The frozen yogurt is relatively good. The toppings could have been better tended to and yo, Homeboy added an extra DOLLAR for himself on the tip! This is not New York!
Stopped by cold stone in winter garden village around 5 today, Sunday. Very disappointed. I wanted frozen yogurt from the self serve machines. Many of the machines didn't have anything in them. There were about six flavors shown. Because there wasn't much choice, I opted for the vanilla. Nothing would come out. I then tried another flavor and it came out all runny even after letting it rev up. I was so disgusted at that point I just threw the cup in the trash. With reservation, I ordered creme brulle with berries at the counter. What I got was the consistency and texture of a milkshake. So turned off by the experience that I'm not sure I would go back. Don't know if ownership is cutting costs by cutting corners or the three guys staffing the store just let things go. Sad. Not what I remember cold stone to be like.
Frozen yogurt selection is pretty great, and convenient since the place next to Panera went out of business. The staff is pretty meh, ranging from what looks like high schoolers to summer job kids. Sometimes friendly, other times feel like you're inconveniencing them. Overall not bad at all, definitely coming back for more.
Food was ok. Service was terrible. Very rude, had no patience. Showed no hospitality at all. Recommend going somewhere else. The one in winter garden is HORRIBLE.1
This is NOT ice cream.. i think their business is built more on the fun theme and want be creative environment rather than actual top notch ice-cream ice cream is always sludge like lacking actual ice cream texture and taste.. NEVER AGAIN
Love Cold Stone, but never been to this location and for what I am reading will never go! Chances are I may have a not to good of an experience I learn from the mistakes of others😁
All complaints are typos. If you enjoy the finer things in life, you'll love Cold Stone Creamery!
Went Sunday around 1pm , there was no other guest in the store. The man behind the counter was very helpful. The ice cream and shake was good. I did notice that not all the soft serve machines were up and running.
*updated 1 star review*
Visited this afternoon (8/28/2016) and they didn't have any cups for the frozen yogurt, every machine was flashing mix low, and dirty. If a better ice cream store opens in Winter Garden Village this place is in trouble.
This afternoon, I counted four employees but only two where helping customers. As a result, the line was nearly out the door. Looked like the other two employees were simply stocking the toppings. I would give them a pass if this didn't seem to be common issue for this location.
*Previous 2 star review*
Three of us had fro-yo tonight and they didn't have any sample cups. Instead we had to use a spoon which seemed really weird and just added to the mess at the fro-yo machines.
Finally we had the smallest size ice cream and three fro-yo's and my bill was nearly $17 dollars!
To me this place survives because they are located next to Starbucks and the only alternative is Red Mango which in my opinion has less than stellar service as well. I'd pass on this Cold Stone unless you really have an ice cream or fro-yo craving that can't wait.
Quite a long line on a Saturday night, but it moved quicker than expected, and the staff was friendly. Obviously the ice cream is always delicious, and tonight was no different. Try the apple pie creation if you want to mix it up.