Name: Blue Cross and Blue Shield of Kansas City
Address: 2301 Main St, Kansas City, MO 64108, USA, US
Telephone: +1 816-395-3558

Blue Cross and Blue Shield of Kansas City is an insurance agency, located at 2301 Main St, Kansas City, MO 64108, USA. They can be contacted via phone at +1 816-395-3558, visit their website www.bluekc.com for more detailed information.

Location :

2301 Main St, Kansas City, MO 64108, USA

Contacts :

Added by Jopie, at 19 February 2017

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday Closed
Sunday Closed

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Anonymous

22 November 2017

I was on Healthcare.gov in 2016 through this company. I cancelled my policy before June 1, 2017 because I was getting private insurance. I was charged for one month because they said they didn't get the cancellation, and they had no control over it. If that's all they'll do to help, I will never use this company and definitely discourage anyone else. They won't take a step to help you. They just steal your money. They wouldn't accept payments, so they're sending me to a collection agency. I'll make payments to them, and let BCBS pay them for it.
Anonymous

27 October 2017

0 Stars. No wonder they have such poor ratings. They went back 2 1/2 months to terminate my coverage the day I gave birth. Insurance that I had already PAID for, they refunded it to my account, and now I am completely responsible for the birth and postnatal care and sans insurance. This can't be legal, I'm contacting a lawyer.
Anonymous

26 September 2017

Sure expect a bit of hold time, but customer service reps are very friendly and helpful, willing to put out extra effort to help their members with vendors etc.
Anonymous

31 August 2017

I work at a dental office and every time I talk to one of the reps about dental benefits, I am on the phone with them for at least an hour. Every rep that I have ever talked to from this company has no idea about anything dental related and they take forever to look the benefits up and always put me on a 2-4 minute hold which is annoying. No other ins company constantly puts me on hold and when I ask for information, they rattle off the information to me quickly so I can continue on with the next patient. This ins company obviously needs to put their employees through more training. I dread calling this company.
Anonymous

27 June 2017

***UPDATE***
I am updating my complaint to reflect the reversal of my insurance policy termination. I improved my BCBSKC rating from one to three stars, only because the company did escalate my issue to their VP of Membership and it was resolved. The rating will remain at three stars, because it should not take as much complaining and demand for answers as I had to put forth. Due to owning our own business, my spouse and I had the time and resources to constantly follow up daily. My heart goes out to the many people they terminate, to which they provide some vague excuse regarding federal mandates and then give them the run-around until they finally just give up. I respect terminations due to non-payment - everything must be paid for; however, if you feel like you were terminated due to a glitch in the system, miscommunication or something similar, I encourage you to fight BCBSKC for wrongful termination. Encourage them to listen to the calls you made to their reps and save all of the emails you receive regarding your account. ALWAYS verify any changes or updates you make online with a person over the phone. Perhaps, don't even make changes online, do it ALL over the phone, so that it is on record.

Former Review___________________________________
My spouse and I had two separate plans until we were married in 2015. For 2017, we decided to purchase a family plan. Somewhere ON their end they applied our auto-payment incorrectly and also did not cancel my spouse's plan. Due to their error, our "family plan" was terminated for non-payment March 1, 2017. I was not notified about non-payment be mail, email or phone. I only found out June 2017 because a claim was rejected. Blue Cross Blue Shield KC will not take responsibility for this error and I have been left without insurance for the first time in 34 years. We had the top tier plan and now I have nothing. My spouse was able to keep her insurance since they never terminated her individual plan. Between January and February, I not only confirmed my auto payment, but had to call twice to request a card for my spouse. They both confirmed my payment and also sent my spouse her card - if we were delinquent wouldn't they have notified me at this point.

I am not one to blast a business publicly, but health insurance is a matter of life and death. This truly is the lowest of low for any business. I feel silly for touting them for all these years. Shame on you BCBS.

Please don't respond with some email to this "interact" address, unless someone has already looked into my situation and is ready to reinstate the policy. I have already spend countless hours trying to correct this situation. Please contact Sara Ryan at BCBS for information about my situation, if you truly want to provide real, compassionate customer service.
Anonymous

21 June 2017

Following up on my review last week. I've continued to receive lip service that they are "looking into the issue," but in reality, they are stalling. My rep is conveniently on vacation this week, even though she was supposed to be processing my application for short-term insurance while this matter is resolved. Funny huh? Due to only two companies offering short term health insurance, I still have to give these crooks my money. I've become more infuriated as the days have passed and will be involving a third party to help me navigate the wrongful termination of my health insurance.

I know we don't have many options in Kansas, but I encourage you to purchase insurance from a different company or to make sure you call them often to confirm your plan hasn't been terminated. I'm honestly shocked they have handled the situation so poorly - I've had them on and off for many years and never dreamed they would treat a consumer this way.
Anonymous

07 June 2017

Doctor Gregg Allen, eviCORE CMO, working for Blue Cross-Shield.

Thank you again for rejecting my MRI for L5. It is awesome to know that someone like you is protecting the insurance company, Blue Cross-Shield from having to pay for my MRI. I trust that you sleep well at night knowing that I am in nearly constant pain from the L5 area. It was most excellent to be denied the procedure and notified on the day of said procedure, after having adjusted my entire week to make it all happen. It really lets me know NOT to purchase this coverage or any product from Blue Cross-Shield in the future.

I am very proud that you have chosen to serve the medical field as a roadblock. I know someone has to do it and I am sure you make way more money as a corporate jerk than you would have as a practicing doctor. I am proud because this hopefully means you are not directly practicing medicine on some unfortunate soul who would be at the mercy of such money first, care second person as yourself. If you are, you should quit immediately.

I am truly disappointed in eviCORE, Blue Cross-Shield, and personally with you.

Sincerely, and still in pain,

Donald Ray McCarter
Anonymous

25 May 2017

My plan started at $180 then jumped to 240 and now I find out they will not renew my plan after the end of the year. They claim to have lost 100 million since 2014 and it seems like they did nothing but raise rates to try and stop it. Pure incompetence and greed. We all know the games the insurance companies and hospitals play and its at the peoples expense. Tell us BCBSKC, what is the average price you have been paying hospitals for bags of IV saline? How much do your executives make? I won't use them again unless I have to.
Anonymous

07 April 2017

Have had a policy with BCBS for 10 years. Started out at about $200 / mo. Now am at $1,300 / mo. Was told this plan will not be available to me next year. Only other plans available this year have really high deductibles, limited to 1 or 2 pharmacies, my doctor not in network on the new plans, around $700 / month. And, by the way, if you are out of town NO COVERAGE! Stabilize and send back to KC for hospiltalization. That's TERRIBLE insurance. I have NO idea what I will be doing in 2018. Pure GREED! You need to change your tag line from Live Fearlessly to Live Broke!
Anonymous

23 March 2017

Tried to call customer service and there were 32 calls ahead of me! Tried sending on-line and the link says the email will be returned in 24 hours. That was three days ago. No easy way to get hold of them!
Anonymous

26 February 2017

Added my wife to my health insurance almost one month ago. Was lied to, told she would receive her insurance card within 7-10 business days. We have received nothing and have contacted them to GET HER CARD! Blue Cross and B.S. (because that's what it is, B.S.) have taken the money from my paycheck for her "health insurance" but haven't bothered to get off your lazy asses to SEND US HER INSURANCE CARD so she can actually USE her P.O.S. insurance to see a doctor! Bunch of money grubbing lazy worthless bags of bloated crap, with no one we have spoken with who actually does anything you SAY you are going to do! Your organization is so transparently money hungry, worthless, and lazy! And we are stuck with your worthless asses because that's who my employer deals with. I hope the vast majority of your employees rot in the afterlife because you will keep getting away with inhuman behavior here. Someone with a conscience please get off your lazy ass and get my wife her insurance card! Premiums-oh yes! Insurance card to use said insurance--good luck! Your organization is pathetic!