Ken is the best..best place for Honda repairs and maintenence
Great experience! Been going there for 25 years and I've always been satisfied.
I have been going to Car-Isma for almost 20 years. There is no place better, bar none, to get work done on your Honda.
The workers are very friendly and helpful. The prices aren't bad and they're very timely as well.
I just happened to stop by on my way home to ask a question about whether the oil level in my van was safe for traveling this weekend, and he said it needed to be changed. It was 3:00pm on a Friday, and he said he would take care of it right away. He also noticed my battery was weak (which I had also begun to notice) and replaced it, making our car safe for travel within 40 minutes. I am so thankful to have such a great place to service my Honda so close to home. Every time I go there, I am treated with respect and kindness, and they are always good about answering my questions and explaining things in a way I can understand.
They specialize in Honda and have been going there for years. I feel they are fair and honest with their customers. They do quality work.
I am not one to leave reviews normally, but today I'm compelled by the rudeness and utter lack of respect shown towards me and my wife. We were recommended Car-isma because they specialize in Honda/Acura. To date, we have only had small items done here, oil changes, tires mounted and balanced etc. Nothing really to report either way on the service. Today my wife came in for an oil change and it had snowed a fair amount over night and continued into the morning. When she pulled into the the lot, it was not plowed and she was unable to see that a large boulder sat just off to one side and hit it with her drivers side front tire, blowing it out. This boulder is not marked (nor is any of the lot to be honest). After talking to my wife, we weighed our provided options - put the spare on and head home or wait for them to order a new tire - which we would pay for at full price, no discount even on mounting and balancing or anything was offered. When I arrived to the shop, I spoke with Ken. I asked about the boulder, why it wasn't marked and why their lot isn't plowed. He tried to tell me that it had been plowed once, but based on what I saw (photo's taken) there was no indication of plowing being done. But that's where the conversation turned. He asked why I was being a "D*ck" and proceeded to imply my wife (in her honda odyssey with our 2 year old in the back) was driving too fast and slid into the rock something he tried to back pedal on by saying the Continental tires (4 month old, ironically mounted and balanced by Car-isma) were junk - not the word he used and while these are all season tires, they get terrific reviews on Tire-Rack which was probably why she slid to begin with. It was clear that he had no concern for me as a customer land lacked even the most basic customer service skills resorting to name calling and condescending behavior.
Needless to say, we won't be back here, nor will we recommend friends and colleagues to come here. I had already started taking our vehicle to the Int'l Honda in Sheboygan anyway.. sure it's a bit further to drive, but they have superior customer service.
great service ,good value ,never felt like We were overcharged for any Repair
the best in Ozaukee county (ABSOLUTELY)
The service here is very good. They know Honda's inside out and offer excellent advice and service at all times. I will probably continue buying Honda's because of the service offered at Car-Isma. It is refreshing to find this place after having the misfortune of taking my car into the dealership in Glendale. There service there was appalling, despite having spent $28,000 on a brand new car. Thank goodness I found Car-Isma, Honda should close its service division in Glendale and send all cars here to ensure customers receive the service they are entitled too!
Always a great experience. They are highly skilled and trustworthy.
I had my 2000 Honda Civic Si front alignment serviced. The staff were very nice and professional. The only problem is when I drove home the front left tire felt a bit off. I checked the lug nuts and a few of them were not fastened. If I had driven longer the tire would have came off. I don't trust this place.