I booked the hotel 1 week in advance and everything seemed great. My boyfriend and I arrived to check in we were advised of a security deposit and we understood. They also asked us to pay for parking which seemed a little off but okay. The rooms smelled, the carpet stinks everything was just bad when we arrived. At the day of check out I was advice by the gentleman checking in and checking out guest that the security fee was suppose to back to the account on Wednesday. Today is Wednesday and no fee was processed back to the account. My self and boyfriend called to get a status of that fee and was told that it takes 3-5 days. I understood about the days if it was properly advice when we checked out. But then he told us we should get it by Friday “hopefully” his words. Then stated it all depends on the bank. I would not recommend this place to any family or friends and definitely not coming back.
Didn't like the day service lady's attitude about paper receipts and having to wait 3 business days for my deposit to go back into my account. Despite that; this is one of the better decent price places to stay in San Francisco. I would still recommend!
Absolutely my new go to place when in San Francisco. Such a hidden gem .the staff so willing to go above and beyond their duties to accommodate you the rooms are so clean and very comfy this place IS THE ONLY REASON my 4 days in San Francisco turned into 20 days..it was so hard to leave it's just like home away from home I love this place I will never stay anywhere eles!
I booked a room through Expedia. The price was great and the location was perfect for what I wanted to do. When I arrived, I was told that my reservation had been canceled by the manger. They claimed that I had damaged their property in the past so they would not allow me to stay there. I have never damaged a hotel room. And I had never stayed there before, so I couldn't have done what they accused me of. They never contacted me to tell me that my reservation was canceled so I had to find when I arrived. Fortunately, they allowed my traveling companion to check-in under his name so we were able to stay. The front desk clerk said I had to speak to the manger to find out what damage and when. However the manager wasn't there and they did not offer to contact the manger for me.
The room smelled like stale cigarettes and there were burn marks on the carpet. They bed was decent, but the pillows sucked.
If you book here, know that you have to contact the hotel directly to confirm that they didn't cancel your reservation without notice. Also, know that you are getting smelly dated room. My advice, is to not stay here.
This hotel is always featured on the big name hotel booking sites and typically the rooms can get down to 50% of the original price
Great for a cheap stay with moderate amenities but there are more exciting places in better locations in San Francisco.
If you are local to the area and need a reasonably priced clean place to say then this is for you