Friendly fast service. Knowledgeable staff
Great store, friendly staff, all range of bikes and related stuff
Great customer service at this great bike shop.
Friendly and helpful staff. Fixing up an old bike as a first timer and the staff has been knowledgeable and patient with my questions. Thanks for the advice!
Purchased some new inner tubes and a mini pump for my old rock hopper bike. Later that afternoon I was having trouble inflating one of my tires, as I tested out the pump on one of the old inner tubes, and I assumed the pump was no good. I called the shop and the owner drove over 3-4 miles to personally assist me. We quickly discovered the problem and I was up and on my way in just a few minutes. Great customer service!!!
Rented a Giant hardtail, the staff was great, but once I was on the trails it was clear the fork badly needed servicing and barely functioned. Complained when I returned it and got the standard "sorry you had a bad experience" reply but no attempt at making it right. I would rent there again as it is a friendly shop, but I will check my rental bike out more carefully before I leave with it.
Friendly and helpful staff. Helped us with our first mountain biking.
The owner Aaron and sales staff, especially Nathan at Bicycle Trip are fantastic and always helpful. I can always count on Nate and Hunter in the service department to get repairs done on schedule! Buy your bike here, you won't be sorry.
In Santa Cruz visiting family and brought my bike down for the first time to check out some of the trails. On my first ride my cassette stopped working. The mechanic, who I think was named Nate, went out of his way to get my bike up and running after diagnosing a pretty obscure problem. Got exactly the kind of service I hoped for and even got some trail suggestions. I won't be going anywhere else when I'm in the area!
This is a great bicycle shop. I have purchased several bikes from them over the years and have all of my repair work done in their shop. Prices are competitive and there is reasonable variety in their stock for a medium-sized store. The repair people are prompt and give accurate time estimates for the work. I have had nothing but good experiences here.