Room was clean and acceptable. The breakfast was good. We got ths room for a great price and the location was great. What stops it from being a 5 star review was mechanical issues. We had a toilet that wouldn't stop running and we had ended up using the stairs because the elevator was malfunctioning.
Polite, friendly staff. Clean rooms. Breakfast was fantastic (Thanks to Mary and Connie). So nice to have hot breakfast options at a hotel, and the food was good as well. Mary made sure we had everything needed as we ate. Would recommend to a friend.
Had my wedding block booked here. Had agreed on one price with contract then when guests called to reserve if 2 people were in a room they were being charged an additional $10 which was not agreed appon. Had to call and give each guests name affected individually to get fixed. Then another guest called and they said there were no rooms available. But when I called on there behalf they suddenly found one. Overall not the best experience for my wedding.
Absolutely wonderful place to stay. We went down for our sons navy graduation. The staff is unbelievably kind and accommodating. They changed our room twice for us no extra charge, gave us extra blankets, made sure we were happy with the change, our son left his phone in the room when we're changing rooms and they called me when we were at lunch and told me they charged it up and that it would be at the front desk whenever we got back. Love, love this place and the staff. Oh yeah the free chocolate chip cookies all day were awesome as well!!!! Thank you so much for the great experience.
This place sucks, was rated as a 3 star hotel on price line, lucky if it would rate as a 2 star. Shame on you Price Line, you have lost a 25 years loyal customer. Back to this crapy hotel, it seems like the gal at the front was more concerned about feeding her face and playing games one computer. I'm actually thinking about checking our now and going to a hotel that cares about their customers. Stay away from this dump.
It was nice to stay there. Room was clean and fresh. Indoor pool and hot tub was nice👍. But no lights in either. The wasn't comfortable for me and my wife. I would have gave it four stars. Breakfast was ok. I expected some kind of meat for breakfast, sausages or bacon, but they did serve bacon and scrambled eggs the day we checked out. Free breakfast 6-9:30am. The area has lots of things to do. Mall, restaurants , stores, gas stations, pretty much everything within a 10 mile radius. We went to Steak and Shake and order Mindy's barbecue which was very good, brought it back to the room, matter of fact we went to Texas Roadhouse which is on the same property. Its a nice place to stay for couple of days.
Me and my family were there for the weekend for my son birthday I must say we had no complaints breakfast was good, the service was good the employees at the front desk were helpful and friendly my kids loved the pool and the hot tub only I would say is the pool has a lot of chlorine the beds were comfortable hotel was clean.
Stayed here while in town for a wedding. The room was fine. Staff wasn't the best with passing along information or giving me the gift bag that was left for me by the wedding hosts. It's also weird and inconvenient that there's only vending/ice on the 1st floor. Inconvenient at check out b/c "system was down" and they couldn't print my receipt, but I did receive it by email. Management did contact promptly regarding my feedback. For the price, I would pay the extra $20 and stay next door at the Hilton :/
I wish I could give this 0 stars. Let me start off by saying, usually when you read online reviews about a place and they have a person with a long review you think "that person is probably just rude." This is not the case. When we checked in at night the gentleman at the front desk was very nice and the room was fine for the price. The next morning when we checked out I left my cell phone in the room and called within an hour to retrieve it. The front desk female staff member (who this entire time refused to give me her name but if you are a corporate manager reading this she was working at 3pm on May 5th 2017) said they checked and it was not there and then refused to call any manager stating there was not one in until Monday and I WOULD HAVE TO CALL THEM BACK. She also stated that the manager from housekeeping spoke with me and she told the front desk female staff worker that I said I was intoxicated and lost my phoneWOW (that never happened as I just got off my shift from health care and went straight to bedso the story has now flipped that I was intoxicatedcould not possibly be that the maids stole it???) So after explaining to the front desk female staff worker that I extremely frustrated that the "manager" said I had to have been intoxicated she shut down and told me she could no longer speak to me and that there was not a manager on site. They all mysteriously left right before I arrived. Then after going back and forth the front desk female staff member calls "Eric" after I repeatedly asked for a manager and the best they could do at this point instead of contacting a manager from house keeping who lied about the entire situation, (Catrice is her name for the corporate person who will also be getting this via letter) was to file a incident reportwouldn't you start with that??? Unbelievable. To the female staff worker you should be fired for how awful your customer service was in the entire situation. I have never been so mistreated in my entire life.
The hotel is decent for the price but beware the hotel staff stole my 700 cell phone and management mysteriously disappeared and the front desk agents had zero resolutions to provide, they actually just told me to leave and maybe the manager can call me next weekwowI suggest to stay at the hilton next store as you will not have these issues with a company that has better hospitality training.
We were in a room next to very loud, disrespectful people. I had to call the front desk a few times on them but the front desk worker seemed to have handled it because they finally quieted down. I was happy to finally be able to get to sleep.
Very nice and clean hotel. Room was very spacious with a king sized bed that was very comfortable. The staff was very friendly. Breakfast is available on the morning white it's nothing to write home about it was pretty tasty. The only downside of the hotel, is that there is no direct access of the main road.
This is your standard, "center staircase" County Inn. Most rooms are semi-suites with separate sitting area. Staff is very friendly, and were happy to accommodate my request for a first floor suite with a king size bed. I only stayed one night, so I didn't have time to get much of a feel for the hotel.