Name: Dick Masheter Ford
Address: 1090 S Hamilton Rd, Columbus, OH 43227, United States, US
Telephone: +1 888-839-9646

Dick Masheter Ford is a car dealer, located at 1090 S Hamilton Rd, Columbus, OH 43227, United States. They can be contacted via phone at +1 888-839-9646, visit their website www.masheterford.net for more detailed information.

Location :

1090 S Hamilton Rd, Columbus, OH 43227

Contacts :

Added by Jopie, at 07 March 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Todd Holcomb

28 November 2017

Very happy with my experience at Masheter Ford. Jim Franklin was my salesmen and he found every way to make the deal on my new SUV fit what I needed. I will always give my business to Masheter Ford before anyone else all because the way they treated me. Thanks Jim and thanks Masheter Ford
I Am The Original

21 November 2017

First car lot where I've ever been threatened before. I had many friends who told me to visit this car lot, "they will work with you" they said, "they get you a car" & they sure did. Only problem was, I had mechanical problems with the vehicle right away. So I called, and when I advised them that I would need help in either fixing, or repairing, and I was returning it until it was done they acted like they didn't know that was even a thing. Either the staff at Dick Masheter is extremely negligent on their training in Ohio laws, or they all felt really comfortable lying to me about it. 3 Days people, you have 3 days to return your preowned car, and in many situations new car even if you don't like the paint on the vehicle, doesn't matter. Now, it's expected to not have Car lots educate you as a consumer on that, but outright denying it's a law is just plain a lie or stupidity when you are in the field of selling cars. Luckily this time the crooks didn't get a push over, I go in there tried to play respectful and nice, but then the manager even go as far as saying he was close to kicking my ass when he thought he was out of ear shot. But then the coward backed down the moment I called him on it. Sam Cook, is his name, ask him how I got my money refunded, bet it wasn't due to the Ohio Law eh? Didn't want to play nice and respectful, so now all the friends that referred me to Dick Masheter is hearing the story. On top of that, I think I will even float my referrals to stay away from Dick Masheter. When asked where to get a good car deal, it won't be Dick Masheter. Think of Sprint, year 2002, look at the stocks how they plummeted over the years. You think that was bad sales? It was bad customer service. I'm not saying I'm solely responsible for the reviews Sprint got, which are actual retelling of my experience with them at the time, but I bet you I sure had a strong impact. Social media is a beautiful thing, you don't see people with as much passion deliver great customer service reviews which is a sad thing, but even though I was turned down for a loan at Car Max, at least I was treated with respect and they didn't lie to me (not once). I felt more disrespected form Sam Cook than I have ever in my entire experience as a customer. If you are an educated consumer, you know businesses like this are suffering in other areas when you encounter the bad apple to be at the top of the other apples. Sam Cook, manager and a coward crook, don't be his next victim & stand up for it when you do get lied to, you have 3 days to return your preowned vehicle, don't suffer through a loan you got trapped because they wanted to sell you a lemon.
Theodore P Graham

11 November 2017

Service department is on par with local German dealerships.

The service tech was very friendly and knowledgeable. I took my car in for a 60k service and the tech was very understanding that I had done part of the service myself and even explained all the things that would be done to my car and how much it would cost.

Other Ford dealerships have laughed at me when I asked for a shuttle ride back home or to work, but here they didn't even bat an eye. VERY IMPRESSED.

I even got a hand signed letter in an envelope with a hand written address after the service.

In the past I've had VW's and Audi's and always gone to the dealership near the airport for the amazing service. Dick Masheter's service department is just as friendly and helpful as the above mentioned service departments. Other Ford dealerships in the area have 1000 cars going through the shop a day, but that's MY FORD so I don't like my car getting forgotten or misplaced

I feel that Dick Masheter Ford's service department treats my Ford like it's their Ford. A++
Mark McDonnell

03 November 2017

The dealership sponsored a hole-in-one car for a charity golf outing our Rotary club held in August. The owner and his staff are great people, and I got to see them work with customers. You will get your best deal here, and the sales people are very easy to work with. If you are in the market for a Ford, this is the place to go.
Jennifer Wright

23 October 2017

Very nice sales rep! Knowledgable, too! No one else offered me even close to this good of a deal!
James Bonds

20 October 2017

The people I have encountered were very helpful and knew what they were talking about. I'm so far satisfied with my visit.
Rob Bullock

01 September 2017

I have purchased .any trucks and car from Dick Masheter and I couldn't be happier. Their service manager is excellent, he is very detailed and informative. I really enjoy their quick lane oil changes. Very easy and fairly quick. All in all they are very professional and VERY knowledgeable. I will continue to buy my Ford's from them. Great job Dick Masheter..
Deidre Wunderlich

04 August 2017

After a bad experience with another Ford at another dealer, I came to Dick Masheter when it was time for a new car. Now I have a car I love (Ford Fusion Energi) from a dealer that's great. When I was in to purchase the car, I met the owner and one of the mechanics/technicians, who came up to talk to me about the hybrid plug in.

I'm currently here for service for the third time: the first time was for the 10k mile check up, second was for a modem recall, and now for a software update for that modem. And all three times, the service and people have been great.

I definitely recommend this dealer.
K Treadway

02 August 2017

Horrible experience. My car has been there three weeks. They told me in the first two days it was a catalytic converter which would cost $1200. Begrudgingly I approved the work as I had a hard time believing this was the issue, but they swore all the readings said that it was, and I wanted my car back. Three weeks later, I still don't have my car. Have tried talking to many; rarely get calls back. Constantly told people are working on it, and it's being looked at by the master mechanic and the best of the best, and then others let me know it just has not been touched. Dishonesty is rampant. The Managers are always out when I want to speak with them, and today, they promised the General Manager would call back in a few minutes, and that was two hours ago. I have never seen such incompetence, and I just want my car back. Avoid their service department!
Gilbert Pelegrin

23 May 2017

2017 ford transit with only 11000k. worst dealer u can buy from. they do a great job at selling you a vehicle. but when the time of you having an issue with the vehicle comes. they look for any reason to not cover you under guarantee. I'm the second person in our family to have issues with this dealership.
Kristina Green

18 May 2017

I always get the best service for my car at Dick Masheter. Matt Mullins always goes above and beyond to take care of me. I was having a problem with my car and even tho they couldn't get the car to act up, they had an idea of what was wrong with it and replaced the part anyway. I haven't had a problem since. They take me to work and pick me up while they are servicing my car. So if you have a Ford I highly recommend coming to this location to have your repairs and service done.
Ramy Habash

21 April 2017

Overall:
I have been going exclusively to this dealer for the past 15 years and have bought 3 cars from them in this time. This dealership really goes above and beyond for its customers so I cannot recommend them enough.

Service:
My latest vehicle had a recall and my service coordinator could not have made the experience any easier. He called to let me know about the recall and schedule service. They offer a shuttle service for pick-ups and drop-offs and even offer loaner cars for repairs that will take longer.

Sales:
When I bought my car, they went out of their way to find deals, such as manufacturer's rebates to apply to my purchase to get me the best deal possible. They even offer an extra bonus for folks that buy cars from them, $5 oil changes for cars like mine, but $25 off oil changes for the large trucks. Ford also offers 0% financing so really nothing to complain about!
Tory Watson

31 March 2017

Ryan Grimm is by far the most professional thing out there. Lacking in the height but that's alright. 100% Masheter
Heath Shull

14 March 2017

Ryan Grimm is the best there is! He has a ton of knowledge packed into that tiny little body. I would recommend you going and talking to Ryan about a new car again and again!!