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Added by Jopie, at 19 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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04 December 2017
Not a very new hotel, but the employees here are very polite and friendly, they make us feel welcome and warm. I especially want to say great attitude of the breakfast room lady, Judy, she has great big smily face all the time to me and my family, warm and professional tone. What a great experience. High recommended
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29 November 2017
We stayed on 11/21 over night left our car while we flew to Texas returning on 11/27/17 around 6:30 pm. We called to be picked up by the hotel shuttle. The very nice young lady that picked us was very friendly.Upon arriving at the hotel to pick up our car we found that our car would not start. We went into the hotel to ask about having our car jumped. The same young lady assisted us in attempting to get our car started. Her husband had just arrived to bring her dinner to her as well. They both assisted us in trying to get it started with no luck. Her husband then offered to drive us to an auto parts store to get a new battery. Which he did. We offered to pay them for helping and gas for taking us to the store when our car was finally running. They would not accept anything. I can't say enough about this young women working at your hotel as well as her husband for helping to people they did not know. I wish I had gotten their names but did not in the heat of the moment of getting the car started. EXCELLENT SERVICE !!!
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24 October 2017
I have stayed at this hotel many times over the past several years and have been getting increasingly dissatisfied each time. I was very disappointed with my stay this time. It was my last stay at this property. The room literally stank even before turning on the noisy air conditioner which also emitted a foul odor. I kept spraying my travel size Lysol in hopes that I would not have an asthma attack. The saving grace was being able to park our car there and the free shuttle to and from the airport. Luckily, there are other park and fly hotels nearby. In this case I definitely recommend paying a little more for a fresher and quieter room. Once they remodeled their lobby and breakfast area I thought maybe the rooms would soon follow, but unfortunately, not soon enough for me. The cookies at check-in are great, but not worth the price of a good night’s sleep.
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09 October 2017
My girlfriend and I brought our 3 month old daughter for a stay overnight on 10/7 as we had a final destination in a town not too far away. In that town we normally stay at Best Western and that one has always been clean and great. So we figured we'd stay with Best Western since the other one was booked up when we made our reservation. What a mistake that was.
After we checked in we went to our room. As soon as we opened the door and stepped inside, my girlfriend and I noticed a very strong and funky odor. We both looked at each other and agreed immediately it was not pleasant and we couldn't stay in there. I went down to the front desk and told them about it and they gave us another room. Upon entry of that room, we still smelled a funk but it wasn't as bad and frankly after driving for several hours with an infant, we were going to just settle. I went to the car to get the luggage and as I'm unloading I get a phone call from my girlfriend. She's telling me we're going to a 3rd room. The toilet wouldn't flush and there was a nasty film of dirt at the water line in the toilet. The tub was stained bad and dirty as well. The gentleman at the front desk felt terrible, and gave us another room which he checked himself. That room looked "better", but once we pulled the blanket forward we noticed the sheets had pink stains on them. VERY large and noticeable, looked like lipstick stains. The pillows were yellow stained and dirty looking and we didn't even bother with the bathroom.
I immediately made phone calls to nearby hotels and we found one for $70/more, and went there. To the credit of the staff at Best Western, they were sympathetic and tried their best to make us happy. We're not difficult customers, we just want clean in the very least. The $70 extra was not really in our budget but WELL worth the extra money at the new hotel. This experience was terrible and I will NEVER try that Best Western again. Frankly it has us feeling sour against Best Western in generalresponse / report this review -
01 October 2017
We stayed prior to our flight from Albany airport. This allowed us to leave out car somewhere safe for a reasonable fee, and sleep a little longer before our flight. The shuttle service runs from 4:15 am until midnight. We had expected to return before 11:00pm and of course, that did not work out. We called at midnight and explained we were just waiting on our bags and they agreed to come get us. They could have easily said go take a taxi and we greatly appreciate this kind of customer service.
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19 September 2017
I travel for work and am in hotels 4 days a week If you are looking for some ultra modern and new looking hotel, This is not for you. BUT if you want a great bed, a beautiful pool, amazing breakfast and staff not to mention THE BEST price. Stay here. Its a hotel.. you're not in it for the color schemes. The rooms were clean and the beds were so comfortable (King suite)
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18 September 2017
Very Nice Hotel for the money. Older so is not equipped with elevator , but stairs easy to climb. Has been updated on inside and outside being worked on. Great little Bar that serves food in building but all kinds of places to eat right outside the door. Have a great staff and offer shuttle to airport and dining. Very quiet!!!
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11 August 2017
We checked in on 7/20/17, no elevator and we were given a room on the second floor on the other side of building, went to the room and the door was open, water running in sink, bed messed up and trash. Called front desk and they said we can give you another room but you have to come back and get a key, we won't bring to you. Did that. Got another room, late at night, got ready for bed then realized the toilet did not work. By this time it is 5:00 am and they don't know when they can get someone to help us, so we use the lobby public toilet. The next morning, same story, so my husband locates a plunger, but the toilet is broken not clogged. We continue to use lobby toilet as no one ever was able to assist. Lobby and public restroom was filthy, smell in lobby horrible, terrible customer service. When we complained, we got the canned "sorry". Will never stay there again.
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21 July 2017
My granddaughter and I dropped off my car on Sunday and were immediately shuttled over to the airport by John (he is amazing). Upon our very late return this morning, we were greeted pleasantly and immediately fell asleep in the very comfy beds! This morning everyone was friendly and pleasant and asked about our stay. We really enjoyed the icy water at the front desk.it really hit the spot at 2 am!!! Thanks for making us feel so welcome! We will be back..Karen and Haliey
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26 April 2017
Service was AWESOME. Hotel needs UpDating. Old some things breaking. Staff awesome. This could be a gem if the owners put money into it and empowered an already powerful staff
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21 April 2017
This Best Western has good amenities with comfortable rooms that are nicely furnished.. The Park/Fly package is a good value. This is a very convenient location near the airport and in an area with many restaurants and stores. Staff is professional and helpful.
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08 April 2017
I reserved this room online on my way to Albany. We were driving through and staying one night. Online reservation was easy. Upon check in I was attended to by the front desk clerk who was not conversational but checked me in with no problems. The room was way around the back and parking was tight. The parking lot had a large hole in the travel way, but easily could have been under construction. The corridor access doors were not locked but had card slides where they could have been. In the stairwell of the corridor there was a large stockpile of what appeared to be remodeling materials. The room was a basic hotel room, but after a day of travelling I rested easily. Checkout was easy, although I did not see a breakfast area they appeared to have a juice/coffee bar.
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06 April 2017
I wish I could give this hotel a 3.5. Staff was very good. Breakfast was excellent, my husband liked that they had real bacon. What I mean is not frozen sausage patties as most do. Coffee was also very good. Main issue was pool was freezing, rooms were clean but outdated nicked furniture. May be on the upswing. I would stay again.
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26 March 2017
It was nice at first. I ordered room service for dinner and it came quickly. It was a bit pricey but not insane. When I received my food I became disappointed. My wings were still pink on the inside and the sheesecake was like rubber. The fried ravioli was pretty good, needless to say that's the only thing I ate. Then I took a shower and the whole tub filled with water which I find gross. If I wanted to take a bath I would've done that. The complimentary breakfast was good.. They had a nice spread with a lot of healthy choices. For just a few bucks more I could've stayed at a nicer hotel but I'm not completely disappointed Should've asked for my money back on the food though.
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