Lets see if i could give them no stars i would. There receptionist that answers the main line is rude has a attitude problem. Instead of passing me through to who i asked for or the next one in line after him she gives me attitude and hangs up the phone. This is after my wife had left 5 V mails and nobody bothered to call us back. They are the absolute worst car dealer i have dealt with. do yourself a favor take your money some were else. PS when i told that worthless phone jock i was going to write this she basically told me to go f@#k myself.
I started my car searching experience a few weeks ago with some personal research and then connecting with Andy Peabody from Byers. He offered to connect with me via phone, which I explained to him I wanted to avoid. So he worked with me directly by email until I was ready to go into the showroom. I got there earlier than Andy so Colin helped me out at first. Even knowing that I was there for Andy he was happy to spend time with me. Then once Andy got there we worked through my list and he already had some options for me based on our email conversation. It was THE FIRST time in my life that I was at a car lot that I didn't feel like things were skeevy. Andy is a straight shooter, knows how the various options work, and at no point did it feel like he was feeding me any BS. It was all pleasant straight forward discussion and conversation. FIVE STARS FOR BYERS AND ANDY AND COLIN!
I have always had a positive experience since I moved to Columbus and started taking my vehicle to Byers. The service department staff is always very friendly and welcoming. Thank you Byers Chrysler Jeep Dodge Ram!
Top notch team here. A complete change from Performance Chrysler ( I do not recommend them at all). The staff here are all top notch, friendly, and take care of you quickly. I came in early for an appointment to replace a defective part, they slid me in and had the repair done and me out the door in less than 1.5 hours. Beyond satisfied!!!! Thank you so much for making this a positive experience.
To Tyler Brown: I just wanted tell you how much I appreciated all you did to help me get compensation for the time my car was in repair in May and June. Yesterday I received a check from Chrysler in the amount of one month's car payment. (Although it may have come sooner because I don't go to my mailbox everyday). You went above and beyond and I will be forever grateful. Just one of the reasons I'm glad George Erdy steered me in the direction of Byers Auto!!
On another note, I was in for one of my free oil changes last week and even though I was an hour early, Marcus Williams got me in and out in less than an hour.
Thanks so much to him. I'm looking forward to many more years of a relationship with Byers Auto.
OH, and I just love my Jeep Cherokee!!!
I have had nothing but good experiences with this dealership, from the time I bought my Town & Country through all 11 years of getting it serviced and maintained here. Reliable, helpful. Highly recommend the service department.
One of a kind car dealership. Honest and hardworking. No games. Very good price for my trade. I had the pleasure of dealing with Grant. Very professional and friendly. . He was able to answer all my questions and concerns. Dealing with finance department was relatively easy. Best car buying experience. Everyone was great. Be sure to ask for Grant
The staff is very friendly and helpful. Jim was great when we bought our car. That being said, every time I take it in for service (i.e. oil changes, tire rotations) I end up waiting for at least an hour and a half or even more. This is supposed to be an "express" oil change location but I've found it's not even close to "express". One time I waited 2 hours to find my car hadn't even been taken back to the shop yet so I ended up leaving. The service department always does a fine job, just very very slow. If you plan to have a service done here, set aside a few hours just in case.
Worst experience ever!!!! Services department is a rip off. They were very dishonest and the customer service was even worse. They charged me for work I didnt need, when i called them and told them my vehicle was doing the same thing they suggested I pay for another diagnostic. At that point they found several things wrong with the car they some how missed on Friday during a diagnostic.
Marcus is amazing!! That is the only 5 star thing about this place. He is very friendly, funny and helpful. I thinks its b.s that they make you pay $138 for a diagnostic test, though.
Bought our vehicle's from them. Nice salesman with my experience. The service dept is great too. Get us right inThey washed my car when I asked too.
Sales staff was great, not pushy at all. Help both me and my wife find the perfect vehicle for our needs.
Service department on the other hand leaves a lot to be desired took wife's van in for an issue, had it for over a week to not find the problem, where as another dealership found and fixed it within 3 hours. When I took in my vehicle for another warranty repair they tried to tell me that the warranty did not cover the repairswhen in fact it was all covered.
In a nut shell sales was great, but after the sale needs work.
My family has bought or leased vehicles from Byers for years but this was my first time at Byers on my own. From the moment my wife and I walked in the door and met Brendon the sales associate we had a wonderful experience. He was very helpful and knowledgeable about the vehicle we were looking for and was able to show us a few different models until we found the right one. Brendon and Nate the sales manager stayed late and got us the deal we wanted and done quickly! I will be back to see them for my next car and I recommend you do as well!