Great Location, Modern Rooms, Superb Service! This is an excellent hotel in the heart of Harrisburg, centrally located and walking distances to restaurants and stores. The rooms are new and clean. They also have a nice restaurant onsite, if you don't feel like stepping out. The valet-parking service was super convenient. When I had billing questions, the Guest Manager was super helpful. I highly recommend this hotel.
Wonderful hotel! I came in late and tired and cranky. The staff were so kind and got me set quickly. The room was clean and quiet and the bed was comfortable. Perfect night after a long day of travel. Thank you, Crowne Plaza!
Location is great. In the middle of the city! Walkable to many restaurants. The room itself was ok. Negatives were a super tiny bathroom, no microwave and Maxwell House coffee. Positives were cleanliness, nicely heated pool, friendly staff and REALLY comfortable bed! Did not do room service but it was available. Parking is $20 and valet only. Across the street for overnight was $30
Room was great, clean, and spacious with no issues. The location was also great in terms of walking distance to local breweries, bars, and other restaurants. The bar left a bit to be desired in terms of size and variety of options, however the great bartender more than made up for it.
Great service, from the counter staff to the maids. Our room was super clean and the beds were very comfy. We will definitely stay here again.
Room was pretty small, but fine. Bed and pillows were really comfortable. Our room was really clean. The people at the front desk were helpful and polite. I'd stay here again.
It was a lovely place, but the AC didn't work in our room. It was fixed after talking with the front desk, but otherwise the hotel was great. The valet parking wasn't at their station when I first arrived, but they were good every other time we needed them. I imagine if the AC and valet had been present at first it would have been a five star review. Check in and everything else was great. The bar and lounge was excellent as well.
Was fairly satisfied with my stay here although they try to make it look way fancier than,what it really is. Overall though my room was pretty nice and had a good bit of amenities which I was pretty happy about considering I was there for a week for work. The room was very clean and organized when I got there and didn't end up finding and hidden "gems" anywhere either which again I was happy about. The indoor heated pool was a nice place to go relax after I got back to the hotel. I don't know if it's because it was winter or what, but the pool was usually empty, so it was very peaceful and quiet. They had a pretty nice restaurant/bar which was pretty pricey for the portions and quality, but offered a great buffet in the morning! Overall good experience and would probably stay again next time I need a hotel in Harrisburg.
Got in late and let me say,. It's a dump. The room was made up, but upon quick inspection there was a thick layer of dust Iver the door frames, short and curly hair under the covers, and a plethora of hairs on the carpet. I asked for a resolution and they offered to let cleaning staff know. Doors don't have dampners on them so they slam loudly when they close, and noise isolation from the hallway and neighbors are minimal. Food is decent for continental breakfast style.
The rooms were a bit small and crowded, but decently clean. My real problem was with the service. During my stay I had accidentally left 2 brand new clothing items hanging in the closet when I checked out. I called the hotel within hours of my check-out, and I was advised to leave a message with the lost and found department and my items would be mailed to me. No one from lost & found ever returned my call. I followed up and spoke with the housekeeping manager and front desk manager several times. Each time I was advised they would call me back. Finally, after a month I spoke with the General Manager, who advised my items could not be found. I own my part for being forgetful, but it's still pretty poor customer service to not even give the courtesy of a returning a phone call.
Good location downtown, walking distance to restaurants, bars, riverfront. Easily accessible (walkable) from the train/bus stations. Rooms are adequate, no issues with stay. Valet parking is extra.
This is a hotel that tries real hard to be excellent, but just doesn't quite get anything right. The room was fair at best. One of the glasses had clearly only been wiped clean, the other hat some white residue on the bottom. The shower curtain was only about 3/4 the length of the shower. There was mold in the shower, there was a BIG dark stain on the carpet, and the toilet was not entirely clean. The staff worked hard, but again, never quite got it right. At the restaurant, I was asked six times if I would like a refill​ of my drink but I never got one. Everything seemed to be one step too cheap. Every corner was cut. Seemed like a business that was struggling and could not invest to make it great. I hope things get better for this hotel.
We stayed in a room with a king bed and pull out dogs. It was huge! It included a sink and mini fridge in the room as well as a great bathroom service was excellent. When we requested sheets for the pull out, tjhey brought them up still warm! A great place to stay and I will definitely be going back
The location is perfect for night life; very close to many clubs and bars. However it is secluded enough to be peaceful in your room. The rooms are well sized and quite comfortable. Service is respectful and quick. Overall, I enjoyed my stay.