Dr was nice, the waiting area has separation in the wall between sick and non-sick.
Two of the doctors are fantastic. The rest of the office, doctors, nurses and support staff are atrocious. Rude, unsupportive, sterile and lacking in common sense and decency. There are so many providers in our area that deliver better care and service. Don't waste one minute considering these folks.
Customer service at the first desk is the worst. I love the doctors I've had over the years both at Ryan and sleepy hollow but your front desk is suppose to make good impression and not make you feel like your just a number.if I could communicate with a computer self check-in I would give this 5 stars.
Everytime I called they were either take my name and number so they could call me back or put me on hold for a long time. 3 months later I was able to schedule something. First time I went my 2 year old daughter was a little hesitant as she knew what was going on but wasn't so sure. The nurse was so rude and just kept huffing and puffing. Not at all patient. She was slightly rude. Then the dr was about 30minutes late. Went there 3 other times and they were not good experience. The very last time I went the front desk was pretty much like "what do you want". Will not be returning.
the doctors (especially Dr Hill) and nurses are very good but the front desk and billing people are horrible. They have no customer service skills, they talk as if not interested and most times are rude.
Our experiences with the actual doctors have been ok to great. Some really nice nurses too. However, have witnessed the front desk be extremely rude to an understandably frustrated woman with a sick little girl, and as a big part of the whole experience (and the decision to continue taking one's children there), I really hope this practice gets their act together.
Edit: Our recent experiences have been great all around! I like to give credit where credit is due :)
Very hard to get an appointment. The put on hold for ever and send to voice message after 30 mins after hold. If you leave vms, never call us back. Pathetic practice.
My son has been going there since he was born and the doctors are great. He sees Dr. Christian and Hardwell and they are absolutely awsome. The support staff is great too. I'm a super picky and over protective mom and if I'm willing to take my child there speaks volumes. I went to at least 10 Peadiatrician offices before my son was born and hated every single one except for this one
Excellent doctors and nurses. Friendly staff, good service. After reading several of these negative reviews, i see what the problem is.. new parents who FREAK out if their kid has the slightest bump. You need to chill out. Ive been taking my kids there for 4 years now and have ALWAYS had great service.
This practice is OK from a medical perspective. Nothing extra-ordinary. I am grateful that I never had to deal with a serious issue. Their front-desk and billing is however, horrible.
I have been seeing the practice for 8 years for my 3 kids. This year my insurance changed and we had a small coinsurance added. I didn't realize I had one and I was just paying the co-pays. I developed a outstanding balance of around $300 which they sent me a bill for. I thought it was a delay in my insurance paying them so I ignored it for a month or so and then they immediately sent my bill to collections.
They told my wife that I had no outstanding bill, (I guess because it left their system when it went to collections). I then paid the bill when I realized that it was the coinsurance which I wasn't aware of. Out of the blue I received a letter that I had been discharged from the service. Final and permanent decision.
So for a measly $300 they discharged me from the practice even though I had paid the bill BEFORE receiving the final letter. I have seen no other medical practice do this and they didn't want to listen to any explanations. I must have paid them thousands of dollars over the 8 years.
They seem to have made a blanket policy without consideration for circumstances or exceptions. Horrible service.. Good riddance for my family.
I can't believe all these bad reviews. We initially were at a different pediatrician when my son was a newborn, but we did not like him at all, so after 3 appointments, we switched him to this company. We originally went to the sterling one. We ALWAYS see doctor Rodriguez and she is amazing. She's very nice, and helpful, and extremely informative. And my son loves her!! I'm a first time mom of a now one year old, and have had many questions, and she has answered and been so helpful with all of them every time we have been to the office. And I've never had an issue with the front desk staff. They've always been polite and efficient with helping us. I called today to ask 2 questions. And they were answered politely and correctly.