to disappoint. These carpets are affordable and some of the best quality I have ever seen.
Sydney Blair

13 September 2017

I'm very happy with my purchase from Dean Flooring. I didn't know where to begin when it came to protecting myself and my dog (Lewis) from slips and trips. I called Dean and the customer service lady was very helpful and kind. She answered all of my questions and helped me get set up with the perfect stair treads for my home!
Laura De La Torre

28 July 2017

I am unsatisfied with the way Dean Flooring have managed my order, placed on June 29.
According to their website "We ship your order quickly, usually within 2-3 days unless otherwise notified." This wasn't a special order and I wasn't notified of any delay in my order. I had to contact Dean Flooring to get an update when my order would ship. I was told it would ship on July 11 (that wasn't 2-3 days by the way). I did receive the tracking number on July 11 but according to the UPS website, they haven't received the shipment. So there was another delay with DEAN Flooring providing the shipment to UPS. I had to contact Dean Flooring again to get an update on the shipping as UPS still hasn't received the shipment. I received an email stating that UPS would receive the shipment on July 18, this is one week later they are receiving the shipment? Ridiculous that my order was sitting around for one week! Overall, took almost 4 weeks, paid over $600.00 in stair treads, probably won't use again due to lack of communication and respect for customer by not replying to my correspondence.
Elizabeth Kiley

16 March 2017

I personally experienced great customer service and quality carpet for a reasonable price. I enjoyed talking with the customer service lady, and she answered all of my questions thoroughly. I ended up with a product I was very happy with.
Carol Sands

20 January 2017

It s quite obvious to me that this company could care less about its customers (even though they're "on hold" loop says that customer satisfaction is their biggest priority).

I ordered a rug and was sent the wrong color; even though it is THEIR mistake, they refuse to believe that I didn't order that color and will not send me a return label. Interestingly they never admitted it wasn't their mistake to send the wrong color . Therefore it is on me financially to send back 2 carpets ( which I am sure is going to be very expensive to return ) and hope to get my money back.

I wish I had some done some investigating and and seen that their rating was with the Better Business Bureau (an F) Before deciding to do business with them.

"customer satisfaction our number one priority " a flat out lie.
Steve Perlstein

10 January 2017

Terrible customer service and production.

Placed phone order for stairway treads on 12/16 and requested delivery by Christmas if possible. Informed by customer service that production was not "overly busy" and every effort would be made to deliver by XMas, yet a delivery by New Years Day would be certain. Received notification that FedEx label/tracking # was printed immediately but no confirmation of shipping/delivery received by XMas.

Called customer service on12/28 to check status of order and was told by customer service they were "extremely busy" and would check with production manager and call back with anticipated delivery.

Never received call back. On 12/30 called back and received no answer, presumably closed for New Years Day. After seeing no shipment information when entering tracking #, I sent email voicing my displeasure and requesting order to be canceled. No response received from company after New Year and called customer service back on 1/3 to verbally cancel order and request credit issued back to card. Advised she would pass info to Kiley Dean and credit would be issued in 2-3 days.

No credit issued as of today. Called customer service back today insisting credit be issued. She advised the request was forwarded to Kiley Dean. I requested to hold while she checked with KD on the credit status.
She informed me he indicated he hasn't had a chance to issue the credit to which she stated she didn't know why.

Requested credit issued today. I'll wait to see.
Ordered elsewhere and had delivered within a week.
Todd Burkhardt

14 September 2016

HORRIBLE CUSTOMER SERVICE. After refusing to prepare stair treads using written dimensions, and after refusing to prepare stair treads using a schematic, I paid, as required, to ship them templates which I created. I called to discuss the order after they received the templates, and was told not to worry, that they understand what I described. I included the schematic to accompany the templates.
I received the shipment, and one of the pieces was cut upside-down. I wrote to them to describe the error, fully expecting them to apologize and offer to correct the error and reship. To be fair, I offered to split the cost of materials and shipping.
Their response was to demand one-fourth ($75.00) of my order total, in payment, to replace the mis-cut piece, which represented 1 of 13 pieces ordered ($300.00 total).
Simply outrageous.
Kathy Olson

03 September 2016

I just wanted to let you know how phenomenal your tape-less tack-less carpet stair treads are!! I truly have never seen a product like this before nor would ever have believed it existed!!! From the second we lay the carpets on our hardwood stairs, they gripped as if they had been nailed down and they have not budged a millimeter since. This has GOT to be the best quality product of this kind of item on the market and certainly one of the best quality products of anything I have ever bought in my life!! I am beyond amazed. You guys really know your business.