Name: Bob Caldwell Chrysler Jeep Dodge Ram
Address: 1888 Morse Rd, Columbus, OH 43229, USA, US
Telephone: +1 614-888-2331

Bob Caldwell Chrysler Jeep Dodge Ram is a car dealer, located at 1888 Morse Rd, Columbus, OH 43229, USA. They can be contacted via phone at +1 614-888-2331, visit their website www.caldwellchrysler.com for more detailed information.

Location :

1888 Morse Rd, Columbus, OH 43229, USA

Contacts :

Added by Jopie, at 30 November 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Elizabeth Brauner

15 December 2017

For a company that prides themselves on customer service and service repair they are the absolute worst! Purchased a car from them less than a month ago. The sales associate, Shane, was new so I was understanding of his inability to answer all my questions. Before signing for the car he reached out to management with any questions he was unable to answer. I appreciated the effort. But shortly after closing the deal, the dedication and customer service stopped. I asked several times for a print off of the maintenance report that was done by their mechanic after they purchased from the previous seller. I was told multiple times he get it to me by the end of the day. It took 4 DAYS! Clearly he stopped caring after getting commission from that sale.

Not only did I buy a car from Shane at that time, but within the week my boyfriend also purchased a car from him. You'd think he be more loyal to his customers. (My boyfriends experience was also less than ideal. Shane forgot the price they previously negotiated and never noted the price or interest rate he was approved for. He to go through the entire process a second time after returning to Ohio.)

After two weeks of owning my car I noticed there was an issue with it starting correctly every time. When Shane reached out to me to write him a review, I asked him why I would I be experiencing this when the company mechanic just looked over this car and replaced the battery and ignition switch prior to selling it to me. He gave me the info for the service department. Told me to stop in whenever and they take a look at it. I called the service department to schedule a time to come. It took 14 minutes on the phone for the girl to finally schedule me an appointment. Even when I mentioned several times I had just purchased the car from them, she continued to ask me if I have ever had the car in for service there repair. Apparently she didn't understand "I just purchased this car less than 2 weeks ago from you."

The following week I went into my scheduled appointment to have them take a look. Sure enough the area that is experiencing the issue is where the ignition switch is (where their mechanic already serviced not even a month prior and replaced the parts stating it was in working condition upon me purchasing the car.) It took several days to get an answer back from anyone. I told the sales rep, Shane, I wanted an answer/update on what was going to be done. I reached out multiple times to their service department and talked to Logan. No one ever gave me a call back.

At this point I was done! I called back in and spoke to the Manger Glen. He seemed understanding of my frustration and I thought things were turning around. After he reassured me this was something that was going to be taken care of by them and would be done within the next week I felt at ease. The following day after checking to see that the parts needed were in stock, Glen called and left a message for me call back to get the repair schedule.

A few hours later I called back. Again I got the run around. No one was able to schedule the repair and I was told I had to wait to talk to Glen the following day. I even spoke to their manager Mike who said I had to schedule the repair on certain days within certain hours because they wanted the original mechanic to look at the part again and do the repair. Apparently all their mechanics aren't qualified to service and ignition switch on a car- that's the only logical reason I think of why they can't have another mechanic do it. But then again, if this is something that missed or not done the first time it was review by their mechanic, why would I want that same person to "fix" it.

I'll be calling in at 7am tomorrow when Glen arrives. Hopefully he will be able to shed some light and remedy what he can of this situation. At this point I would say hands down worst experience I've ever had with car buying. I recommend to everyone AVOID THIS PLACE!
Reats Thompson

07 December 2017

I am very satisfied with Bob Caldwell. Billy-Ra helped me get a brand new car and was able to work through my difficult situation when my last dealership just left me hanging. He was upfront and friendly. The car was a significant purchase for me and I am deeply appreciative for all of his help. I would recommend Bob Caldwell (look for Billy-Ra!) to everyone!
Tyler Mcginnis

19 November 2017

Highly recommend this dealership!! Went in to look around at my options and left in a 2016 jeep patriot! I had set up an appointment the previous day to meet with Xavier, and as soon as we pulled in were greeted by Billy-Ray. Xavier was still finishing up a deal so I had the great pleasure of working with Billy-Ray. He spent the next 6 hours showing me all of my options, answering all of my questions, and was extremely personable through the entire experience. I ended the day with a GREAT deal on a newer car than I was looking at, with much lower miles, at nearly the same price. Not to mention, Xavier came to check in consistently to make sure I was getting the proper experience throughout the process. I HIGHLY recommend this dealership to ANYONE currently looking for a new or used car. You won't regret stopping in.
Cecil White

19 November 2017

I started the whole process through chat and when we met Xavier the next day to test out the Jeep we picked he treated us with the utmost respect. He showed us multiple Jeeps and my wife and I fell in love with one. Since our car was totaled (which is why this was needed) we were driving a rental. Xavier followed with the jeep we were purchasing to the rental car drop off location which was most appreciated. We then went through the paperwork process and finally drove off the lot with our Jeep. Xavier has kept in touch since the purchase and we are more than happy to recommend him to any one that we know that needs a vehicle.
Barbara Whipple

19 October 2017

I was on my way to my daughter's house and a deer came out of the brush. I had to choose between the deer the oncoming traffic or the ditch. I chose the ditch. AAA towed my car to Bob Caldwell and there was significant damage to the right front. They fixed everything to perfection and Nick was so nice. He kept me updated on the progress of the repair. The price was very fair and the service excellent. The car looks and runs like new. Great staff and technicians. Thank you!
Kripta Kronic

11 October 2017

Quick service, always make sure you are out as quickly as possible. I've been getting my car maintenance done at this dealership for roughly four years. Not too expensive either - referring to oil changes mainly.
Joey Thomas

05 October 2017

My wife and I continue to be pleased with the selection, pricing, and customer service at Bob Caldwell! We just picked out a 2018 Jeep Grand Cherokee Altitude in a beautiful white exterior! I would highly recommend speaking with Xavier Esposito in sales, or Ken Foster in commercial leasing! Thanks again, guys!
Mifflin Fire

22 September 2017

Great Great Service - Bought a Jeep Wrangler from the 2 weeks ago. Dalton in used car sales was Outstanding and was straight to the point and made buying a Jeep painless I was in and out in a hour and the fastest I've ever drove off the lot with any dealership. Had a issue with a part of the Jeep and spoke with the Mangement and they took great care of me and fixed my issue. They truly care about their customers a 5 star service to say the least. Great job !!
Scott Curtis

17 August 2017

[UPDATE] GM corrected the situation quickly and refunded the difference.

[ORIGINAL]Charged me $52 to make a duplicate key! This was not a FOB with any electronics but rather a simple metal key. $19 for the physical key and then $33 for labor. It would have been nice for them to tell me the cost ahead of time so I could have gone somewhere else.

As for the actual repair, for three days they told me they couldn't reproduce the problem. I drive back up and was able to reproduce it immediately and they got it repaired correctly.
Gillyan Wright

09 May 2017

Xavier Esposito was a Great Salesman! He sold us a beautiful Jeep And we got a bicycle too! The dealership was easy to work with and it was a good experience.
Monica Coleman

01 April 2017

Tricky sales tactics. The sales person failed to follow up on promises. He no longer works there so he won't be an issue for others. The Finance department was an absolute nightmare to deal with. When chose to cancel our contract with them it took them four months to rectify the situation and give us a refund. The only reason it was taken care of is because we made several calls to Jeep corporate for help since managers at the dealership wouldn't return our calls. This was the worst car buying experience I've ever had. I definitely would not recommend them to anyone.

Update April 2017:
This place is the gift that keeps giving. We found out that the new vehicle that we bought here was never titled to us. I don't regret purchasing the truck. I just regret purchasing from this dealer.
Benjamin Hood

31 March 2017

I went to Bob Caldwell last weekend looking for a used SUV and spoke with Scott Lee about what exactly I was looking for. We walked around and looked at each vehicle that met my specifications. After narrowing it down to one vehicle on the lot and a couple others at different dealerships, Scott gave us room to discuss our options in private without rushing us despite staying well after their normal hours of operation. Bob Caldwell was much more flexible than other dealerships in pricing and offered a better customer service experience that led us to our decision to purchase from them.
Jenifer Higgins

10 January 2017

My entire experience with Bob Caldwell's staff was great. I had done a lot of research prior to choosing which car I wanted, and contacted the dealership through a third party website. I was very quickly in touch with Dustin. Dustin made the car buying process so smooth and for that I am grateful. I had been dreading car shopping based on past experiences at other dealerships. Dustin was no pressure, laid back, but also understood that my husband and I were pressed for time, so he was very expeditious with getting the paperwork out of the way. I will be recommending to my people the next time they need a car to check out Bob Caldwell. Thank you so much!
Cortney Kuskowski

07 December 2016

Went in to look at a Pacifica and SUV. Sean helped us and answered our questions on the vehicles. He is very nice, motivated, and friendly. We spoke with him a week or so later wanting to make a deal. He really worked very hard trying to beat other dealerships counter prices but one dealership made a better deal that we couldn't pass up. We did not end making a deal with Sean but we appreciated him trying and working so hard to get us the best price he could. We wanted everyone to know this guy is a good salesman and if you need a new car go and see him. He will work very hard to earn your business and get you the best deal possible! Thank you Sean for working so hard for us. We are sorry it didn't work out but we wanted you to know we really appreciated you doing the very best you could for us. Thank you Sean. Have a Happy Christmas.