We just purchased a Kia Sorento from Napleton and were very impressed with the process. Ernest Clark did such a great job telling us about the vehicle and it’s features without ever making us feel pressured. We feel like we got a great vehicle for a fair price. They also really worked with the banks to make sure we got the best interest rate. Our new mini van will be perfect for our growing family!
Just picked up my new vehicle from here. Popped in last night 12-11-17 to just see what they had and before I knew it I was getting a new car. Such an easy, friendly, seamless process. I spoke with 4 people and each were so welcoming and friendly. I have purchased cars in the past and have to honestly say this Kia dealership is the best and the most fun experience I have had. I love my car and highly recommend Kia but mostly recommend this particular facility. Thanks everyone you made my purchase easy and fun! :)
Best experience ever. I typically have a hard time with sales people, but Daniel Hernandez changed my mind today. He really went out of his way to help us by making sure I got exactly what I wanted. Fast, easy, convenient, and best deal in the market. After looking for days, we end up buying not one vehicle, but two. Thank you Daniel for your dedication and amazing smile! Will definitely recommend.
I had a great experience at Napleton Kia of Carmel. Daniel was extremely easy to work with, knowledgeable about the vehicle, and never made me any pressure whatsoever. I was a first time car buyer, so I was pretty nervous. Daniel and the rest of the sales team made sure I was comfortable and taken care of from the moment I walked in, to the moment I drove my new car home.
If you need a car this is the best place you can go. Go anytime of the day, year, it doesn't matter. The best person that can help you is Daniel Hernandez. He was kind, patient and made me feel welcome. He also did not try to rush me just to make a sale, he is amazing. Seriously if you are down on your luck and just need a place that understands and will help you at the same time go here you will not leave disappointed.
This place has got to be the worst.. customer service sucks , they don't want to help you even when your under warrantee??? The "newest" manager at this store is horrible.. funny to see since I've bought my car less then a year ago and every time I come in the store there a whole new staff and the service keeps getting worse and worse every time I come in to this location. I have has to come back 9 times in one year because my car with 40000 miles keeps sending a check engine light..
Dion was extremely helpful in finding the right vehicle for my family. He was patient and honest, two things which do not often pop up when car shopping.
Daniel Hernandez was amazing. I had previously went to Andy Mohr Toyota and was met with much unwillingness to help me purchase a car, so I drove up to Butler Kia. Daniel was amazing and worked with me every step of the way, including helping with negotiating a lower APR with my bank. I had planned on buying a used vehicle but with Daniel's help, I was able to secure on a brand new 2017 Kia Soul and I love it! I'd definitely would recommend going back in the future to this dealership and recommend other individuals looking for cars.
Daniel listened to what I was looking for in a car and knew what car I needed. Thank you!
Daniel Hernandez in sales and Matt in finance are awesome!! They are hard working, professional, knowledgeable, and courteous. They helped my boyfriend and I select a Kia that was perfect for us. Highly highly recommend them!! Not your typical dealership garbage!
Classic bait and switch. "Price as marked is incorrect, we will sell it to you, but for $3,000 more than it's listed on our website"
Waste of time and effort, I will report them to IG and BBB just to help protect future potential customers.
This is the second car I've purchased through Jim Greenberg at Butler Kia. The process was seamless and Jim is very thorough through the whole transaction. His follow up was helpful and appreciated. I would recommend the Kia Optima to anyone and Jim to help with everything.
I wanted to express my appreciation for the time and professionalism that Buller Kia provided specifically, Dion a Sales Associate and Mark the General Manager. While I ultimately did not purchase a Kia vehicle, they did loan out (for free) a new car I was highly interested in for two days to get better feel for the drive. I did not know that was possible and appreciate the opportunity along with the great customer service.
I searched diligently for the car I wanted and found exactly the car I was looking for here. I drove 3.5 hrs because the price was right. When I asked the manager what my out the door price was he gave me a great price, but once I went to my bank to get a loan he added a couple thousand to the price. I was charged about $200 to have them deal directly with the DMV to get my title, and that I would receive an email letting me know when I can go pick up my title. It took about 5 weeks to get that process settled, I'm assuming it's because I am from a different state. I had an issue with the window on the passenger side not rolling down which for some reason was not covered by my warranty because it had 14000 miles on it, but mark did square up with me and sent me a check to cover the cost to have it fixed. During the buying process mark did answer every question I had and I felt comfortable dealing with him.
One salesman in particular could not be bothered to provide basic information to move towards a sale. Once the GM was involved, along with a new salesman, we had all questions answered and a great deal. Finance attempted to pull a $2000+ sale price increase at signing, beware. The GM quickly resolved this issue. (4 star start: half deducted for finance, full star deducted for extremely poor salesman, half star added for quality of service & recovery of relationship from GM, full star added for an exceptional price).