Cincinnati Bell - Eastgate Store
4601 Eastgate Blvd, Cincinnati, OH 45245, USAAbout
Location :
Added by Jopie, at 21 October 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 6:00 PM
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11 Reviews
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22 December 2017
They could have been the best internet providers since there are only two providers in the area. They need to keep up with the competition, days when we used to rent routers are over. Offering discounts that expire every year and going through the hassle of negotiating the price again just killed the mood. Truth and trust sell.
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14 December 2017
Absolutely terrible servicecalls go the Philippines. Paying for internet service that is absolutely non existent at times. Call to let them know we need upgrading in our area and they can't..and everytime they want to run you thru a computer check..why? Computer not the problem!! We are paying for nothing!!
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13 December 2017
I used to have my cell phone through Cincinnati Bell until they quit handling cell phones and cell phone service. I hated it then and I still hate it now. The wait for someone to help you was always hideous. Then once it was finally your turn they couldn't help you. Their only and We was always to try to sell you a new phone. Now I had my tv service, Topics, with them. Same old issues, same horrible service. I just cancelled my whole account.
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20 October 2017
They were very helpful! Was ready to cancel my contract because the price got so high. But he gave me discount pricing and fast. Love Cincinnati Bell. Much better than Time Warner!!!!
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16 October 2017
This is the worst company ever. They create multiple accounts per customer and won't tell you why, but then tell you that you owe fees for not returning equipment on those accounts. Why on earth would anyone keep unusable equipment???? And why are you charging me for equipment on accounts I never had??
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28 June 2017
I 2as ready to leave Cincinnati Bell, but after speaking with Derrick I changed my mind!!! Moving into a new home is hard enough without having to deal woth the run around from a contracted provider. I spoke wirh 3 different peopleni the matter of 4 days all claimomg to be Cincinnati Bell representative. All 3 people gave me different quotes, different responses, and different time tables for installation. I was ready to cuss someonenout by the end of my experience. I VOICE searched Cincinnati Bell and was connected to Derrick in the Eastgate office. Derrick talked me into a calm place e then proceeded to get me a better deal than all 3 people spoke with "by 40.00 dollars". I was scheduled for installation in 3 days and they were at my door by 815am on the day scheduled!!! Thank you Derrick at the Eastgate store you are amazing!!!
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25 June 2017
My experience with Cincinnati Bell fioptics internet has been fantastic, no complaints. This review is specifically for the store in the Eastgate Mall. I have never experienced worse customer service or ruder employees than this location. Don't bother with this location at all, just call the main Cincinnati Bell customer service number. I don't think their contact center is in the US but they are always lovely and easy to understand, always can answer any and all of my questions and make sure I fully understand everything before they end the call. The Eastgate Mall store location needs to go!
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31 January 2017
Called support to ask how to switch my DSL model router to bridge mode in order to use my own hardware (not uncommon). After speaking to 3 different people they sent me to "advanced support" which demanded I purchase an advanced support subscription for around $100 in order to get the answer. Immediately terminated service.
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31 January 2017
Only a customer for 2 1/2 hours and I am canceling my service.
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13 January 2017
I absolutely love Cincinnati Bell Fioptics. Great service. Always helpful.
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28 October 2016
I've actually never had a bad experience with this store. Now, calling the customer service center is a joke - make no mistake about it. However, every time I either call this store or stop in, I've been greeted and treated with respect, and my issue has been resolved. Also note that I've always been respectful to the people that I've been working with, and not a complete prick like some of the people I've seen in there. Maybe that's why I've not had a bad experience???
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