Carmel Hills Healthcare and Rehabilitation Center
810 E Walnut St, Independence, MO 64050, USAAbout
Location :
Added by Jopie, at 24 January 2011
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
7 Reviews
-
21 November 2017
The place smells terrible, unprofessional work environment and very money driven. No one cares about the patients just your money.
response / report this review -
26 July 2017
Having worked here, I don't think I would take my enemies elderly here. Everyone is literally trying to escape, even the staff, and the administration is an absolute joke.
response / report this review -
03 October 2016
I think Carmel Hills Healthcare and Rehabilitation Center should be shut down. I have known two people who were put in there with the thought that they were going to be taken care of. My best friend's father was sent there and they weren't taking good care of him. He had sores, they didn't work with him when he was having trouble swallowing and eventually he ended up in the hospital. He passed away in the hospital because they didn't take good care of him. Also, while he was there not only did change go missing from his room, his dentures also mysteriously vanished then reappeared. My step sister's aunt was also in Carmel Hills, she had cancer that made her bones weak. One of the nurses there dropped her and didn't report it. The fall caused my step sister's aunt to break a hip and her spine. Another family member came up to move her and she cried out in pain, she was taken to the hospital and also passed away. DO NOT SEND ANYONE HERE! Based on what I have been told they don't take care of the people under their care.
response / report this review -
04 May 2016
My mother is in the memory care unit and I've had nothing but problems with this facility from their forgetting to give her heart medicine as it accidentally "dropped off their chart" to their refusing to show me any records or MARS (medication logs) my mother is getting constant UTI's and for instance in the past 10 days I've gone in to find her sitting in her own feces (she CAN go to the toilet if they offer to assist her) her diapers have been soaked to where there are puddles under her wheelchair and they are always short staffed
My mother's personal effects have been "missing" ALL nice clothing has been taken but if I buy cheap clothing it tends to stay there !!
The new owners have turned meal time into a joke with horrific choices. I was one to go in and assist caring for many residents as they eat as no one even tried to help them cut their food (they take away their knives)
Staff has lied to me over and over as one employee had struck a resident. Had no discipline and had done it again a month later. This time residents family was there so called the police
The administrator Scott will make any promise to you that you can imagine but when ask them to follow up you are completely ignored
Social workers are to document complaints so there is a resolve. But they don't
And the social workers NEVER follow up with you in issues they say they will
They left my mother in bed for months even though she has insurance that will pay for physical therapy!! It took me 9 months of insisting they try to walk her and two months ago they finally had to listen as I called health and senior services with the state
My mother had started walking again but due to their having her sit in her own feces for hours she is very ill again and back in the hospital
Nurses don't chart things and when my mother fell out of her wheelchair recently ( being pushed by another resident) staff lied and said mom had done it to herself while at the dining table
A resident in the same wing broke her hip and this wasn't reported. Family Insisted her hip be x-rated but the facility x-rayed the wrong hip and so this resulted in them making this resident walk an additional 5 days before they realized they had examined the wrong hip
It WAS broken
I myself had to stop a nurse on the unit last December due to her being so "out of it" she could not answer a simple question or form a sentence. She was medicating residents and I literally had to stop her as she was completely on heavy narcotics or off her. I believe someone said her lithium regardless this resulted in several patients suffering my mother was one of them we could not get to wake up or eat for days
I won't say what happened to another patient as I shutter to think about it
They have several citations which are to remain public but they won't show you they say to wait until Medicare posts them which takes about six months
There are a few very kind CNA's that work with my mother who have her walking again but by and large most staff is there to socialize with one another, sit on their cellphones most of their shift and ignore residents. I know this as due to neglect I'm in the unit 4-6 days a week
I monitor other residents if they don't have family visiting and I can tell you my mother's roommate was left in bed and not even offered any food OR water for the 12+ hour shift I was there in March 2016
While this facility is mostly clean and the rooms are VERY large it does seem fabulous as you walk in the door
But the management is severely lacking in knowing how to run their facility and that is sad because with a good team of management this could potentially be a decent place if you have family here PLEASE visit them often and at all hours
Check their medication logs often, I try I'm told there is a 24.99 fee to "pull the chart" and then .65 cents per page to copy anything
They blocked me for MONTHS from seeing anything in my mother's chart and her teeth had rotted to where I had to take her to a dentist myself, costing me a fortune! Finding out now her ins would have paid !response / report this review -
18 February 2016
My mother was in their memory care unit less than a month before she unexpectedly passed away. Her deterioration was extremely rapid, many problems with her medications not being administered correctly and despite my daily visits and reminders to staff to call me if there were ANY problems, they failed to call me despite being aware at least 3 hours before she passed that she had labored breathing. I didn't receive a call until she was already gone and that call wasn't from anyone on staff there. They refused to call me for a week even tho I left several requests for information and they now tell me even tho I had medical power of attorney they cannot release my mother's medical records to me. Other patients families expressed concern over the same issues I was seeing there and I've now been forced to hire an attorney to find out what happened. The smell there is overwhelming most days and the food is terrible. Anyone else who is having or has had similar issues here or has information regarding the incident with a nurse who had a breakdown on the floor on December 22nd, 2015 and a police call that had to be made regarding her on December 23rd please private message me
response / report this review -
30 August 2015
Dirty and a poor choices available for meals. The people seem friendly though.
response / report this review -
31 January 2011
This place is awesome for a loved one. Check it out :)
response / report this review
