About
Location :
Added by Jopie, at 18 February 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
Add missing information
14 Reviews
-
17 December 2017
We buy cars often. The experience at Lockhart with Matt D and all others was exceptional. Highly recommend them.
response / report this review -
14 December 2017
Had a great experience purchasing a vehicle from Jarrod at Lockhart Cadillac. His sales approach was no pressure and make the negotiations fun and fair. We left feeling that a good deal was had. We strongly recommend seeing Jarrod Pierson for a good car buying experience.
response / report this review -
29 November 2017
Went to appraise my 2014 Chevy suburban , after 2 hours of waiting they wanted to appraise my car $7000-$8000 bellow market , unbelievable for a so called 5 star dealer , I tried to ask how they come with that appraisal , car salesman was nice , he told me that he can’t explain how they come out with that price . I would not trade my car to this dealer ever . I usually change my car every 2-3 years , never experience nothing like this . Kyle called me upset about my review trying to tell me they lowest offer is the best and all the options I have installed don’t matter (leather sets , heated seats , premium dvd navigation sistem , fog lights, tow package , new tires ) . He doubles down stating they are the only Cadillac dealer in the area, for that reason I probably won’t buy a Cadillac anytime soon.
response / report this review -
15 November 2017
The service team was able to get my car in on a Saturday morning, without an appointment, to replace the battery that had a bad cell. They were able to get it in, diagnose it, and fix it in a couple of hours. What I feared would be an all weekend issue was fixed in 2 hours thanks to the Lockhart service team.
response / report this review -
06 September 2017
My '13 ATS needed some warranty work completed and Lockhart did just that. The loaner vehicle was very nice and didn't cost me a dime. I will be back to Lockhart in the future!
response / report this review -
31 August 2017
Really disappointed with this dealership. My husband and I went to see a Ford Escape last weekend. Everything started out fine and normal. We weren't sure about it, so we asked if we could loan it overnight, which is something we'd done with another dealership before and found it helpful. Kraig, the salesman we worked with, said that would be no problem and he'd be happy to work that out. We were very clear we weren't ready to make a final decision on it. He left the room and came back and things went south from there. He said he talked with his manager and they weren't going to let us leave without making a deal. We looked at some numbers and were immediately frustrated. He'd said before that they would definitely match our trade-in amount we'd received elsewhere, but the document he showed us showed our trade-in value at $700 less than expected. On top of that, there were extra fees other dealerships did not charge and he got almost offended that we were negotiating the price of the vehicle. Needless to say, very displeased with Lockhart and Kraig specifically in this experience. Would not recommend to anyone or shop there myself again.
response / report this review -
10 August 2017
Brett W. Was very concerning & helpful! I don't know the customer service person name, but she was great as well. Reasonable on prices.
response / report this review -
30 July 2017
I knew walking into the dealership that I wasn't going to be buying my Escalade from here. I had found a year old model in Georgia, in a color that is very rare but I wanted to test drive the same year just to be sure. From the minute we walked in, I felt like we were appreciated, even after telling them that I would not be buying one of their cars. Adam was WONDERFUL!! Even knowing that he wouldn't be able to talk me into a car on their lot, he spent 45 minutes showing me every feature, explaining the differences between the packages. He never tried to rush us and even volunteered some info about what we could expect during negotiations. Adam even offered to go over the features again with me when my vehicle came in from Georgia. He is not your stereotypical car salesman and if I wasn't so dead set on this green Escalade, I would happily have bought from him. His manager Jake, was very helpful as well. Offering to see what he could do to get the car transferred (it's used so that's uncommon), for us and offering his card to help with the transaction. Thank you for making the first car "buying" experience I have had in 15 years, a great one Adam!! I will be sending my Cadillac loving friends your way!!
response / report this review -
03 July 2017
I find it odd to see such negative comments concerning Lockhart Cadillac in Fishers. I am very sure if any of the issues mentioned would have been taken to the General Manager and not just a complaint on the website.. you would have certainly been taken care off. I know that sometimes frustration can get the best of you. I'm in management myself and if issues are not raised to the people who can handle them .. nothing gets resolved. Mike and his team have always been fair and go above and beyond to help their customers.
For the first time in over 33 years of car purchases etc.. Lockhart is actually a dealership I do not mind spending time at.
Great service, good people and more than willing to resolve any issue that they can possibly resolve. We all know things can happen to anything mechanical or even financing for that matter. Remember to resolve an issue (even if there shouldn't be one- in management we can't control every minute of our employees day) raise the issue to people who can help resolve it.
As long as Lockhart Cadillac provides me the services they do and superior customer service. I will be a customer for life. I ignore all of the offers I get from Lincoln. I love my Cadillac.response / report this review -
11 April 2017
My salesman Matt Douglas did a superb job at making me happy with my vehicle. So much so that I'm writing this review almost a month after buying the car. I'm a very to the point person with car purchases and don't like to waste my, or the salesman's time. I told Matt what I would like to pay, something in the middle; an agreeable figure. Most people will have you wait forever, get 5 "price drops", I can't do that I can do this, etc etc. Matt only had to come back 1 time to adjust figures due to bank issues, and he was able to sell me the vehicle on my lunch break, cleaned my old trade in-out of all my belongings, and put them into my new car personally. He ran around the dealership like a madman, in a good way, in order to accommodate my time frame and get the sale done as quickly as possible, and to my satisfaction. He truly went the extra mile for me, and I couldn't be any happier!
response / report this review -
10 April 2017
I'm never a motivated buyer. I figure out what I want and what I'm willing to pay and I don't care if I have to wait 2 years, I wait until I see the right deal at a time I "may" be ready to buy (and usually I'm not). I'd been eyeballing and window shopping a particular luxury sports car for over 2 years and one such candidate appeared on an internet ad last week. I've been burned before in similar deals so I'm always apprehensive and when you're talking about spending a 5-digit mass of money on something 600 miles away sight unseen it can be unnerving to say the least. First I referred to numerous reviews and the 4.8 star rating of Lockhart Cadillac, that helped a lot. I made some inquiries and finally ended up with a particular salesperson, Veronica White - write down that name! I can not believe for the life of me the effort this woman put forth over a 4 day period! When I half jokingly told her to grab her phone and shoot me some videos of a test drive I was really only half serious. 10 minutes later - not 10 hours, not 3 days - I had 3 videos on my phoneand it was pouring rain! And they weren't just quick, sloppy videos either. At least 10 minutes worth, she drove the car around several miles, narrated throughout, checked power accessories, she was quite thorough. And she was just getting warmed up. Throughout the next several days, any issues, any questions, she was right there with return texts, pictures, whatever I needed and I'll add, nearly 1/2 of them were on her one day off or at night when she was at home! No, I'm not kidding and I'm not even exaggerating. Even after the sale when the hauler got there to pick it up she was right out there (now it was snowing!) shooting video of it. Where else do you find this almost ridiculous level of service and dedication? What an asset to the business and THE very coolest salesperson I have ever worked with. Veronica, whatever they're paying you, it ain't enough. Seriously, I didn't just make a purchase, I made a friend too. Oh yeah, pretty awesome car toofrom just another day of 2+ years of window shopping to tearing up the countryside in it, literally in less than a week, I really don't know how they made any money off me. I honestly can not say enough. VeronicaYOU ROCK!
response / report this review -
30 March 2017
I bought a used vehicle from Lockhart Cadillac in Fishers last month. First let me say that I love the truck, so this review has nothing to do with the vehicle that I purchased. I have bought 20+ vehicles over the years (new and used, private party and dealerships), this is the worst car buying experience I have ever had. The first salesperson I talked to wouldn't return phone calls or texts in a timely manner. After a couple days of frustration I tried a second salesperson, who returned my call promptly but gave me a much higher "rock bottom price" on the same vehicle. I decided to drive 3.5 hours with check in hand to go give a third salesperson a try, great experience with Veronica but she couldn't get me to the same price as salesperson #1 could. It's the truck that I wanted so I bought it. While the truck was getting detailed I went and talked to the general manager face to face and I felt like I was getting lip service, lied to and given multiple dumb excuses. My experience with Lockhart Cadillac was full of b.s. from start to finish!!! If I can live the rest of my life and never have to deal with another car salesman or dealership again, I'd die a happy man.
response / report this review -
28 March 2017
Service was first class. Sam took great care of us from start to finish. Truck is running like new. Would highly recommend
response / report this review -
25 February 2017
Although we didn't actually purchase our Cadillac SRX from your dealership.it is far more convenient for us location wise. We brought our vehicle in on Wednesday for an oil change.your service department was cordial, efficient and I was impressed by the new security measures taken prior to vehicles being serviced and the technicians take exterior photos of the vehicle.just another nice added personal touch. I was impressed that you also took the time to 'wash' the exterior of my vehicle as well as vacuum the inside. Thank you, and we'll definitely be returning! Your team went above and beyond!! Very Pleased!
response / report this review
